• Define the Facility Operations strategy including SLAs, incident management, reporting methods, and approaches for reporting. • Oversee third-party deployment, commissioning, and ongoing maintenance of facility infrastructure such as switch gear, technology cooling systems, and computer room air handlers. • Create standards for monitoring data center systems operation, minimizing risk, and effectively responding to/managing excursions and incidents. • Develop innovative approaches to improve time to market and equipment availability while minimizing cost and complexity. • Enable scale-out of operations through industry best practices optimization of bill of materials, logistics, and physical processes. • Manage partner relationships and maintain alignment with Anthropic goals.

• Define and communicate the strategic vision, multi-year roadmap, and business priorities for the Operations Process & Optimization function. • Build, lead, and develop a team of directors, managers, and program specialists, providing coaching, performance management, and career development. • Serve as strategic partner to property management executive leadership on operational transformation, change enablement, and organizational readiness. • Build and maintain executive-level relationships across property management divisions, Support Services functions, and Enterprise leadership. • Provide strategic oversight for multiple program portfolios, ensuring alignment with business strategy, appropriate prioritization, and optimal resource deployment. • Partner with property management leadership to assess organizational change capacity and manage the volume and timing of initiatives entering the business. • Define success metrics, performance indicators, and value realization frameworks for the Operations Process & Optimization function. • Influence cross-functional strategies and enterprise initiatives to ensure property management operational needs and perspectives are represented. • Drive innovation in operational excellence methodologies, tools, and approaches, staying current with industry best practices. • Represent the Operations Process & Optimization function in working groups, strategy sessions, and enterprise planning activities. • Manage function budget, vendor partnerships, and external resources to deliver on strategic commitments. • Identify and develop strategic partnerships with internal and external stakeholders to advance operational excellence objectives.

• Develop and monitor operational performance forecast and recommend solutions based upon analyses performed • Incorporate data from multiple internal and external sources and communicate results to leadership • Manage individual provider issues as well as requests for data on facility and provider productivity • Respond to custom request for support and analysis on new metrics, projects, and initiatives • Prepare data for all administration finance functions, including monthly financial and statistical reports

• As a Sales Operations Intern, you will assist your assigned team with business support activities (ex. engaging with business prospects and coordinating calls, building proposals/quotes, collaboration with team members across multiple departments such as engineering/marketing). • This is a remote role (no travel required) and you will communicate with co-workers and business partners via video, telephone, email, and IM. • This is your opportunity to: Join a vibrant US-based IT services organization that is a leader in the Microsoft Cloud. • Show off your passion for clients and communication skills, while interacting with diverse audiences including end users, IT professionals, and executive personnel. • Develop and maintain strong relationships with members of Microsoft Corporation. • Learn IT by participating in pre-sales calls and collaborate with co-workers in the creation of new service products.