Vozy

• Liderar 5-8 FDEs distribuidos; apoyarlos en QBRs, sesiones con clientes y presentaciones a stakeholders • Definir estándares de calidad: testing, documentación de flujos, control de versiones y procesos de despliegue • Gestionar escalaciones críticas: latencia de LLMs, errores de transcripción ASR, regresiones en flujos • Implementación hands-on de agentes cuando no hay FDEs: diseño de prompts, orquestación de flujos, tool use • Liderar implementación de Lili Analyze: configuración, calibración y puesta en producción • Resolver problemas complejos: bucles en prompts, errores ASR/STT, degradación conversacional • Respaldar a FDEs como punto de seniority técnico en interacciones con clientes • Identificar oportunidades de expansión: nuevos casos de uso, WhatsApp, Speech Analytics, Lili Analyze • Apoyar renovaciones contractuales con contexto técnico y métricas de rendimiento

• Lead a distributed team of 5–8 Forward Deployed Engineers. • Serve as the technical and strategic escalation point for FDEs. • Facilitate daily stand-ups, weekly planning sessions, and regular 1:1s. • Define quality standards for FDE operations. • Manage critical technical escalations. • Hands-on implementation of new AI agent use cases. • Lead the implementation of Lili Analyze use cases. • Diagnose and resolve complex issues. • Ensure correct integration of APIs, webhooks, and systems. • Coordinate maintenance windows and releases. • Support FDEs in client interactions. • Identify opportunities for expansion. • Support contract renewals. • Define client-specific KPIs. • Translate feedback into actionable requirements. • Collaborate with product and engineering teams. • Coordinate with external vendors. • Maintain up-to-date operational documentation.

• Multi-format Creation: Design high-quality graphic and video content with a clean aesthetic. • Video Editing: Edit and produce short videos, Reels, and dynamic content. • Branding: Make sure every design follows our brand guidelines perfectly. • Digital Layouts: Design simple interfaces, landing pages, and banners focused on conversion. • Photo Retouching: Handle color correction, composition, and image cleaning. • AI-First Generation: Create assets using smart prompt engineering. • Content Adaptation: Resize and adjust designs for different platforms and devices.

• Own the full sales cycle for new enterprise logos. • Meet and exceed quarterly and annual net new ARR targets. • Develop and execute account-based and vertical sales strategies. • Identify and prioritize enterprise accounts aligned with Vozy’s ICP. • Lead complex, consultative sales processes with senior stakeholders. • Collaborate with internal teams to structure competitive proposals. • Maintain accurate pipeline and forecasting in CRM. • Ensure clean handoff to the Expand team post-close. • Provide structured market and customer feedback. • Comply with information security and compliance policies.

• Own a portfolio of existing enterprise accounts. • Drive expansion and renewal revenue. • Lead QBRs and value realization sessions. • Identify growth opportunities aligned with customer goals. • Manage renewals, pricing adjustments, and contract expansions. • Partner closely with internal teams. • Monitor account health and mitigate churn risk. • Maintain accurate expansion and renewal forecasts. • Act as the internal voice of the customer. • Ensure compliance with security and company policies.

• Drive customer success and ROI by defining success metrics, tracking adoption, and ensuring clients achieve measurable business outcomes such as call automation rates, cost savings, and customer satisfaction improvements. • Manage client relationships by conducting regular check-ins, strategic reviews, and ensuring alignment between customer goals and platform capabilities. • Guide Forward Deployed Engineers by directing FDEs on client priorities, success targets, and implementation strategies to ensure technical delivery aligns with business goals. • Monitor account health by tracking usage patterns, identifying churn/downgrade risks, analyzing root causes, and developing mitigation strategies with the FDE team. • Drive expansion and upsell by identifying opportunities to expand voice AI automation across additional call types or departments • Act as customer advocate by representing client needs internally and ensuring product roadmap addresses customer requirements