• Help customers understand the value of Cribl during the sales process • Demo the product and answer customer questions during initial sales calls • Support customers during proof of concept sessions • Document interesting use cases in blog posts and contribute to our ecosystem developing packs and content • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

• Responsible for designing, describing, and managing SAP solution design of SAP modules (e.g., PP, QM, MM) to support end-to-end Plan to Deliver processes, including production planning, shop floor execution, quality management, and material management. • Facilitate integration between SAP and boundary applications (LIMS, WMS, MES, QMS) to ensure data consistency, process alignment, and real-time visibility across manufacturing, quality operations, and warehouse processes. • Collaborate with cross-functional teams and business stakeholders to map and optimize business processes, ensuring compliance with GxP standards and regulatory requirements (e.g., FDA, EMA) and upholding “fit to standard” design principles in alignment with organizational goals. • Develop and maintain functional specifications, process flows, integration plans and system configurations to ensure PTD processes scalability, reliability, and performance. • Review configurations and deployments to maintain quality standards. • Create clear, concise decision rationale documents balancing innovation with practicality, considering factors like cost, support, and compatibility with global end to end designs. • Effectively communicate complex technical concepts to non-technical stakeholders and multifaceted business processes to technical stakeholders. • Support both in-house and contract manufacturing operations by configuring SAP solutions to manage production schedules, capacity planning, and material traceability. • Ensure SAP configurations align with manufacturing workflows, including batch management, shop floor control, and contract manufacturing processes. • Oversee the implementation of SAP Quality Management (QM) module to support quality control and assurance processes in a GxP environment. • Enable integration with QMS for non-conformance management, CAPA (Corrective and Preventive Actions), and audit trails. • Ensure traceability and compliance for quality-related data across SAP, LIMS, and QMS systems. • Act as the primary liaison between business units (Manufacturing, Quality, Supply Chain) and IT teams to translate business requirements into technical specifications. • Facilitate workshops, Cross functional Collaboration, requirement-gathering sessions, and solution design reviews to align stakeholders on process improvements and system capabilities. • Guide cross-functional teams (e.g., SAP technical consultants, integration specialists, and business users) to deliver PTD solutions. • Drive end-to-end project execution, including requirements analysis, solution design, testing, training, and go-live support for SAP and integrated subsystems. • Develop and maintain project documentation, including business process flows, functional specifications, and test scripts. • Identify opportunities for process optimization and system enhancements to improve operational efficiency and compliance. • Stay updated on SAP advancements, industry best practices, and GxP regulations to recommend innovative solutions. • Act as strategic connector between business goals and technical execution to identify and recommend PTD solution improvements through post-implementation monitoring.

• Be the technical partner to Sales on complex deals • Lead technical implementations for high-value customers • Design and build solutions across the Slite + Super stack • Troubleshoot and resolve technical issues directly with customers

• Lead the end-to-end design and implementation of integration solutions, ensuring all integrations are routed via the Customer Integration Hub and comply with enterprise architecture and GDS standards • Embed GDS Service Standard principles throughout the integration lifecycle, including user-centred design, accessibility, security, and continuous improvement • Collaborate with business analysts, technical BAs, and delivery teams to capture integration requirements and translate them into detailed interface specifications and solution designs • Oversee integration of key platforms, including Customer ERP, ServiceNow, Amazon Connect, SOC/SIEM, and Enterprise Data Platform, ensuring secure, reliable, and scalable data flows • Facilitate and lead solution integration workshops with internal and external stakeholders to confirm requirements, design adherence, and technical feasibility • Produce and maintain integration artefacts, including Integration Catalogues, High-Level and Detailed Solution Designs, Data Flow Diagrams, and evidence of GDS alignment • Ensure integration solutions support real-time monitoring, alerting, and incident management (e.g., via ServiceNow and Power BI dashboards), in line with GDS requirements for operational monitoring and incident response • Work with security teams to ensure all integrations meet protective monitoring and incident notification requirements, following GDS security and privacy standards • Support test assurance activities, including integration testing, defect triage, and resolution, ensuring quality is built in from the discovery phase as per GDS guidance • Provide technical leadership and guidance to project teams throughout the implementation lifecycle and support knowledge transfer to BAU teams • Prepare for and support GDS service assessments, maintaining evidence of compliance with all relevant GDS standards and principles