• Own the coordination and execution of high-impact internal programs that support the global Solutions team, ensuring timely delivery and cross-functional alignment • Run the global Consensus scaled demo program, ensuring consistency, adoption, performance tracking, and continuous optimization across regions • Build and maintain a centralized knowledge hub that organizes scalable assets, best practices, and documentation to drive consistency and reuse across teams • Partner with Product and cross-functional stakeholders to operationalize the Voice of Customer intake and prioritization process, and synthesize customer and market insights into structured updates for R&D leadership • Collaborate with Product and Field Readiness to support scalable enablement programs tailored to the Solutions organization • Support the development and documentation of global standards that improve quality, consistency, and adoption of internal solutions • Track and maintain dashboards and reporting mechanisms that provide visibility into the Solutions team's contribution to revenue and operational impact

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a talented Operations Lead to join our team. You will lead the implementation experience at new M7 customer sites, including owning relationships with facility leaders, coordinating all activation activities, and ensuring M7 is successfully adopted. You will be the go-to resource for nurse leaders as they onboard to M7's platform, responsible for maintaining high engagement and uncovering opportunities for product improvements. Responsibilities: - "Go Live" Management: - Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. - Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. - Train unit-leadership and other key stakeholders on how to use the M7 platform. - Post-Launch Adoption: - Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. - Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. - Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements. Qualifications - Strong skillset in project management - Ability to run activations from end-to-end, coordinating activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks - Experience in teaching people new technology in an approachable manner - Deep knowledge of the M7 platform - Enjoy traveling to provide in-person support - Operate with radical ownership and urgency - Practice "strong opinions, loosely held" - Passionate about M7's mission Requirements - Experience implementing new technologies or processes - Experience in professional services, sales, or customer success - A passion for healthcare and/or experience in healthcare settings Benefits - Industry-competitive compensation, including cash compensation, equity, and healthcare benefits Company Description M7 Health is a nursing workforce management platform that helps health systems foster the flexibility, predictability, and autonomy that the modern nurse demands. M7 combines data on staff preferences with patient volume projections to dynamically build and manage schedules that optimize for operational efficiency and staff satisfaction. - Hospitals that use M7 improve retention, cut administrative time spent by clinical staff, and reduce labor costs. - M7 is live in over 130 hospitals across the US, with dozens more going live in the coming weeks.

• Support and maintain internal reports according to Inventory PMP’s or SSP’s needs. • Build reports fit for local requests and analytic needs, using our GBQ databases. • Provide technical insights/debugging for our current publisher integrations. • Support the automation of monitoring of quality and access to publishers' inventories globally. • Solve requests received through our ticketing system. • Provide deep dives, and analysis in case of discrepancies or issues in inventory-related subjects. • Set up, run and optimise pilot/test campaigns for inventory teams needs.

• Define the Facility Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting. • Oversee third-party deployment, commissioning, and ongoing maintenance of facility infrastructure such as switch gear, technology cooling systems, and computer room air handlers. • Create standards for monitoring data center systems operation, minimizing risk, and effectively responding to/managing excursions and incidents. • Develop innovative approaches to improve time to market and equipment availability while minimizing cost and complexity. • Enable scale-out of operations through industry best practices optimization of bill of materials, logistics, and physical processes. • Manage partner relationships and maintain alignment with Anthropic goals.