This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a talented Operations Lead to join our team. You will lead the implementation experience at new M7 customer sites, including owning relationships with facility leaders, coordinating all activation activities, and ensuring M7 is successfully adopted. You will be the go-to resource for nurse leaders as they onboard to M7's platform, responsible for maintaining high engagement and uncovering opportunities for product improvements. Responsibilities: - "Go Live" Management: - Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. - Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. - Train unit-leadership and other key stakeholders on how to use the M7 platform. - Post-Launch Adoption: - Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. - Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. - Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements. Qualifications - Strong skillset in project management - Ability to run activations from end-to-end, coordinating activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks - Experience in teaching people new technology in an approachable manner - Deep knowledge of the M7 platform - Enjoy traveling to provide in-person support - Operate with radical ownership and urgency - Practice "strong opinions, loosely held" - Passionate about M7's mission Requirements - Experience implementing new technologies or processes - Experience in professional services, sales, or customer success - A passion for healthcare and/or experience in healthcare settings Benefits - Industry-competitive compensation, including cash compensation, equity, and healthcare benefits Company Description M7 Health is a nursing workforce management platform that helps health systems foster the flexibility, predictability, and autonomy that the modern nurse demands. M7 combines data on staff preferences with patient volume projections to dynamically build and manage schedules that optimize for operational efficiency and staff satisfaction. - Hospitals that use M7 improve retention, cut administrative time spent by clinical staff, and reduce labor costs. - M7 is live in over 130 hospitals across the US, with dozens more going live in the coming weeks.

• Support and maintain internal reports according to Inventory PMP’s or SSP’s needs. • Build reports fit for local requests and analytic needs, using our GBQ databases. • Provide technical insights/debugging for our current publisher integrations. • Support the automation of monitoring of quality and access to publishers' inventories globally. • Solve requests received through our ticketing system. • Provide deep dives, and analysis in case of discrepancies or issues in inventory-related subjects. • Set up, run and optimise pilot/test campaigns for inventory teams needs.

• Define the Facility Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting. • Oversee third-party deployment, commissioning, and ongoing maintenance of facility infrastructure such as switch gear, technology cooling systems, and computer room air handlers. • Create standards for monitoring data center systems operation, minimizing risk, and effectively responding to/managing excursions and incidents. • Develop innovative approaches to improve time to market and equipment availability while minimizing cost and complexity. • Enable scale-out of operations through industry best practices optimization of bill of materials, logistics, and physical processes. • Manage partner relationships and maintain alignment with Anthropic goals.

• Define and communicate the strategic vision, multi-year roadmap, and business priorities for the Operations Process & Optimization function. • Build, lead, and develop a team of directors, managers, and program specialists, providing coaching, performance management, and career development. • Serve as strategic partner to property management executive leadership on operational transformation, change enablement, and organizational readiness. • Build and maintain executive-level relationships across property management divisions, Support Services functions, and Enterprise leadership. • Provide strategic oversight for multiple program portfolios, ensuring alignment with business strategy, appropriate prioritization, and optimal resource deployment. • Partner with property management leadership to assess organizational change capacity and manage the volume and timing of initiatives entering the business. • Define success metrics, performance indicators, and value realization frameworks for the Operations Process & Optimization function. • Influence cross-functional strategies and enterprise initiatives to ensure property management operational needs and perspectives are represented. • Drive innovation in operational excellence methodologies, tools, and approaches, staying current with industry best practices. • Represent the Operations Process & Optimization function in working groups, strategy sessions, and enterprise planning activities. • Manage function budget, vendor partnerships, and external resources to deliver on strategic commitments. • Identify and develop strategic partnerships with internal and external stakeholders to advance operational excellence objectives.