• Own and evolve the AWS infrastructure underpinning NetBox Cloud: EKS clusters, VPC design, IAM, RDS, and supporting services. • Lead infrastructure projects from design through delivery, scoping work into clear milestones and distributing tasks across the team. • Work with Product teams to deliver successful customer launches reliably and at scale. • Drive improvements to deployment automation and CI/CD pipelines (GitHub Actions), with a focus on reliability, speed, and developer self-service. • Identify and address technical debt before it becomes a reliability or security risk. • Set and own SLOs for the systems you're responsible for; reduce toil through automation. • Contribute to SOC 2 compliance, security controls, and IAM governance. • Participate in the on call rotation for the platform • Mentor engineers through code review, pairing, and design discussions. • Participate in on-call rotation and lead incident response end to end, including postmortems.

• Architect Reliability Paved Paths: Build frameworks and self-service tooling that let teams own the reliability of their services in a 'You Build It, You Run It' culture. • Lead AI-Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention. • Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards. • Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements. • Advance Observability: Deliver end-to-end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively. • Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

• Implement and deploy complex robotic order fulfillment solutions at customer sites, including the installation and integration of robotic hardware, software, and supporting server infrastructure. • Create and configure SLAM-based maps of warehouse fulfillment centers using AutoCAD or similar CAD software, ensuring accurate representation of the operational environment. • Manage onsite customer relationships, coordinating effectively with both internal teams and external stakeholders to ensure alignment and project success. • Assist with infrastructure setup, robot and software configuration, and provide support during the initial system deployment phase. • Provide on-site customer support following system installation to ensure smooth operation and address any initial issues or adjustments. • Perform other duties as required.

• Designing, building, and maintaining cloud infrastructure, CI/CD pipelines, and deployment automation • Migrating applications from on-prem to GCP • Monitoring web applications and automating daily tasks • Maintaining the production environment • Collaborating closely with development teams, system administrators, and other stakeholders to ensure highly available, secure, and efficient systems