• Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value. • Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. • Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution., Ensuring each solution aligns with customer goals and compliance standards. • Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. • Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy. • Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. • Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities. • Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.

• Consulting & Pre-Sales - Support sales teams and customers in identifying customer specific interoperability solutions. • Project Management - Scope, plan and monitor implementation in an international environment. • Developing - Technically develop, implement, test and accept interface solutions following communication standards in health care (e.g. HL7, FHIR, Dicom, API, etc). • Support: Maintain and support customers and their interface solutions in production • Mentoring: Share experience and support other team members

• Serve as the principal subject matter expert and technical authority for the Integration Services practice • Define and evolve the technical strategy for integration services • Own the end-to-end technical onboarding experience for large-scale strategic customers • Provide expert-level technical advisory to customers on rack-scale designs • Partner with the sales leadership team as a strategic technical counterpart • Champion a culture of flawless execution, establishing the quality bar for integration deliverables

• Provide technical and subject matter expertise to the NGP VAN revenue organization. • Work cross-functionally with sales teams to position success paths for prospects and customers for NGP VAN, Mobilize and ActionKit product and technical solutions. • Proactively scope and design the technical and business solution needed to address customer requirements. • Assist sales team members with research regarding current customer’s setup and provide recommendations for future sales opportunities. • Develop customized presentations, demonstrations and prototypes to prove a solution's business value to C level customers. • Create content for and lead enablement sessions with the revenue organization. • Assist in the response to RFPs and RFIs. • Collaborate with product managers and other internal subject matter experts on product development strategy. • Work with other internal stakeholders as the client moves through the sales process; services, provisioning and implementation. • Collaborate with other stakeholders in the revenue organization on robust demo environments.