• Perform day-to-day Salesforce administration, including user setup, profiles, permissions, roles, workflows, validation rules, automation (Flows), and other configurations to streamline operations • Execute Salesforce deployments using Gearset and Salesforce Change Sets to maintain consistent, compliant release cycles • Evaluate, implement, and maintain Gearset deployments and third-party integrations • Manage data imports, migrations, and bulk updates, ensuring high levels of data accuracy and integrity • Conduct recurring data audits and cleanup activities to ensure ongoing database health • Establish and enforce data entry standards, deduplication processes, and governance practices • Create and manage custom objects, fields, page layouts, and configurations to support new business functionality • Collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure system stability • Maintain Salesforce platform updates, security standards, release features, and industry best practices. • Maintain accurate system documentation and create training materials for end users • Cloud architecture experience in AWS environment and container-based deployments using AWS CodePipeline and CloudFormation. • Experience with various AWS services like ECS, S3, Lambda, and Route53

• Define and implement our infrastructure architecture from scratch • Rebuild our CI/CD pipeline to better scale with a growing team • Own all infrastructure-as-code and environment provisioning • Design our observability strategy (metrics, logs, traces, alerting) • Establish best practices for reliability, scaling, and incident response • Own security fundamentals (secrets, access control, production hardening) • Partner with application engineers to create a fast, reliable developer experience • Make foundational decisions on cloud, tooling, and architecture • Contribute as an application developer when needed

• Own and evolve the AWS infrastructure underpinning NetBox Cloud: EKS clusters, VPC design, IAM, RDS, and supporting services. • Lead infrastructure projects from design through delivery, scoping work into clear milestones and distributing tasks across the team. • Work with Product teams to deliver successful customer launches reliably and at scale. • Drive improvements to deployment automation and CI/CD pipelines (GitHub Actions), with a focus on reliability, speed, and developer self-service. • Identify and address technical debt before it becomes a reliability or security risk. • Set and own SLOs for the systems you're responsible for; reduce toil through automation. • Contribute to SOC 2 compliance, security controls, and IAM governance. • Participate in the on call rotation for the platform • Mentor engineers through code review, pairing, and design discussions. • Participate in on-call rotation and lead incident response end to end, including postmortems.

• Architect Reliability Paved Paths: Build frameworks and self-service tooling that let teams own the reliability of their services in a 'You Build It, You Run It' culture. • Lead AI-Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention. • Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards. • Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements. • Advance Observability: Deliver end-to-end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively. • Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.