This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Manage and guide a QA team focused on evaluating customer support calls, chats, and emails - Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations - Provide regular coaching, training, and constructive feedback to QA specialists - Develop, calibrate, and improve QA scorecards and evaluation processes - Track team performance metrics and prepare quality reports for stakeholders Qualifications - Minimum of 6 months of proven experience as a Team Lead, Manager, or Supervisor - Solid background in Quality Assurance for customer service (monitoring calls, chats, emails) or experience working in Customer Support environment - Previous experience working in the gambling, iGaming, or sports betting industry will be a plus - Hands-on experience in coaching staff and conducting performance reviews - Strong analytical mindset with a sharp eye for detail and accuracy in QA evaluations - Experience working with Google Sheets, ability to build simple reports based on basic/middle level functions Requirements - Highly autonomous self-starter who identifies weak spots, generates tasks, and fixes issues without needing micromanagement - Proactive problem solver who comes to management with ready solutions and ideas, rather than just reporting problems - Exceptionally reliable and trustworthy, taking full ownership of operations and anticipating blind spots - High emotional intelligence, capable of delivering sensitive feedback fairly and objectively - Adaptiveness to changes and ability to work in fast pacing environment Core Values - GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals - DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow

• Oversees daily operations of the QA team to ensure high standards for product quality. • Guides team members and supports effective testing processes. • Identifies and manages risks related to product quality and release timelines. • Supervises daily activities and work assignments of QA Analysts. • Collaborates with Software Development Team Leads.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Automation Engineer is responsible for developing and maintaining automation tools, managing database operations, performing media quality checks, preparing lab environments for research studies, and ensuring efficient file handling to support team workflows. - Build and maintain Python scripts for automation and process optimization. - Manage and update MySQL databases with accuracy and efficiency. - Set up, configure, and troubleshoot devices for lab studies. - Perform QA checks on video and audio files. - Organize and track media files to ensure proper naming and storage. - Troubleshoot technical and process issues quickly. Qualifications - Proficiency in Python for scripting and automation. - Strong experience with MySQL and PostgreSQL databases (including Amazon RDS). - Familiarity with FFmpeg for media processing and conversion. - Comfortable using the macOS terminal and writing shell scripts. - Hands-on experience with AWS S3 for storage and data management. - Proficiency with Microsoft Excel for reporting and analysis. - Working knowledge of iOS (iPhone) and Android platforms for testing and troubleshooting. - Experience with device setup, configuration, and testing across multiple platforms. - Ability to perform media quality assurance (QA) and manage large file sets. - Strong problem-solving skills with a focus on process automation. - Excellent documentation skills and ability to communicate effectively across teams. Requirements - Temporary employment; Full-time (40 hours/week) - Estimated Start Date: As soon as possible - Estimated Duration: 3 - 6 months, with strong potential for extension based on business needs Company Description DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide. We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains. To learn more about DataForce please visit us at https://www.transperfect.com/dataforce . TransPerfect is an equal opportunity employer and committed to all recruitment processes and workplace free from harassment, sexual harassment and discrimination. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com .

About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About the Position Join our team as a Senior QA Engineer, where your main mission will be to write automated tests for our API and UI layers. You'll wield tools like Selenium to hunt down bugs and ensure our software is flawless. As a senior, you'll also mentor and guide team members, sharing your expertise in automation and testing best practices. If you're a detail-oriented techie who loves a good challenge, this role is your playground. What You'll Do - Working with the existing QA and development team members, deliver a comprehensive test strategy for an industry leading SaaS application - Ensure that test plans are consistent with test activities across a diverse and distribute set of development teams - Collaborate with the Product and Development teams to create user stories, define acceptance criteria, and build test plans - Maintain existing tests and write manual and automated tests while features are being developed - Test and validate software to ensure that it satisfies requirements and is free from defects - Analyze the root cause for testing failures and open appropriate tickets with sufficient findings - Integrate test automation into the CI/CD pipeline and increase the organization's speed to market - Manually test application components where automation is not a good fit - Make recommendations on how our current testing processes can be improved - Mentor team members in testing strategies and automation design patterns What We're Looking For - 8 or more years experience in an Agile, highly collaborative, team-based environment - 5 or more years experience developing API and UI test automation projects - BS and/or MS in a technical discipline (Computer Science or Software Engineering preferred) - Expertise with OOP concepts and design patterns - Strong understanding of web and browser technologies - Strong understanding of software development languages such as C#, Java, JavaScript - Strong understanding of test automation frameworks such as Selenium, Cucumber What We Offer - Competitive salary - $95,000-$125,000 - Employer sponsored health, dental, vision, life, and disability insurance - Retirement plan with company contribution - Annual company profit sharing - Personal development/training budget - Open, collaborative work environment - Extensive 2-week onboarding plan - Comprehensive mentorship program Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: - Know Your Rights: Workplace Discrimination is Illegal - Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Remote #LI-AC1 3/3/2026