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CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
ServiceNow Delivery Manager
Location
United States
Posted
97 days ago
Salary
$121.5K - $170.0K / year
Seniority
Lead
Job Description
ServiceNow Delivery Manager
CDW
• Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. • Expand these relationships to CDW account managers, regional managers, architects and engineers. • Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results. • Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability. • Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies. • Act as escalation point for issue resolution related to team member performance or client satisfaction. • Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. • Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.
Job Requirements
- Bachelor’s degree and 7+ years’ experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support.
- 11+ years’ experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
- 1+ year managerial experience.
- 2+ years’ experience with ServiceNow project implementations.
- Ability to lead teams, gain consensus, and ensure attainment of critical results.
- Ability to identify and creatively resolve client, project and people issues.
- Proven negotiation skills.
- Experience working with vendors and business partners.
- Attain revenue and gross profit growth targets within their region.
- Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
- Accelerate the professional and technical development of coworkers through coaching and training.
- Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
- History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics.
- Acts with diplomacy and tact.
- Demonstrated history of identifying and creatively resolving client, project, and people issues.
- Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk.
- Deals constructively with problems that do not have clear solutions or outcomes.
- Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment.
- Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
- Demonstrated experience applying lessons learned to unique problems.
- History of reskilling new technologies with ability to determine benefits for clients.
Benefits
- Annual bonus target of 25% subject to terms and conditions of plan
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