Perfect Venue

• Define and implement our infrastructure architecture from scratch • Rebuild our CI/CD pipeline to better scale with a growing team • Own all infrastructure-as-code and environment provisioning • Design our observability strategy (metrics, logs, traces, alerting) • Establish best practices for reliability, scaling, and incident response • Own security fundamentals (secrets, access control, production hardening) • Partner with application engineers to create a fast, reliable developer experience • Make foundational decisions on cloud, tooling, and architecture • Contribute as an application developer when needed

• Respond to customer inquiries via chat, email, and video calls • Troubleshoot issues and provide timely, thoughtful solutions • Escalate product bugs or complex issues to the appropriate internal teams • Maintain high customer satisfaction and response time standards • Lead new customer onboarding and implementation • Conduct product training sessions for venue teams • Ensure successful setup of accounts, workflows, and integrations • Guide customers to early wins and product adoption • Build strong, long term relationships with customers • Proactively check in to drive engagement and retention • Identify expansion opportunities and coordinate with Sales when appropriate • Gather product feedback and share insights with the Product team