Role Description The Lead Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around Nice CXone products, the contact centre industry, and other contact centre ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. - Responsible for both technical and business tasks including managing customer expectations and satisfaction. - Configuring Nice CXone products based on best practices and customer requirements. - Coordinating inter-departmental activities within Nice CXone. - Tracking time and status within Nice CXone systems. - Engaging in consultative performance in all areas related to Nice CXone solutions provisioning, implementation, and deployment of technical and business solutions to clients. - Customer base consists of public and private sector agencies and businesses employing diverse information management and contact centre environments. Qualifications - Senior-level technical configuration and programming as required. - Process, data, and object modelling in various application and database environments. - Database design, development, and enhancement. - Technical architecture leadership, analysis, design, development, and enhancement. - Maintain senior-level expertise and currency in industry-leading contact centre technologies. Requirements - Serve in a project manager capacity managing end-to-end system life cycle development of small to large-scale projects. - Develop costing proposals for projects, perform risk analysis, and manage change control. - Provide business analysis, business area assessment, user needs analysis, and business systems design for major projects. - Present a professional image in conduct, attitude, and attire. - Assist with the development of client information management standards and evaluation of technology trends. - Contribute to business area assessment, user needs analysis, and business systems design. - Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team. - Supervise and mentor all intermediate and junior level Nice CXone staff working on other projects under your area of responsibility. - Always follow the company Code of Ethics and Nice CXone policies and procedures. - Communicate in an effective and professional way with customers in and outside of Nice CXone. Benefits - Billable and customer-facing role with significant financial impact on Nice CXone. - Ensure hours are accurately tracked and recorded on customer master account. - Timely and accurate deployments to begin recognizing revenue for new customers. - Ability to satisfy customers impacts loyalty and increased business. - Critical to minimize Nice CXone's exposure to liability. - Adjustments made to customer's account completed in accordance with the Company's Adjustment Policy. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. - Known as an innovation powerhouse that excels in AI, cloud, and digital. - Consistently recognized as the market leader in its domains. - Over 8,500 employees across 30+ countries. - Proud to be an equal opportunity employer.

• Provide technical expertise and consultancy at customer sites to commission, troubleshoot, engineer, operate, configure and optimize CCC products and systems at customer sites. • Advise CCC customers in specific, appropriate product usage. • Using independent judgement, knowledge, and expertise to perform Pre-commissioning activities including system checkout, instrumentation calibration, loop checks, and communication testing. • Test and perform tuning including machinery testing, control loop tuning and troubleshooting within the larger customer process. • Read P&ID’s, Instrument loop diagrams, wiring diagrams and panel layout drawings. • Apply advanced mathematical concepts and operations to effectively complete specific projects and tasks. • Perform thermodynamic calculations and analysis of machine performance. • Provide remote technical support, systems engineering support and troubleshooting • Transfer technology knowledge to Customer operating and engineering staff through training sessions. • Collaborate with departments cross functionally to support the entire Lifecycle of our products and customer experience • Complete required administrative tasks (expenses, reports, etc.) and aftermarket support • Respond to change productively and handle other duties as required • Follow all company safety policies and procedures

• Collaborate with other high level IT professionals, business strategists, specialized technicians, business process experts, vendors, consultants, and/or business partners. • Solves complex problems that have direct and important impact on strategic IT priorities and/or measurable business results. • Credible expert advisor to peers and internal/external business partners; trusted advisor to Leadership. • Creates improved IT materials, tools, work aids, technical standards, and processes. • Coaches less experienced engineers. • Collaborates on operational/tactical business issues with technology support teams and subject matter experts. • Install, maintain, and administer z/OS operating system releases, 3rd party software products, & mainframe hardware. • Troubleshoot IBM mainframe hardware, network, and software issues. • Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices. • Perform engineering research, procurement, deployment, and configuration for new and modified systems. • Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions. • Document standards and procedures for new system components, or modifications to existing components. • Mentor others in the application of technologies, process changes, tools, and standards. • Collaborate on operational/tactical business issues with internal business partner managers and subject matter experts. • Provide information to and effectively interacts with external vendors, suppliers, auditors, and business partners. • Interface with application development/SRE to facilitate adoption of emerging technologies (RESTful APIs, Open Source tooling, and Ansible playbooks). • Provide input and make budgetary recommendations regarding mainframe software and hardware. • Lead others in the definition of project scope, plans, and deliverables. • Perform other duties as assigned.

• Completing environmental reporting requirements for HarbisonWalker International facilities • Preparing and submitting environmental & safety reporting (Title V, air, water, waste) and SPCC and SWPP plans • Providing technical guidance to manufacturing personnel regarding environmental issues • Implementing corporate environmental policies and procedures • Conducting environmental audits of manufacturing facilities • Negotiating environmental compliance issues with regulatory agencies • Evaluating capital projects as related to environmental issues