M7 Health

• Go Live Management: Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. • Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. • Train unit-leadership and other key stakeholders on how to use the M7 platform. • Post-Launch Adoption: Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. • Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. • Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a talented Operations Lead to join our team. You will lead the implementation experience at new M7 customer sites, including owning relationships with facility leaders, coordinating all activation activities, and ensuring M7 is successfully adopted. You will be the go-to resource for nurse leaders as they onboard to M7's platform, responsible for maintaining high engagement and uncovering opportunities for product improvements. Responsibilities: - "Go Live" Management: - Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. - Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. - Train unit-leadership and other key stakeholders on how to use the M7 platform. - Post-Launch Adoption: - Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. - Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. - Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements. Qualifications - Strong skillset in project management - Ability to run activations from end-to-end, coordinating activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks - Experience in teaching people new technology in an approachable manner - Deep knowledge of the M7 platform - Enjoy traveling to provide in-person support - Operate with radical ownership and urgency - Practice "strong opinions, loosely held" - Passionate about M7's mission Requirements - Experience implementing new technologies or processes - Experience in professional services, sales, or customer success - A passion for healthcare and/or experience in healthcare settings Benefits - Industry-competitive compensation, including cash compensation, equity, and healthcare benefits Company Description M7 Health is a nursing workforce management platform that helps health systems foster the flexibility, predictability, and autonomy that the modern nurse demands. M7 combines data on staff preferences with patient volume projections to dynamically build and manage schedules that optimize for operational efficiency and staff satisfaction. - Hospitals that use M7 improve retention, cut administrative time spent by clinical staff, and reduce labor costs. - M7 is live in over 130 hospitals across the US, with dozens more going live in the coming weeks.

• Respond to inbound calls, emails, and texts from M7 users during nights and weekends for minimum 3-shifts per week • Troubleshoot platform questions and escalate technical issues when needed • Provide empathetic, clear communication to ensure users feel supported and confident using M7 • Accurately log and track customer interactions to inform our team’s ongoing improvements • Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours • Share common user pain points and feedback to help improve both our platform and support processes