• Analyze user needs and evaluate software solutions within an Agile methodology. • Create comprehensive test models for release testing, including test plans, scripts, and required test data. • Lead and coordinate release testing activities as needed. • Estimate testing timelines and deliver work according to established schedules. • Develop Release Test Plans and user acceptance criteria, including defined entry and exit criteria. • Maintain and update standardized testing procedures and quality guidelines. • Collaborate effectively with customers, stakeholders, and software vendors. • Assist in planning, building, and maintaining test environments. • Adhere to standardized testing methodologies and processes. • Coordinate testing-related tasks within release cycles. • Participate in structured walkthroughs and peer reviews. • Execute release testing and validate installation procedures. • Engage in “Lessons Learned” sessions and continuous improvement initiatives. • Identify, document, and manage defects through resolution and closure. • Clarify ambiguous requirements and drive testing to successful outcomes. • Troubleshoot and resolve complex issues using structured methodologies. • Work independently while also contributing effectively within a team environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Accreditation Analyst is responsible for numerous workflows involved in establishing and maintaining specialty pharmacy accreditations on behalf of each partnering health system. - Play a key role in the assessment and fulfillment of clinical and operational reporting requirements mandated by accreditors - Participate in the preparation and submission of applications related to accreditation access on behalf of Shields partners - Conduct primary and secondary research in support of data needs for the accreditation process; with a focus on URAC and ACHC specialty pharmacy standards - Aggregation of data for Quality Management Committees and Quality Management Program activities such as Quality Improvement Projects (QIPs) and collection of Performance Indicator (PI) data, using a variety of software, system reports, and other tools - Analyze and prepare data, including recognizing discrepancies, errors, duplications, etc. - Support workstreams related to accreditation data aggregation for QMC meeting minutes and any other requested data needs - Independently manage data from numerous workstreams related to accreditation purposes - Assist Accreditation teammates in providing exceptional and timely customer service to our partners on all matters related to accreditation data - Identify solutions to non-standard requests and problems - Willingness to do whatever is necessary for the betterment of the Company - Protect organization's value by keeping information confidential - Other duties as assigned Qualifications - Bachelor’s degree or equivalent experience - 1-3 years experience with data analytics - Proficiency in Excel, Smartsheets, Outlook, Adobe, Word, and other Microsoft tools - Experience with data aggregation and presentation of data - Ability to communicate results in a clear and concise manner via Excel tables, email communication, and PowerPoint slides - Exceptionally organized and data driven - Comfortable and successful handling numerous concurrent work streams Requirements - Project management and/or healthcare contracting experience; clinical, pharmacy, 340B, or specialty pharmacy accreditation (preferred) Traits - Organized - High-integrity - Strict attention to detail - Dependable - Quality focus - Empathetic - Good listener/communicator - Self-motivated Other - Energetic - Highly motivated - Team player - Extreme discretion and confidentiality are essential as this position deals with highly sensitive and private data in a HIPAA compliant environment

• Analyze functional and technical requirements to identify gaps, inconsistencies, and risks early in the Software Development Lifecycle (SDLC) • Develop a deep understanding of business objectives and user journeys to validate that solutions meet real-world needs • Design and execute comprehensive testing strategies, including functional, automated, integration, and regression testing • Implement scalable automated testing frameworks and integrate them into CI/CD pipelines to enable fast, reliable releases • Define, track, and evolve clear quality metrics that promote transparency and continuous improvement • Communicate actionable quality insights to Engineering, Product Management, and business stakeholders to support data-driven decisions • Evaluate and recommend appropriate testing tools and approaches based on scalability and long-term maintainability • Perform other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Manage and guide a QA team focused on evaluating customer support calls, chats, and emails - Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations - Provide regular coaching, training, and constructive feedback to QA specialists - Develop, calibrate, and improve QA scorecards and evaluation processes - Track team performance metrics and prepare quality reports for stakeholders Qualifications - Minimum of 6 months of proven experience as a Team Lead, Manager, or Supervisor - Solid background in Quality Assurance for customer service (monitoring calls, chats, emails) or experience working in Customer Support environment - Previous experience working in the gambling, iGaming, or sports betting industry will be a plus - Hands-on experience in coaching staff and conducting performance reviews - Strong analytical mindset with a sharp eye for detail and accuracy in QA evaluations - Experience working with Google Sheets, ability to build simple reports based on basic/middle level functions Requirements - Highly autonomous self-starter who identifies weak spots, generates tasks, and fixes issues without needing micromanagement - Proactive problem solver who comes to management with ready solutions and ideas, rather than just reporting problems - Exceptionally reliable and trustworthy, taking full ownership of operations and anticipating blind spots - High emotional intelligence, capable of delivering sensitive feedback fairly and objectively - Adaptiveness to changes and ability to work in fast pacing environment Core Values - GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals - DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow