• Manage caseload of various writing-focused employment-based immigration matters (E, L, O, P nonimmigrant visas and EB1/NIW immigrant visas) • Assist attorney and/or case manager in preparation of immigration petitions and applications, including preparation of immigration forms and supporting evidence for submission to relevant administrative agency • Draft correspondence to clients and communicate relevant case information and case requests to clients, including agency notices • Review and organize client documentation and analyze and summarize case data for attorney • Assist attorney and/or case manager with determining potential case issues and planning case strategy • Maintain organized legally compliant client files, update notes in database, monitor deadlines and communicate progress of individuals’ cases • Conduct research regarding filing regulations and relevant procedures with USCIS and the U.S. Department of State • Contribute to the development of practice processes to ensure team operates efficiently and effectively • Work effectively and collaboratively with team members to prioritize and organize work load • Maintain firm protocol with respect to file maintenance, record-keeping and use of case management system • Perform administrative tasks and other projects as assigned by case manager or attorney

Technical Writers perform the essential service of creating, updating, and maintaining documentation in the Help Desk KnowledgeBase and related KB spaces. The Help Desk KB aims to be consistent, accessible, clear, and connected. A Student Lead Technical Writer is responsible for day-to-day KB maintenance, as well as assisting with projects that improve our support-centered KnowledgeBase. Student Lead Technical Writers have opportunities to build and demonstrate communication skills, which are essential to any future job search. In addition to writing clear and concise documentation, Student Lead Technical Writers are expected to reach out to service providers across DoIT to learn about new processes and bring information back to the Help Desk. They will be heavily involved with strategic projects. Student Lead Technical Writers also have the opportunity to create and work on their own KB improvement projects. You may be a good fit for the Technical Writer team if: You can think strategically on a macro level; seeing the "big picture" ecosystem of the KnowledgeBase. You enjoy detail-oriented review, complete with spreadsheets. You communicate well within a team, as well as develop cross-departmental relationships. You enjoy learning about new technologies and services. You are good at breaking down processes into their component steps. You have a good eye for writing and editing (and maybe strong opinions about the Oxford comma). You have ideas about how we can continue to improve the KB. Student Lead Technical Writers serve in a leadership role at the Help Desk. They will work closely with the Help Desk KnowledgeBase administrator. 50% - Special Projects Work closely with the Help Desk KnowledgeBase administrator to develop and refine KnowledgeBase improvement projects. Work independently and collaboratively as necessary to implement and execute KnowledgeBase improvement projects. Communicate effectively with team members across DoIT and campus. Develop, monitor, and analyze our data and metrics. Work closely with the Help Desk KnowledgeBase administrator to develop and refine KnowledgeBase improvement projects. Work independently and collaboratively as necessary to implement and execute KnowledgeBase improvement projects. Communicate effectively with team members across DoIT and campus. Develop, monitor, and analyze our data and metrics. 45% - Help Desk KnowledgeBase Management Monitor the feedback that is submitted on KnowledgeBase documents. Update existing documentation and respond to customers as appropriate. Work with service providers and team lead to create new KnowledgeBase documents in support of DoIT services. Renew expiring KnowledgeBase content. Proofread KnowledgeBase documents for grammar, style, and user-oriented organization. Participate in weekly team meetings. Monitor the feedback that is submitted on KnowledgeBase documents. Update existing documentation and respond to customers as appropriate. Work with service providers and team lead to create new KnowledgeBase documents in support of DoIT services. Renew expiring KnowledgeBase content. Proofread KnowledgeBase documents for grammar, style, and user-oriented organization. Participate in weekly team meetings. 5% - Professional Development Professional development varies by individual. For example, individuals who don't know HTML may use their professional development time to learn or practice this skill. Professional development varies by individual. For example, individuals who don't know HTML may use their professional development time to learn or practice this skill.

• Provide on-demand technical writing and proposal support on a 1099 basis • Support RFP/RFQ responses, technical narratives, compliance documentation, capability statements, SOPs, and business development materials aligned to SSC’s core service offerings • Develop clear, compliant, and evaluator-friendly technical narratives for federal, state, and commercial solicitations • Translate complex PMO, logistics, facilities O&M, and administrative support concepts into concise, structured proposal content • Own document structure, formatting, and presentation • Collaborate with SSC leadership, operations, and business development teams to extract SME-level input • Support post-award documentation, transition plans, and client-facing technical materials as needed.

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this role is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. Resolve a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their specialty Work on problems of a diverse scope Receive little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Create and maintain how-to documentation related to inventory management and IT logistics Develop collateral for a Learning Management System (LMS) Ensure documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is effective in terms of intended purpose Provide expertise to others in terms of effective communication methods Develop narrative content along with graphics and diagrams Develop and edit weekly communications to inventory technicians, for content related to change management Conduct interviews with various users and technical staff to gather data for documentation Other duties as required