• Administer employee benefit programs including health, dental, vision, life, disability, retirement, and leave programs • Process enrollments, changes, terminations, and life event updates accurately and timely • Maintain and update benefits data in HRIS and vendor systems • Respond to employee inquiries regarding benefits coverage, eligibility, claims, and policies • Assist with open enrollment preparation and communication • Reconcile benefit invoices and ensure accurate payroll deductions • Coordinate with benefits vendors and internal payroll/HR teams • Maintain compliance with federal and state regulations (e.g., COBRA, FMLA, ACA, ERISA) • Prepare reports and perform audits to ensure data accuracy • Maintain confidentiality of employee information at all times

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Administrative Services Professional is responsible for managing the full lifecycle of quotations for open enrollment, virtual, online, and custom training programs for both internal and external customers. This role leverages training, education, and experience to ensure accurate, timely, and high-quality service delivery. Working collaboratively within a team environment, the position supports operational excellence and contributes to maximizing overall training and service performance. - Ensure appropriate instructors are assigned to lead quoted and accepted courses - Monitor and respond to the team’s shared inbox on a daily basis - Manage instructor workflow and scheduling to ensure efficient course delivery - Set up and maintain customer accounts - Prepare and issue customer quotations - Book training sessions and coordinate logistics - Process invoicing and manage various forms of customer payments - Promote customer retention and revenue growth through direct follow-up regarding refresher/renewal training and trending related programs. Sales Support activities. - Maintain and manage accurate customer history within the CRM system - Serve as backup support for Open Enrollment, Shopify, and Litmos systems Qualifications - Preferably with Safety and Training background or equivalent experience. - 2-5 years Fall Protection industry experience preferred. - This is a Remote work position located within the USA. Requirements - Customer-Centric Service Orientation – Delivers exceptional service via phone and email, serving as a primary point of contact and ensuring a positive end-to-end customer experience. - Problem-Solving & Business Judgment – Proactively diagnoses and resolves issues using department tools, resources, and sound decision-making to strengthen customer confidence. - Team Collaboration & Cross-Functional Partnership – Contributes positively within a team environment, supports departmental and company objectives, and works effectively across functions while continuously building new skills. - Agility & Growth Mindset – Identifies opportunities to upsell training programs and drive business growth while adapting to changing priorities. - Attention to Detail & Quality Focus – Maintains high productivity and accuracy standards to meet and exceed customer expectations.

• E-mail reduced, sorted daily, and responded to • Calendar owned and double bookings eliminated • Travel booked with enough time to be comfortable and underspent • Complete all critical tasks before 9am EST • Regular availability between 9am EST - 12pm EST

• Office Administration: Answering, screening, and directing phone calls; greeting clients; managing incoming/outgoing mail. • Calendar Management: Scheduling appointments, meetings, and conferences for staff or executives. • Communication & Documentation: Preparing, editing, and distributing correspondence, reports, memos, and emails. • Data & Records Management: Maintaining physical and electronic filing systems, ensuring data accuracy. • Office Support: Ordering office supplies, maintaining inventory, and arranging travel. • Specialized Support: In some roles, performing basic bookkeeping, invoicing, or assisting with project-based tasks.