Kapitus

• Provide daily sales/partner support for the ISO Partner Manager teams in sales tasks including but not limited to contract management, bank verification links, document review, underwriting review, pipeline updates and follow ups, Slack management with partners, exception requests, etc. • Provide partner coverage whenever a team member is out of office or on partner visits • Update and maintain partner contact information and records in Salesforce • Work cross-functionally with team members from Legal, Sales, Compliance, Marketing and Operations to maintain the utmost experience for our partners while ensuring compliance is in place • Communicate promptly with partners via phone, email, text, and messaging about the progress of deals • Assist Partner Support Specialists in all sales support tasks • Communicate to Underwriters regarding files as necessary • Assist with Submissions (Portal) Requests • Respond to/initiate “customer service” type inquiries from partners – i.e. - balance inquiries, funding confirmations, modifications, etc. • Other tasks and duties, as required by management • Assist Partner Support Specialists in all ISO onboarding tasks • Speak with potential partners to vet for candidacy, determine the correct referral program (ISO/MRP), communicate approval or decline status, and assign accounts to ISO managers • Collect required onboarding documents and submit to Onboarding to ensure a timely process is followed • Field inbound calls and transfers from Sales and Customer Support for partner inquiries, respond to voicemails promptly, and oversee the Partner inbox • Oversee all ISO recertification tasks to ensure accounts are accurate and updated • Ensure partners are updated with underwriting policies/guidelines, marketing material, renewal commissions, current bonus structures, etc. • Other tasks and duties, as required by management

• Assist in the development and execution of comprehensive SEO and AI Search Optimization (AISO/GEO) strategies that support business growth and brand objectives. • Conduct keyword, prompt, topic, competitor, and search intent research to identify opportunities across the customer journey. • Assist in building and maintaining organic search roadmaps aligned with company goals and content priorities. • Identify emerging search trends, algorithm updates, AI search developments, and opportunities to improve organic performance. • Monitor competitive search landscapes and recommend strategic initiatives to increase market visibility and share of voice. • Monitor Kapitus' visibility across AI-powered search and answer platforms, including ChatGPT, Gemini, Perplexity, Claude, and emerging search experiences. • Evaluate how AI platforms represent the Kapitus brand, products, and expertise. • Identify opportunities to improve citation frequency, content discoverability, entity recognition, and brand visibility within AI-generated responses. • Develop recommendations to improve inclusion in AI-powered search experiences. • Research emerging AI search optimization methodologies and recommend testing opportunities. • Monitor competitor visibility and share-of-voice across AI search platforms. • Assist in the development of SEO- and AISO-driven content strategies that support brand awareness, lead generation, customer education, and thought leadership initiatives. • Create detailed content briefs, outlines, optimization recommendations, and content refresh plans for writers and subject matter experts. • Conduct content gap analyses and identify opportunities to expand topical authority. • Support the development of topic ecosystems, thought leadership content, research reports, digital PR initiatives, videos, tools, and other content assets designed to improve organic visibility and authority. • Ensure content follows SEO, AISO, schema, E-E-A-T, and content quality best practices. • Develop recommendations for internal linking, content consolidation, content refreshes, and content performance improvements. • Conduct ongoing technical SEO audits and website health assessments. • Partner with appropriate stakeholders to ensure recommendations are implemented effectively. • Monitor website health and proactively identify issues impacting search performance. • Build recurring reports that translate data into actionable business insights. • Analyze content and search performance to identify opportunities for optimization and growth. • Monitor algorithm updates and assess potential impacts on website performance. • Serve as the organic search subject matter expert within the Brand Marketing team. • Work closely with the Director of Brand Marketing to integrate SEO and AI search best practices into content, PR, website, social media, and campaign initiatives. • Support digital PR, research, and authority-building programs that contribute to search visibility and brand credibility. • Collaborate with internal stakeholders and external partners to align organic search initiatives with broader marketing objectives. • Help educate team members on evolving SEO, AISO, and search marketing best practices. • Contribute to ongoing discussions around content strategy, website experience, and digital marketing performance.

• Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. • Monitor and respond to reviews across Trustpilot, Google Business Profile, BBB, and other relevant platforms. • Coordinate review-generation initiatives designed to increase review volume and improve customer ratings. • Assist in identifying and addressing customer concerns surfaced through reviews and customer feedback. • Track and analyze customer sentiment, recurring pain points, and positive feedback trends. • Prepare regular reporting and insights related to customer reviews, ratings, and reputation performance. • Support customer advocacy initiatives including testimonials, case studies, and customer spotlights. • Serve as the day-to-day project manager for brand asset development initiatives. • Coordinate with external creative agencies and internal stakeholders to produce various brand materials. • Manage project timelines, approvals, revisions, and production schedules.

• Develop, manage, and optimize campaigns across offline media channels, including linear TV, CTV/OTT, radio, podcasts, direct mail, to maximize return on ad spend (ROAS) and cost-per-acquisition (CPA) targets. • Own the end-to-end campaign lifecycle for offline channels: strategy, media planning, measurement, and optimization. • Continually identify and design test-and-learn experiments (A/B tests, station mix, geo-lift studies, holdout tests, incrementality analyses) to improve spend efficiency and prove channel effectiveness. • Monitor and analyze campaign performance, delivery pacing, and profitability on an ongoing basis; develop actionable insights and present recommendations, including data-driven decisions on station/network mix optimization and audience segment targeting. • Analyze campaign and channel-level data to build comprehensive performance reports that demonstrate impact, conversions, and attribution across multiple metrics; including lift insights, media mix contribution, cost-per-acquisition, reach/frequency, brand awareness, and cross-channel influence. • Collaborate with the Creative and Content teams to develop compelling scripts, ad creative, direct mail pieces, and audio/video assets tailored to each offline channel. • Stay well-informed of the latest trends, technologies, and best practices in offline and emerging media (e.g., programmatic TV/CTV, addressable TV, dynamic audio, personalized direct mail) and make insightful business decisions based on a deep understanding of the landscape.

• Own the bidirectional data sync between Salesforce and HubSpot, ensuring leads, stages, and contact activity are accurately reflected across both systems at all times. • Create and implement complex automated workflows and drip campaigns within HubSpot, leveraging Salesforce opportunity stages and custom object fields to trigger personalized content based on prospect journey and account status. • Design, maintain, and optimize multi-step automation workflows driven by Salesforce object updates (Leads, Contacts, Opportunities, Custom Objects) to trigger HubSpot actions including email sends, enrollment, suppression, and branching logic. • Develop and enforce data validation rules, field-mapping schemas, and sync logic to prevent duplication and maintain database integrity at scale. • Monitor, analyze, and troubleshoot API sync errors, integration logs, and workflow audit histories to diagnose systemic issues in record updates, field mismatches, sync delays, or permission-related failures. • Create precision-targeted segments using a combination of Salesforce report criteria and HubSpot behavioral data (events, timestamps, scoring attributes) for complex campaigns and automated journeys. • Own enrichment, deduplication, archival, and sunset automation processes to ensure long-term data quality and compliance within both platforms. • Design conditional branching and content pathways that deliver the right message at the right time based on CRM and behavioral signals. • Implement workflow version control to ensure updates to triggers, enrollment criteria, and dependencies do not disrupt active marketing and sales processes.

• Create and drive revenue within a specified region or list of accounts • Drive revenue and own the full cycle sales process including prospecting, negotiating contracts, and closing renewal business • Provide recommendations based on a customer’s business needs and usage patterns • Serve as the voice of the customer and collect feedback to qualify leads and sales opportunities • Handle inbound customer communication and organize/escalate issues appropriately • Collaborate and work with different members to build strategic financial plans • Educate and effectively communicate to customers the value of Cash Advance • Develop trusted internal and customer relationships • Effectively manage a pipeline working within a defined sales process

Title: Assistant General Counsel Location: Remote, California Job Description: We are seeking a detail-oriented and proactive attorney with a background in finance, lending, or litigation related to the same to join our legal team. This role will have a specific emphasis on structuring and drafting financing contracts with customers, contracts in support of Company initiatives, and the review and support of the Company’s financing activities, with an emphasis on setting up processes for negotiated loan documents for borrowers between $500,000 and $3,000,000, supporting the Company’s equipment finance subsidiary, and the negotiation of counterparty documents with a variety of counterparties. The position will also support workout and compliance as the Company moves to expand its product offerings. The ideal candidate will serve as a strategic partner to our business units, ensuring that all contract terms align with company risk tolerance, regulatory standards, and high-stakes operational goals. What you will do: - Draft, review, and negotiate a broad range of commercial contracts - Lead the legal structuring and negotiation of terms for major accounts, specifically focusing on credit facilities, loan agreements, and negotiated financing arrangements with customers. - Analyze complex contract terms and conditions to identify legal, financial, and operational risks, providing clear summaries and mitigation strategies to business units and executive leadership. - Ensure all lending-related documentation complies with federal and state financial regulations, including consumer and commercial lending laws. - Develop and maintain standardized contract templates and "playbooks" to streamline the negotiation process for high-volume and high-value accounts. - Advise internal stakeholders (Sales, Underwriting, HR, Major Accounts, Equipment Finance and Operations) on legal rights, obligations, and the interpretation of existing contract terms. - Manage the contract lifecycle from initial request through execution and renewal, ensuring all deadlines and compliance requirements are met. - Stay current on changes in relevant laws and regulations (e.g., data privacy, banking regulations, or industry-specific mandates) that may impact company agreements. - Assist with general advice, litigation, compliance initiatives, and other legal projects as assigned by the General Counsel. - Research and identify relevant local, state, and federal law applicable or potentially applicable to the company and provide advice regarding compliance on all areas of Company activity, including sales, marketing, product offerings, internal governance and other matters - Stay apprised of regulatory changes to proactively address potential compliance matters, including UDAP, UDAAP, FCRA, ECOA, FDCPA, TCPA and state analogues - Assist in implementation, review and mitigation of issues identified by Compliance Management and Complaint Management Systems - Assist with offensive and defensive litigation, as needed, including matters arising from company functions, financing agreements, bankruptcy proceedings initiated by individuals or small businesses, contract disputes, as well as other matters What We’re Looking For: - JD with excellent academic and professional credentials - Member in good standing of either the New York, Virginia, or California bar, or eligible for admission as a registered in-house counsel or upon waiver to New York or Virginia. - Independent, self-starter with the ability to work independently - Flexible, with the ability to adjust to circumstances in a growing company and assist with projects on an as needed basis - Ability to make decisions and provide advice in areas where the regulatory framework is evolving or unclear - Strong oral and written communication skills - Excellent presentation and training skills - 5 + years of experience with exposure and understanding of financial services, either through corporate, regulatory, insolvency or litigation - Judicial clerkship a plus - Exceptional drafting skills with the ability to translate complex legal and financial concepts into clear, actionable business terms. - Strong negotiation skills and the ability to maintain professional relationships with external counsel and major account representatives. - Proven ability to manage multiple projects simultaneously in a fast-paced environment. - Deep understanding of secured and unsecured lending, UCC filings, and debt recovery processes, including litigation. - Strong business acumen and the ability to provide "solution-oriented" legal advice rather than just identifying obstacles. Kapitus Total Rewards Package Includes: - Competitive Base Salary Range of $121,700 - $195,300 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience. - Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life. - Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses. - Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being. - 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense. - Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events. - Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones. - Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work. - LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: - Pet and car insurance discounts. - Financial services such as LegalShield. - Relaxation and stress management tools. - Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life. - Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy. - Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities. - Paid Time Off and Sick Time. - Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Role Description The Capital Markets Analyst will play a key role in supporting the development, structuring, and execution of Kapitus’ capital markets strategy across transaction execution, investor engagement, and ongoing deal management. This role will support capital markets transactions, including securitizations, warehouse facilities, and forward flow structures, while partnering closely with internal stakeholders across FP&A, Risk, Legal, Treasury, and Financial Data. The Capital Markets Analyst will contribute to transaction execution, financial modeling, and investor communications while gaining broad exposure to structured finance, capital markets strategy, and new product initiatives. - Assist in the structuring and execution of capital raising activities, including securitizations, warehouse facilities, and forward flow transactions - Support the development and maintenance of financial and cash flow models used to evaluate funding structures, pricing, leverage, and returns - Analyze collateral performance and portfolio trends to support transaction execution and funding strategy - Assist in preparing investor materials and participate in investor, bank, and rating agency discussions and diligence processes - Help monitor existing facilities, including covenant compliance, borrowing base reporting, and performance tracking - Generate repeatable analytics workflows and support ongoing data analysis initiatives - Partner cross-functionally with FP&A, Risk, Legal, Treasury, and Data teams to support transaction execution - Contribute to evaluation of funding structures, investor relationships, and new product initiatives - Support the continued growth and evolution of the capital markets function as portfolio volume and complexity increase Qualifications - 0 to 3 years of experience in finance, capital markets, investment banking, structured finance, private credit, consulting, Risk, or related analytical roles - Bachelor’s degree in Economics, Finance, Mathematics, Engineering, Computer Science, or a related field required - Strong analytical and quantitative capabilities with experience in Excel-based financial analysis and modeling - Demonstrated interest in capital markets, structured finance, or securitization - Strong attention to detail and ability to manage multiple priorities in a fast-paced environment - Excellent problem-solving skills and intellectual curiosity - Proficient in Microsoft Office, particularly Excel - Highly analytical, intellectually curious, and eager to learn - Strong communication and interpersonal skills - Collaborative and team-oriented - Hands-on, high-energy, “roll up your sleeves” mindset - Ability to work within a dynamic, fast-moving environment while driving toward clarity and solutions - Self-starter with an entrepreneurial spirit - Experience with financial modeling, data analysis, SQL, Python, VBA, or other analytical tools is a plus Benefits - Competitive Base Salary Range of $48,400-$77,700 - Annual Incentive Compensation Eligibility - Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC) - Flexible Spending Account: Set aside pre-tax dollars for qualified out-of-pocket expenses - Lifestyle Spending Account: Employer-sponsored post-tax benefits for physical, mental, and financial well-being - 100% Company Paid Insurances: Basic short-term and long-term disability insurance, as well as vision insurance - Voluntary Insurance: Supplemental life insurance and enhanced short- and long-term disability coverage - Paid Maternity and Parental Leave: Company-paid maternity and parental leave - Commuter Benefits: Pre-tax benefits on parking and commuter expenses - LifeBalance Program: Discounts on outdoor activities, arts, health, and fitness - Plum Benefits Discount Program: Exclusive discounts on shows, travel, car rentals, and more - Tuition Reimbursement: Up to $5,000 annually for further education - Travel Reimbursement: For all work-related travel - Paid Time Off and Sick Time - Retirement Benefits: 401K plan with a 25% match on contributions, up to 6% of annual salary

Role Description Kapitus is seeking a strategic and execution-oriented Director of Product to lead high-impact product initiatives across the organization. This role will partner closely with executive leadership and cross-functional teams to shape product strategy, drive measurable business outcomes, and ensure disciplined execution across products and platforms. While this is a Director-level role, it will initially operate as a senior individual contributor with end-to-end portfolio accountability. This leader must be equally comfortable defining strategy and driving execution. As the product function matures, this individual will build and lead a team of Product Owners and Business Analysts. This role serves as a critical bridge between business priorities and technical delivery, ensuring that product investments improve revenue performance, operational efficiency, scalability, and customer experience. What You’ll Do: - Product Strategy & Business Case Development - Partner with the VP of Product to shape product vision, portfolio priorities, and long-term roadmap - Develop clear business cases for new initiatives, including ROI analysis, cost considerations, risk assessment, and success metrics - Translate company objectives into outcome-driven roadmaps grounded in measurable impact - Ensure alignment across Product, Engineering, Sales, Operations, Legal, and Finance - Drive prioritization decisions based on business value, effort, and strategic fit - Market Research & Opportunity Assessment - Conduct market research, competitive analysis, and customer discovery to inform product direction - Evaluate build vs. buy decisions through structured analysis - Identify growth opportunities, monetization strategies, and operational efficiency improvements - Present insights and recommendations to executive stakeholders with clarity and confidence - Vendor Evaluation, Management & Onboarding - Identify, evaluate, and select third-party vendors or technology partners when appropriate, in accordance with vendor onboarding and compliance requirements - Lead due diligence, contract evaluation, and implementation planning in partnership with Legal, Finance, and Technology - Oversee vendor onboarding and integration into internal systems and workflows - Monitor vendor performance, ROI, and ongoing value realization - Hands-On Product Ownership (Immediate Need) - Act as Product Owner for key initiatives until additional roles are hired - Ensure solutions are scalable, repeatable, and well-documented - Drive initiatives from concept through launch and post-release performance measurement - Operational Foundation & Team Building - Refine product management processes, documentation standards, and intake frameworks - Establish and enforce scalable prioritization and governance models - Participate in hiring and onboarding of future Product Owners and Business Analysts - Mentor and develop team members as the organization grows - Execution & Accountability - Ensure predictable delivery and strong cross-functional communication - Serve as escalation point for product trade-offs and decision-making - Define and track KPIs tied to revenue, operational efficiency, and customer impact - Continuously refine processes to improve speed, quality, and transparency - Scale impact through strong judgment, prioritization discipline, and process improvement before expanding team size Qualifications - Bachelor’s degree in Business, Information Systems, Computer Engineering, or a related field; MBA or other advanced degree preferred - 8–12+ years of product management experience with demonstrated ownership of complex initiatives, platforms, or portfolios - Experience in fintech, lending, financial services, or other regulated or risk-managed environments, with a strong understanding of financial systems, processes, and industry best practices - Proven track record of delivering measurable business outcomes, including revenue growth, operational efficiency gains, or improvements in sales performance - Ability to operate strategically while driving execution, managing both long-term product direction and day-to-day delivery outcomes - Strong business judgment and the ability to make principled tradeoffs when balancing risk, speed, and value - Intellectual agility and comfort operating in ambiguity within fast-moving or evolving environments - Demonstrated ability to scale impact through sound judgment, prioritization, and operational discipline before expanding headcount - Demonstrated ability to influence senior leaders and external partners, building alignment and trust across cross-functional stakeholders - Excellent verbal and written communication skills, with the ability to engage effectively in executive forums and translate complex concepts for both technical and non-technical audiences - Strong analytical and problem-solving capabilities, with a data-driven approach and attention to detail - High accountability with a bias toward measurable outcomes, continuous improvement, and operational excellence Preferred Skills - Experience in managing sales related products and processes - Experience with Salesforce and API integrations - Demonstrated ownership of measurable business outcomes - Professional certifications in Product Management and/or Agile Practices Benefits - Competitive Base Salary Range of $157,100-$252,000 - Annual Incentive Compensation Eligibility – Up to 15% annually - Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC) - Flexible Spending Account: Set aside pre-tax dollars for qualified expenses - Lifestyle Spending Account: Employer-sponsored benefits for well-being expenses - 100% Company Paid Insurances: Basic short-term and long-term disability insurance, and vision insurance - Voluntary Insurance: Supplemental life insurance and enhanced disability coverage available - Paid Maternity and Parental Leave: Company-paid leave beyond state-mandated policies - Commuter Benefits: Pre-tax benefits on parking and commuter expenses - LifeBalance Program: Discounts on outdoor activities, health, and fitness - Plum Benefits Discount Program: Access to exclusive discounts on travel and more - Tuition Reimbursement: Up to $5,000 annually for further education - Travel Reimbursement: For all work-related travel - Paid Time Off and Sick Time - Retirement Benefits: 401K plan with a 25% match on contributions, up to 6% of annual salary

• Understand sales processes and metrics required to evaluate individual performance, technology efficiency, and process gaps. • Create, organize, and maintain reusable and robust reports in Salesforce, Tableau, Alteryx, and Excel that track various KPIs as well as business performance, efficiency, and productivity gaps. • Conduct root cause analyses to understand impacts of different variables on KPIs and translate those insights into actionable information about impacts to the business. • Create presentations, spreadsheets, reports, and other documents as needed. • Provide assistance to the Sales department by independently developing insights and recommendations, translating complex data into actionable business decisions, and owning recurring reporting and dashboard deliverables. • Tell compelling stories with data to drive the adoption of analytical insights. • Ensure that deliverables are accurate, available, useful, and easy to use. • Continuously learn new skills and reporting tools to ensure the highest quality reporting and insights. • Other tasks and duties as required by management.