• Assists the Project Manager in the planning, coordination, and execution of both large and small projects. • Works effectively and efficiently within prescribed budgets, and monitors performance on a weekly basis. • Develops and negotiates scopes, fees, and schedules with sub-consultants under the guidance of the Project Manager. • Responsible for developing technical solutions to more complex projects by applying engineering knowledge and skills to produce quality work. Assists in the development and execution of all aspects of the project scope of work. • Assists the Project Manager in complying with assigned project schedules and budget on more complex projects by actively reporting on project progress and identifying additional work outside the contractual scope. • Works closely with Project Managers to gain project management experience. Responsible for financial performance on tasks or projects under their control. • Serves as the Technical Lead in respective discipline for more complex projects, being responsible for the technical coordination among other design disciplines and subcontractors or subconsultants. • Supervises and trains less experienced staff by providing daily guidance and checking their work and progress. Provides input for completion of annual reviews. • Develops technical approach, schedules, and fee estimates for proposals on large-scale or more complex projects to produce an effective and quality proposal. • Maintains quality control within the discipline by reviewing designs, checking calculations, assumptions, and the basis of design on more complex projects. • Assists in the coordination and attends client meetings, including public hearings. Prepares and performs oral presentations for clients regarding project deliverables. • Assists Project Manager by leading construction administration tasks such as construction progress meetings; submittal reviews; preparation of meeting agendas and minutes; review of daily and weekly construction reports; preparation of payment applications, RFIs, and change orders; coordination with Resident Project Representatives; completing project closeout; and tracking construction schedules. Provides updates to the Project Manager. • Demonstrates awareness of corporate priorities regarding quality of work, client satisfaction, and project profitability. • Understands and is aware of contract terms and conditions, professional liability matters, and advises the Project Manager of any concerns. • Participates in approved external associations and professional conferences and presents or authors technical papers. • Identifies areas of potential claims, by preparing documentation and reporting to Project Manager. • May manage a direct report, including responsibility for workload management, time and expense approval and career path development.

• Perform static and dynamic analysis of mobile OS and mobile applications to uncover forensically valuable artifacts. • Use and customize instrumentation, debuggers, and automation tools to accelerate research and product development. • Translate research findings into proof-of-concept solutions and evolve them into robust, maintainable product code. • Design and implement performant, maintainable, and testable production code, focusing on iterative delivery to maximize customer impact. • Document findings, create internal demos, and mentor teammates through knowledge sharing and technical leadership. • Collaborate with research, product, and customer teams to ship capabilities that matter. • Analyze requirements, break down tasks, estimate efforts, and adapt to evolving business and customer needs. • Support peers through pair programming, code reviews, and mentoring, fostering a collaborative and innovative engineering environment. • Take ownership and accountability for projects, driving them to completion.

Role Description The Lead Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around Nice CXone products, the contact centre industry, and other contact centre ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. - Responsible for both technical and business tasks including managing customer expectations and satisfaction. - Configuring Nice CXone products based on best practices and customer requirements. - Coordinating inter-departmental activities within Nice CXone. - Tracking time and status within Nice CXone systems. - Engaging in consultative performance in all areas related to Nice CXone solutions provisioning, implementation, and deployment of technical and business solutions to clients. - Customer base consists of public and private sector agencies and businesses employing diverse information management and contact centre environments. Qualifications - Senior-level technical configuration and programming as required. - Process, data, and object modelling in various application and database environments. - Database design, development, and enhancement. - Technical architecture leadership, analysis, design, development, and enhancement. - Maintain senior-level expertise and currency in industry-leading contact centre technologies. Requirements - Serve in a project manager capacity managing end-to-end system life cycle development of small to large-scale projects. - Develop costing proposals for projects, perform risk analysis, and manage change control. - Provide business analysis, business area assessment, user needs analysis, and business systems design for major projects. - Present a professional image in conduct, attitude, and attire. - Assist with the development of client information management standards and evaluation of technology trends. - Contribute to business area assessment, user needs analysis, and business systems design. - Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team. - Supervise and mentor all intermediate and junior level Nice CXone staff working on other projects under your area of responsibility. - Always follow the company Code of Ethics and Nice CXone policies and procedures. - Communicate in an effective and professional way with customers in and outside of Nice CXone. Benefits - Billable and customer-facing role with significant financial impact on Nice CXone. - Ensure hours are accurately tracked and recorded on customer master account. - Timely and accurate deployments to begin recognizing revenue for new customers. - Ability to satisfy customers impacts loyalty and increased business. - Critical to minimize Nice CXone's exposure to liability. - Adjustments made to customer's account completed in accordance with the Company's Adjustment Policy. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. - Known as an innovation powerhouse that excels in AI, cloud, and digital. - Consistently recognized as the market leader in its domains. - Over 8,500 employees across 30+ countries. - Proud to be an equal opportunity employer.

• Provide technical expertise and consultancy at customer sites to commission, troubleshoot, engineer, operate, configure and optimize CCC products and systems at customer sites. • Advise CCC customers in specific, appropriate product usage. • Using independent judgement, knowledge, and expertise to perform Pre-commissioning activities including system checkout, instrumentation calibration, loop checks, and communication testing. • Test and perform tuning including machinery testing, control loop tuning and troubleshooting within the larger customer process. • Read P&ID’s, Instrument loop diagrams, wiring diagrams and panel layout drawings. • Apply advanced mathematical concepts and operations to effectively complete specific projects and tasks. • Perform thermodynamic calculations and analysis of machine performance. • Provide remote technical support, systems engineering support and troubleshooting • Transfer technology knowledge to Customer operating and engineering staff through training sessions. • Collaborate with departments cross functionally to support the entire Lifecycle of our products and customer experience • Complete required administrative tasks (expenses, reports, etc.) and aftermarket support • Respond to change productively and handle other duties as required • Follow all company safety policies and procedures