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CSG logo
CSG

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Lead Documentation Writer

Technical WriterTechnical WriterFull TimeRemoteSeniorTeam 5,001-10,000Since 1982H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

103 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishSOAP

Job Description

Lead Documentation Writer

CSG

• Lead and mentor a small team of technical writers. • Mentor and cross-train new and junior team members. • Design, develop, and maintain customer documentation for software systems. • Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates. • Evolve documentation strategy to suit changing business needs. • Implement AI tooling and practices to transform documentation processes. • Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing. • Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships. • Conform to documentation standards and practices set by the documentation team. • Manage the Business Unit customer documentation portal. • Prepare pre-sales documentation and assist with marketing material. • Review customer documentation for peer writers. • Contribute to process improvements. • Create storyboards and scripts for videos and training.

Job Requirements

  • Relevant degree in a scientific or technical field
  • At least 5 years’ experience in technical writing role
  • Experience leading projects and writers in a documentation team
  • Software industry background required, telecoms-specific highly desired
  • Experience working both individually and as part of a team in an Agile environment
  • Excellent written and verbal communication skills
  • Attention to detail with editing and proofreading
  • Knowledge of the effective use of graphics in documentation
  • Ability to work simultaneously across several product teams
  • Ability to thrive in a remote work environment
  • Keen to maintain internal and external customer satisfaction
  • Initiative to drive documentation projects with engineering/development
  • Writing API documentation (OpenAPI, REST, JSON, SOAP), User Guides, Configuration Guides, Online Help, user journeys, release notes
  • Tool Proficiencies Markdown, AsciiDoc, or other markup languages
  • Madcap Flare
  • Experience with prompt engineering (proficiency with MCP protocol desirable) in an AI assisted environment a definite plus.
  • GIT experience

Benefits

  • Sulamerica Health
  • Sulamerica Dental
  • Vidalink Food/Meal Voucher
  • Child Care Assistance
  • Day off: on birthday
  • Gympass
  • Language assistance
  • Digital course platform
  • Volunteer time off: 2 days a year

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