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TaylorMade Golf is a leading manufacturer of high performance golf equipment.
Sales and Service Executive
Location
Germany
Posted
110 days ago
Salary
0
Seniority
Senior
Job Description
Sales and Service Executive
TaylorMade Golf Company
• Handling inbound and outbound customer calls to resolve service issues and identify sales opportunities • Making proactive outbound sales calls to meet agreed individual target • Maximising upsell opportunities during inbound customer interactions • Recording and managing customer interactions using our CRM system • Building trust and loyalty by resolving customer issues promptly and professionally • Developing and maintaining strong, mutually beneficial working relationships with TaylorMade Golf Ambassadors or other key influencers within assigned territories • Maintaining a positive, solutions-focused attitude while juggling multiple tasks • Utilising effective communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc)
Job Requirements
- Knowledge of golf and golf equipment
- PGA qualification advantageous
- Fluency in German and English, both spoken and written
- Proven experience in a customer service or inside sales role, ideally with upselling or warm calling
- Excellent communication, listening, and influencing skills
- Strong customer service focus and professional phone etiquette
- Confident using MS Office, Outlook, and CRM systems (Oracle experience advantageous)
- Highly organised, detail-oriented, and proactive in problem-solving
Benefits
- Equal opportunity employer
- Positive, solutions-focused attitude
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