ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ Location: Remote, East Coast Hours, Must be US based US Security Clearance: Active DoD Secret or higher ASRC Agile Decision Sciences LLC is currently seeking a qualified candidate with an active Secret clearance to support our U.S. Army Communications-Electronics Command (CECOM) under the SEC SETA Program at Aberdeen Proving Ground, MD. ASRC is seeking a qualified candidate to fill the ServiceNow Lead Software Engineer role in support of the PEO Enterprise ServiceNow Platform Team. The Enterprise ServiceNow Platform Team is responsible for designing, deploying, and managing the Army’s enterprise-wide ServiceNow instance, which delivers IT service management, workflow automation, and digital transformation capabilities across the Army. This position provides senior-level software engineering expertise to develop and sustain scalable ServiceNow applications and integrations that meet mission-critical Army requirements. Responsibilities: - Lead the development of ServiceNow custom applications, scripts, workflows, Service Portal widgets, and automation tools to support enterprise IT service delivery. - Configure and extend ServiceNow modules (including ITSM, ITOM, HRSD, and App Engine Studio). - Provide architectural guidance and ensure solutions are designed for speed, scalability, and compliance with DoD security standards. - Support integration of ServiceNow with Army and DoD systems through APIs, web services, and data exchange. - Collaborate with business analysts, SMEs, and platform users to translate requirements into technical solutions. - Support agile ceremonies and manage delivery across sprints. - Conduct troubleshooting, performance tuning, and debugging of applications and integrations. - Ensure platform upgrades, patches, and new releases are deployed with minimal disruption. - Mentor junior engineers and serve as a technical lead for ServiceNow-related projects. Required Qualifications/Certifications: - Bachelor’s Degree in Computer Science, Electronics Engineering, or related technical discipline. - At least 8 years of software engineering experience within the last 10 years. - Minimum of 3 years developing web applications using JavaScript, CSS, Web Services, and related technologies. - Demonstrated experience building and configuring ServiceNow applications, workflows, and integrations. - Strong knowledge of database concepts and DoD database/code security standards. - Experience with unit and integration testing of ServiceNow applications. - Certification Requirement: Candidates must hold CompTIA Security+, A+, or Network+ (or equivalent DoD-approved IAT certification) to satisfy Information Assurance Technical (IAT) requirements for privileged access within the ServiceNow environment. - Active DOD Secret clearance or higher. Candidates without a minimum of a Secret clearance will not be considered. Preferred Skills/Certifications: - ServiceNow Certified Application Developer (CAD) or Implementation Specialist certification. - Experience with ServiceNow App Engine Studio. - Familiarity with Army IT environment and integration requirements. - Experience with agile development in a large-scale enterprise environment. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

• Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. • Expand these relationships to CDW account managers, regional managers, architects and engineers. • Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results. • Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability. • Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies. • Act as escalation point for issue resolution related to team member performance or client satisfaction. • Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. • Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.

• Own the end-to-end Virtual Agent and AI-assisted support lifecycle for Alteryx IT • Define and maintain the Virtual Agent roadmap aligned to Alteryx’s ITSM, employee experience, and enterprise AI strategy • Identify high-volume, high-friction service opportunities suitable for automation • Translate business demand into scalable, governed AI-enabled solutions • Ensure automation initiatives deliver measurable operational and experience improvements for Alteryx associates • Partner closely with the Alteryx ESM ServiceNow Development team to design, enhance, and implement Virtual Agent capabilities • Collaborate on conversational architecture, workflow automation, integrations, and feature releases • Participate in backlog prioritization, sprint planning, and release validation • Translate operational needs into technical requirements for configuration and development • Ensure enhancements align with Alteryx’s long-term platform standards, scalability goals, and governance framework • Work alongside the ServiceNow Platform Owner and Executive Sponsor to drive adoption and maturity of AI-enabled services • Establish enterprise standards and best practices for conversational design at Alteryx • Design intelligent routing, escalation thresholds, and AI-assisted triage workflows • Improve first-contact resolution and reduce repetitive Tier 1 workload • Ensure virtual agent interactions are intuitive, frictionless, and reflective of the Alteryx employee experience standard • Apply ITIL and business process management principles to modernize service delivery • Lead discovery sessions and requirements definition with Alteryx stakeholders • Coordinate delivery across ServiceNow developers, administrators, and process owners • Monitor feature performance, mitigate risks, and drive timely delivery • Establish structured feedback loops to continuously refine AI logic and conversational performance • Define governance standards for automation controls and human handoff models • Ensure solutions align with Alteryx security, compliance, and risk standards • Perform light configuration within ServiceNow, including creating and maintaining Virtual Agent topics and flows • Manage intents, routing logic, and integrations • Support testing, validation, and troubleshooting • Measure and communicate the business impact of AI-enabled service operations at Alteryx • Link automation initiatives to efficiency gains, cost optimization, and improved associate experience • Drive adoption through clear communication, change enablement, and cross-functional collaboration • Ensure SOPs, training materials, and operational processes reflect AI-enabled service delivery

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a ServiceNow Platform Manager, you will partner with an existing team to ensure the overall health, stability, and strategic evolution of the ServiceNow platform across the enterprise. You will lead platform governance, oversee technical delivery, and partner closely with IT and business stakeholders to ensure ServiceNow enables efficient, scalable, and compliant digital workflows. You will balance platform operations, roadmap planning, and continuous improvement, while guiding teams and vendors to deliver high-quality solutions aligned to organizational priorities. What you will be doing: - Work with the existing team to fully develop the end-to-end ServiceNow platform strategy, including roadmap development, feature adoption, and lifecycle planning. - Drive adoption of ServiceNow capabilities in alignment with organizational priorities. - Ensure the availability, performance, security, and scalability of the ServiceNow platform. - Enforce and mature platform governance policies, development standards, and architectural best practices. - Oversee integrations between ServiceNow and enterprise systems. - Lead and mentor ServiceNow administrators, developers, and analysts. - Partner with IT leadership and business stakeholders to translate business needs into platform capabilities. - Drive process automation and workflow optimization across all modules and work streams. - Ensure data quality, CMDB accuracy, and compliance with security and audit requirements. - Monitor platform metrics and KPIs to support continuous improvement and value realization. Qualifications - Bachelor’s Degree, preferably in Computer Science, Information Technology, or equivalent experience. - 7+ years of experience working with the ServiceNow platform in progressively responsible roles (administration, development, platform ownership, or leadership). - 3+ years of experience in leading or managing an enterprise ServiceNow platform, including governance, roadmap planning, and operational oversight. - Strong understanding of ServiceNow architecture including the CSDM, CMDB, integrations, security model, and upgrade strategy. - Hands-on experience with ITSM and exposure to multiple additional modules within ServiceNow. - Proven ability to establish and enforce platform governance, development standards, and architectural best practices. - Demonstrated success partnering with IT leadership and business stakeholders to translate business needs into scalable platform solutions. - Experience working with vendor management, system integrators, and managed service providers. Requirements - ServiceNow certification such as Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, Certified Technical Architect, etc. - Additional experience with ServiceNow GRC, SPM, ITOM, WSD, or ECPro Modules. - Experience operating ServiceNow in a regulated or audited enterprise environment. - Strong knowledge of CMDB health, data quality, and service mapping. - Familiarity with Agile / DevOps delivery models and ServiceNow CI/CD pipelines. - Experience aligning ServiceNow strategy with enterprise architecture and digital transformation initiatives. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services