• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries • Support development and update of the internal and external knowledge base to help scale our help desk support • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket • Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine • Improve and advocate for customer experience by identifying opportunities to enhance our product and service features • Support engineering ticket creation, review and prioritization • Share user feedback to Product function and help them translate the feedback into features that customers find valuable • Regularly participate in the customer support queue to stay up-to-date with the Prompt software and tools, using these insights to enhance training programs.

• Lead business development and client-facing consulting engagements for GE Vernova Consulting Services Power Economics with a focus on hyperscalers, large energy buyers, and data center customers • Drive commercial growth by translating complex power market, pricing, and infrastructure insights into compelling customer value propositions • Build and lead high-performing consulting teams • Own growth strategy and revenue delivery for Consulting Services Power Economics team engagements • Serve as a trusted advisor to senior customer stakeholders • Partner cross-functionally with GE Vernova Consulting Service's other practices to shape offerings aligned to hyperscaler demand • Lead, coach, and develop a team of Consulting Services Power Economics team professionals • Oversee delivery of consulting engagements ensuring high-quality outputs and on-time delivery • Manage team priorities and resourcing to balance client delivery with business development objectives • Evaluate impacts of electricity market structures, regulation, and pricing trends on hyperscaler investment and siting decisions • Guide development and application of power market and economic analyses to inform customer strategy and infrastructure planning • Identify emerging trends across power markets and energy transition to shape forward-looking consulting offerings • Represent GE Vernova Consulting Services at industry forums, customer events, and conferences

• Lead all contract performance–related activities for assigned customers, typically tied to a customer site • Manage the transfer of information and requests, ensure timely resolution of issues, keep customers informed of progress, and represent GE in business and contractual discussions • Ensure adherence to contract service, operations, and performance specifications • Perform proposal, negotiation, and contract administration functions • Provide total program leadership, coordinating GE support functions • Manage the Contract Margin Review process and associated profitability metrics; establish productivity goals by contract or product • Develop and manage program plans related to contract performance • Influence the development of strategy for your area of responsibility • Use a high level of judgment to handle complex tasks or problems across operations, product management, manufacturing, technology, or engineering • Lead a team of multinational direct and indirect reports to achieve customer satisfaction, readiness goals, and business metrics • Champion military T700/CT7 product line requirements in the development and evolution of digital fleet management solutions and service strategies

• Oversee end-to-end incident management operations across the organization. • Act as the primary liaison with project leads to drive timely resolution of major incidents, ensuring compliance with SLA and OLA commitments. • Coordinate cross-functional technical teams to rapidly identify, troubleshoot, and resolve incidents. • Ensure all incidents are properly logged, categorized, prioritized, and tracked within the ITSM tool. • Continuously monitor incident progress and escalate when necessary to restore services as quickly as possible. • Define, standardize, and continuously improve Incident Management processes, including the development of dashboards for end-to-end ticket visibility. • Prepare and deliver incident reports, trend analysis, and operational insights within the defined scope. • Serve as the central incident coordinator, actively driving resolution efforts during major incidents. • Provide timely, accurate, and consistent communications to internal teams, leadership, and customers. • Lead incident bridge calls, war rooms, and crisis management meetings. • Deliver regular incident updates, executive summaries, and post-resolution briefings. • Facilitate and coordinate with Service Level Management (SLM) on Root Cause Analysis (RCA), ensuring outcomes are actionable and measurable. • Track and follow up on corrective and preventive actions to prevent incident recurrence. • Maintain comprehensive lessons learned documentation and drive continuous improvement initiatives. • Partner with SLM to analyze incident trends and performance metrics to identify areas for optimization. • Recommend enhancements to processes, workflows, monitoring tools, and support practices. • Collaborate closely with Problem Management and Change Management teams to ensure holistic service improvement. • Ensure full compliance with ITIL best practices and organizational policies. • Maintain and enhance Incident Management documentation, standards, and procedures. • Conduct periodic audits and reviews to ensure process adherence and quality standards.