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Administrative Assistant

Administrative AssistantAdministrative AssistantFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Honduras

Posted

94 days ago

Salary

$1.3K - $1.5K / month

Seniority

Senior

EnglishVoIP

Job Description

Administrative Assistant

ScaleSource

• Answer inbound calls professionally and promptly** • Use approved greetings and scripts** • Schedule service calls and inspections** • Confirm appointments and communicate updates** • Maintain high customer experience standards** • Compile and manage daily call runs** • Support dispatch coordination and routing** • Fill schedule gaps when cancellations occur** • Notify customers proactively of changes** • Ensure technician utilization remains high** • Track daily sales averages** • Monitor closing ratios** • Maintain accurate CRM records** • Update operational dashboards** • Support reporting visibility** • Track service agreement renewals** • Schedule maintenance appointments** • Follow up with membership clients** • Protect recurring revenue streams** • Assist with invoicing coordination** • Support payment tracking** • Maintain organized digital records** • Assist with reporting and operational tasks

Job Requirements

  • Experience in customer service, dispatch, or administrative support**
  • Strong communication and professional phone skills**
  • Experience working with CRM systems (ServiceTitan or similar field-service CRM preferred)**
  • Experience using VoIP/cloud-based phone systems**
  • Google Workspace or Outlook proficiency**
  • Experience with Slack, Teams, or similar communication platforms**
  • Comfortable using spreadsheets and basic reporting dashboards**
  • Strong attention to detail**
  • Ability to work in fast-paced environments**
  • Availability to overlap with U.S. business hours

Benefits

  • Performance Incentives available based on operational efficiency & performance metrics

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