Genworth Financial

Role Description Genworth’s Information Technology organization is undergoing a multi-year transformation to become business aligned, enterprise minded, and operationally disciplined. The Director, IT Service Management (ITSM) is a strategic leadership role responsible for building and leading an ITIL-aligned ITSM service tower and making ServiceNow a trusted system of record for service execution, controls, and performance. This leader establishes the ITSM operating model, drives consistent adoption across technology towers, and ensures service delivery is measurable, reliable, and audit-ready across the enterprise. What you will be doing: - Enterprise ITSM Operating Model and Governance - Define the ITSM operating model, roles, decision rights, and standard ways of working aligned to ITIL - Run the governance cadence that ensures consistent execution (service reviews, incident/problem reviews, CAB, release governance, KPI reviews) - Establish and enforce service ownership standards including service definitions, SLAs/SLOs, and operational accountability - Drive change management and role-based training so teams execute processes correctly and consistently - Core ITSM Practice Ownership (Build, Run, Improve) - Service Desk and Request Fulfillment: Standardize intake, triage, escalation, request fulfillment, and knowledge/self-service enablement - Monitoring, Event Management, and NOC: Define monitoring standards, alert triage, routing, escalation, and signal quality improvements - Incident and Major Incident Management: Establish predictable incident command, communications, and cross-tower coordination with measurable MTTR improvements - Problem Management: Implement a practical RCA and recurrence reduction model with known error management and corrective action tracking - Change Enablement and Release Management: Mature change governance, CAB execution, release coordination, change compliance, and change risk management - ServiceNow Platform Strategy, Data Governance, and Controls - Own the ServiceNow ITSM platform strategy and roadmap aligned to the operating model - Establish data ownership, standards, validation, monitoring, and lifecycle governance to improve data integrity and auditability - Drive CMDB and configuration management maturity, including CI ownership, relationship integrity, and data quality scorecards - Mature asset management practices, documentation, evidence capture, and automation opportunities - Ensure ITSM controls support compliance expectations (access governance, segregation of duties, change controls, evidence retention) - Service Model, Catalog, and Performance Management - Define and maintain the enterprise service model and hierarchy so services are understandable, measurable, and owned - Operationalize the Service Catalog as the front door for requests and standard fulfillment - Build trusted operational dashboards and metrics tied to outcomes (reliability, responsiveness, change quality, customer experience) - Establish a continual improvement pipeline that prioritizes high-impact fixes and drives measurable results - Capabilities in Scope (Owned or Accountable) - Monitoring and event management, alert triage and escalation routing, incident management and major incident command, problem management and RCA, known error management, change enablement, CAB coordination, release management, ServiceNow platform ownership, CMDB and configuration management, asset management, service catalog management, reporting and analytics, service modeling and service design, ITIL workflow design, observability design, automation and runbook design, knowledge management, continual improvement. Qualifications - 10+ years in IT Service Management, Service Operations, and/or Technology Operations leadership in large enterprise environments (regulated preferred) - Proven experience building and operationalizing ITIL-aligned practices across incident, problem, change, release, request, and service desk functions - Strong ServiceNow ITSM expertise including platform governance, workflow design, reporting, and adoption leadership - Demonstrated success improving CMDB and asset management outcomes, including ownership, data quality, and operational traceability - Ability to drive cross-functional behavior change through standards, training, governance, and enforcement - Strong executive presence and communication skills, with confidence leading governance forums and making tradeoffs explicit - ITIL 4 certification strongly preferred (Foundation minimum) Requirements - This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time. - This role is not eligible for employment visa sponsorship. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Role Description We are seeking a skilled and collaborative Senior Software Engineer (Full Stack) to help build and evolve our customer-facing product platform. In this individual contributor role, you will own end-to-end delivery of features across the front end and back end—designing, implementing, testing, deploying, and operating software that is scalable, resilient, secure, and easy to change. You’ll work closely with product, design, and engineering partners to translate customer needs into high-quality solutions and deliver improvements that elevate the customer experience. Responsibilities - Design and build end-to-end product experiences for the Customer platform across web and mobile, using technologies such as TypeScript, React/Next.js, React Native, Flutter, and GraphQL. - Apply strong engineering fundamentals and best practices to keep systems modular, scalable, resilient, and easy to maintain as the product grows. - Contribute to and uphold coding standards, architectural patterns, testing strategies, and quality metrics to maintain a high bar for engineering excellence. - Drive technical design from problem definition through implementation—writing design docs, participating in design reviews, and performing thorough code reviews to ensure quality and consistency. - Build and improve CI/CD pipelines and developer workflows, incorporating DevSecOps practices (automation, security scanning, and safe release patterns). - Support hosting, deployment, and runtime operations by improving observability, reliability, and performance (monitoring, alerting, incident response, and capacity planning). Deliverables / Results - A modernized, production-ready Customer platform supporting both B2B and B2C use cases. - Well-documented, maintainable codebases aligned with agreed architectural standards. - Consistent, repeatable deployments enabled by standardized CI/CD pipelines. - Improved system performance, reliability, and scalability across web and mobile platforms. - Strong technical foundations that support future feature development and platform expansion. Impact / Value Add - Raise engineering quality by delivering well-designed, well-tested solutions and continuously improving patterns, tooling, and practices. - Reduce long-term technical debt through thoughtful architecture, pragmatic trade-offs, and disciplined execution. - Accelerate delivery by building reliable foundations and reusable components that make feature development faster and safer. - Improve customer and partner experiences through reliable, high-quality applications. Ownership - Own key technical areas of the Customer platform, including architecture, implementation details, and ongoing evolution. - Evaluate technology options and trade-offs, propose approaches, and drive implementation in partnership with the team. - Take accountability for platform quality, performance, and long-term sustainability. - Identify and proactively address technical risks, scalability challenges, and architectural gaps. Collaboration - Partner closely with Product Managers and business stakeholders to translate requirements into robust technical solutions. - Collaborate with engineering peers, mobile and web teams, and shared services to ensure architectural alignment. - Share knowledge through clear documentation, design discussions, and code reviews that reinforce quality and continuous improvement. - Work cross-functionally with security, infrastructure, and operations teams to support platform reliability and compliance. Qualifications - A systems-level mindset with the ability to balance short-term delivery needs against long-term architectural health. - Strong product and business awareness, enabling alignment of technical decisions with customer, partner, and organizational goals. - An ownership-oriented approach that views platform reliability, scalability, and maintainability as shared, long-term responsibilities. - The ability to anticipate technical risks and proactively design solutions before issues surface at scale. Requirements - Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. - 10+ years of professional software development experience, with a significant portion in senior, staff, or principal-level roles. - Proven success delivering large-scale, high-impact platforms in production environments. - Hands-on experience with real-time or near-real-time systems, including video or communication platforms. - Experience building and operating mobile applications with demonstrated adoption and quality outcomes. - Track record of partnering effectively with product, design, and business stakeholders to deliver meaningful results. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Title: Senior Data Science Manager Location: Richmond, Virginia Job Description: At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: - Make it human. We care about the people that make up our customers, colleagues, and communities. - Make it about others. We do what's best for our customers and collaborate to drive progress. - Make it happen. We work with intention toward a common purpose and forge ways forward together. - Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Senior Data Science Manager, LTC Experience POSITION LOCATION Richmond, VA (hybrid) YOUR ROLE We are seeking a highly skilled Data Scientist (P4) to join our collaborative and solution-oriented analytics team. This role is ideal for someone with a strong programming and analytical foundation who is passionate about building and upgrading scalable data solutions and performing hands-on coding to support high impact strategic initiatives. You will play a critical role in developing and enhancing the tools used for generating and monitoring key actuarial assumptions—particularly those used for rate increase strategies. What you will be doing - Lead, develop, and maintain long-term care (LTC) experience study analytics to monitor trends and provide meaningful insights. - Design solutions to enhance analytic capabilities using Python, SQL, and version control to develop robust data transformations, validations, and reporting outputs. - Monitor and troubleshoot existing models, assumptions, and data flows to ensure accuracy and reliability - Leverage Azure and Databricks for data engineering, modeling, and analytics - Partner with stakeholders to understand analytic needs, work with IT to optimize architecture design, and upskill team members with emerging technology tools. - Work closely with business partners to build, update, document and enhance key models driving rate action monitoring and projections What you bring - Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Business, Finance, Engineering, or a related discipline with substantial technical and analytical coursework - 7+ years of experience in analytical roles involving quantitative modeling, data engineering, or enterprise analytics - Strong skills in Python and version control - Analytical mindset with the ability to interpret data and translate insights into actionable solutions - Ability to analyze large data in database applications (SQL, Databricks, Azure) for complex querying and data manipulation - Strong communication skills and collaborating with other teams Nice to have - Advanced degree in Data Science, Computer Science or Software Engineering - Experience with Azure, Databricks, and distributed data/compute environments - Background in data engineering workflows, ETL design, or machine learning pipelines - Experience in insurance, actuarial modeling platforms (AXIS), or assumption modeling Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services ADDITIONAL - At this time, Genworth will not sponsor a new applicant for employment authorization for this position. - No agencies please.

Role Description CareScout is looking for a self-motivated, multitasking, experienced Administrative Assistant. This role will provide high-level support to two executives, ensuring smooth daily operations and facilitating effective communication within the organization. The ideal candidate is organized, proactive, and able to manage multiple priorities with discretion and professionalism. A quick thinker, your flexibility and adaptability are key to constantly changing demands and priorities. You are resourceful and autonomous when taking on new tasks and projects relying on problem-solving skills to make it all work. What You Will Be Doing - Proactively manage communication and information flow to internal and external audiences. - Understand leadership team priorities and accordingly schedule, maintain, and coordinate calendar of on-site and virtual appointments, meetings, and related arrangements. - Ensure complex and frequent travel arrangements, including expense reconciliation for the leadership team are managed timely and accurately. - Independently manage and coordinate multiple assigned projects, activities, dates, resources, and dependencies according to priorities and deadlines; set/reset expectations as appropriate. - Prepare and edit documents, reports, presentations, and meeting agendas as requested. - Monitor deadlines and follow up on action items to ensure timely completion. - Serve as a key liaison between leadership and cross-functional stakeholders, maintaining strict confidentiality and professionalism. - Anticipate executive needs and implement process improvements that enhance efficiency and operational rigor. - Serve as a liaison internally and externally regarding administrative issues; manage relationships with an understanding of audiences and cultivate and maintain solid relationships. - Creatively harness technology to streamline activities and effectively deliver responsibilities. - Format and manage strategic work product preparation, including presentations, using MS Office Suite. - Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences. - Manage other special projects and assignments, as needed. Qualifications - 10+ years’ experience supporting senior leaders at the SVP, VP, or equivalent executive level within a complex organization. - Ability to operate independently in a virtual environment with limited oversight. - Strong organizational acumen and ability to manage competing priorities in a fast-paced, evolving setting. - High technical proficiency with Microsoft Office Suite and virtual collaboration tools (Teams, Zoom). - Demonstrated ability to handle highly sensitive and confidential information with discretion. - Strong and proactive verbal and written communication skills, confidence, and professional presence. - Highest level of integrity - discretion and maintenance of confidentiality required. - Ability to be extremely adaptable and flexible. - Motivated, even-tempered team player possessing strong, creative problem-solving skills. - Extremely high level of attention to detail and follow-up. - Superior organizational, multi-tasking, and prioritization abilities. - Previous scheduling experience required, including making travel arrangements. - Ability to work standard hours of 9:00 AM to 6:00 PM M-F and willingness to occasionally work additional overtime and/or off-hours, possibly on short notice. - Demonstrate a constant passion for fulfilling our mission in a high-touch organization; don’t be afraid to try, dig in, and deliver. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services. Additional Information The base salary pay range for this role starts at a minimum rate of $62,500 up to the maximum of $91,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Role Description As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future. In your role as a Quality Assurance analyst, you will support Genworth’s top strategic priorities. The person selected will work with the LTC Claims Admin application teams, responsible for support and development activities for multiple applications across different technologies, maintaining system health and implementing changes to support the business. We are looking for people with a strong attention to detail and focus on quality. In your role as a QA Test Analyst, you are responsible for the planning, design and execution of system testing. You will conduct test plan/case reviews, execute test cases and evaluate and report test results. The role will involve extensive collaboration with other developers, Business Analysts and QA members on the team as well as with Business Partners and other IT teams. You will gain Genworth product and application knowledge as part of a team that is driving change and innovation within the company. What you will be doing - Support the quality assurance efforts on the Long Term Care claims administration systems, participating in the complete QA cycle, including analysis, planning, execution and reporting. - Review Business Requirement Specifications, Technical Design Documents and perform impact analysis to build test strategy followed by creation of the test plan, identification of test cases and laying out the activities to be performed, to meet the test objectives. - Execute the activities per the test plan, tracking progress and documenting test results and defects. - Liaise with the developers, product owners, business analysts and other stakeholders to monitor and report testing progress. - In case defects are discovered in testing, determine defect impact and severity, and track defect to closure including planning and execution of any retesting needed. - Provide feedback to developers to reduce future defect incidence. - For defects that leak into production, perform RCA and enhance testing efforts to avoid repetition. - Perform administrative duties in conjunction with the departmental requirements (participate and contribute in meetings, agile ceremonies, respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities). - Take ownership of work and collaborate with the team to ensure all planned activities are completed in a timely manner. - Assist other team members as needed and contribute towards activity planning, estimations, and prioritization. - Participate as needed in different types of QA efforts including but not limited to smoke testing, unit testing, functional testing, user acceptance testing, performance testing, regression testing, interface testing etc. - Contribute towards advancing the overall QA organization, by staying up-to-date with new testing tools and strategies, contributing towards test automation, progressing the team towards DevOps adoption, advancing of test standards and procedures, pursuing continuous process improvement etc. Qualifications - 4-year college degree and/or relevant experience as a quality analyst in a complex environment with multiple interfacing applications preferably in the insurance/finance domain. - Excellent analytical skills and a detail-oriented mindset, with ability to understand complex business requirements, comprehend the interdependencies between systems and understand impact of any proposed changes on the various products and system functionalities. - Experience working in a cross-functional team environment and having good problem-solving skills and a results-oriented outlook. - Good communication skills ability to work with various stakeholders, managing concurrent deadlines and multiple priorities. - Experience with a variety of software QA methodologies, tools and processes. - Good knowledge of SQL, Excel and Scripting as well as proficiency in other MS Office tools is needed. - Practical knowledge of LTC insurance products and premiums is ideal. - Agile experience, experience with insurance systems (specifically insurance premium calculations), and experience with testing applications across different technologies including Java and Mainframe are preferred. - Development experience and/or experience as a Business Analyst would be beneficial for the role. - Professional certifications such as Sigma, Agile certifications and other quality related certifications will be a plus. - Experience with setting up automated and/or performance testing and their related tools will be bonus. - Ability to troubleshoot complex issues independently. - Work effectively with developers, BAs, and product owners. - Use of defect tracking tools (e.g., Jira, Azure DevOps); strong root cause analysis. - Understand load/stress testing concepts; execute scripts if required. - Ability to create detailed test plans, cases, and scripts for complex systems. Benefits - Competitive Compensation & Total Rewards Incentives - Attractive Mediclaim Coverage - Annual Leave of up to 25 days - 12 Sick Leaves - 12 Casual Leaves - Additional leaves for marriage, child-birth, adoption, bereavement - 11 Holidays for all employees - Utility Allowance to cover for Internet and Phone expenses - Employment Assistance Program - Gratuity eligibility - Business Travel Accident Insurance - Active employee engagement activities - Access to LinkedIn Learning in addition to ongoing Genworth Training calendar

Role Description We are seeking a highly skilled and experienced Senior AI/ML Engineer to join our growing data and machine learning organization. In this role, you will design, build, and scale intelligent systems that power our product, operations, and analytics. You will work closely with data engineers, product managers, platform engineers, and business stakeholders to develop production-grade machine learning models and AI-driven solutions on top of our Databricks Lakehouse platform. A successful candidate is both an innovative ML practitioner and a strong hands-on engineer who can take projects from concept to production. You are comfortable navigating ambiguity, working with incomplete data, leading technical discussions, and implementing systems that are robust, observable, and maintainable. You thrive in collaborative environments and enjoy building scalable ML foundations that accelerate development across teams. What You’ll Do - Model Development & Applied Machine Learning - Build, train, evaluate, and deploy machine learning models for prediction, classification, NLP, anomaly detection, and generative AI use cases. - Apply modern ML techniques, experimentation frameworks, and statistical best practices to ensure model accuracy, fairness, and reliability. - Develop LLM-driven applications, prompt engineering strategies, and retrieval-augmented generation (RAG) systems when applicable. - Data Engineering & Feature Development - Design and implement scalable features using Delta Lake, Spark, and Databricks Feature Store. - Partner with data engineering teams to understand data availability, quality, lineage, and ingestion patterns. - Build automated, reproducible pipelines that support training, validation, and model refresh cycles. - MLOps & Productionization - Own end-to-end ML lifecycle using Databricks workflows, MLflow, feature stores, and model registries. - Develop CI/CD and automated model deployment pipelines that ensure performance and reliability. - Implement monitoring for drift, model degradation, data quality, and performance regressions. - AI Systems Architecture - Design modular, scalable ML architectures that integrate with APIs, data warehouses, microservices, and downstream applications. - Evaluate when to apply classical ML, deep learning, or LLM-driven approaches based on business constraints. - Experimentation & Evaluation - Develop A/B tests, offline/online evaluation frameworks, and statistical validation strategies. - Analyze model results with clarity and communicate insights to technical and non-technical partners. - Cross-Functional Collaboration - Work closely with product, engineering, and business teams to identify ML opportunities, refine requirements, and deliver measurable outcomes. - Participate in architecture reviews, technical planning sessions, and roadmap discussions. - Document work in a way that is scalable and easy for future engineers to adopt. - Continuous Learning - Stay up to date on emerging ML frameworks, LLM advancements, Databricks capabilities, and scalable architecture patterns. - Explore new tools, libraries, and platforms that can enhance model performance or development efficiency. Qualifications - 7+ years of experience in machine learning, applied AI, or similar engineering roles. - Strong expertise building ML models with Python, Spark, Databricks, and MLflow. - Deep knowledge of modern ML techniques: supervised/unsupervised models, deep learning, transformers, embeddings, vector stores, and LLM-based systems. - Solid understanding of software engineering principles: version control, testing, CI/CD, observability, and modular architecture. - Experience deploying ML models to production with reliable pipelines and monitoring. - Strong ability to explain technical concepts to non-technical stakeholders. - Experience working in agile product environments. - Proficiency with SQL and working with large-scale distributed datasets. Nice to Have - Experience with Databricks Model Serving, Unity Catalog, Feature Store, and Delta Live Tables. - Experience building LLM-powered applications, RAG systems, fine-tuning, or model distillation. - Familiarity with cloud infrastructure (AWS and Azure), Kubernetes, and container orchestration. - Background in statistics, computer science, machine learning engineering, or related fields. - Strong interest in building foundational ML platforms, tools, and frameworks for internal teams. - Experience with real-time ML systems, streaming data, or event-driven architectures. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Role Description We are seeking a highly skilled and experienced Senior Data Engineer to join our growing data and machine learning organization and help build the pipelines, models, and infrastructure that power our analytics, machine learning, and operational data needs. In this role, you will work closely with analysts, data scientists, ML/AI engineers, and product teams to design and deliver reliable, scalable data workflows on our Databricks Lakehouse platform. A successful candidate has strong engineering fundamentals, deep knowledge of modern data architectures, and experience transforming complex datasets into high-quality, well-modeled information that drives business impact. You’re comfortable owning end-to-end pipelines, improving data quality and reliability, and collaborating across teams. You thrive in environments where you can raise the bar on engineering excellence, build repeatable processes, and mentor others. What You’ll Do - Data Pipeline Engineering: - Design, build, and maintain scalable ETL/ELT pipelines using Spark, Python, SQL, and Databricks. - Implement reliable ingestion frameworks for batch and streaming data sources. - Ensure pipelines meet SLAs, data quality standards, and production-grade reliability. - Lakehouse Modeling & Architecture: - Develop robust data models across raw, curated, and semantic layers using Delta Lake. - Create dimensional models, star schemas, and domain-layer datasets for analytics and ML. - Establish and maintain standards for schema design, metadata, and lineage. - Data Quality & Observability: - Implement data validation, anomaly detection, SLAs, and documentation across pipelines. - Build automated tests, monitoring, and alerting for freshness, completeness, and accuracy. - Partner with platform teams to enhance observability and operational tooling. - Collaboration & Cross-Functional Support: - Work closely with analysts to understand business KPIs and deliver high-quality curated datasets. - Partner with ML engineers and data scientists to build reusable feature pipelines. - Collaborate with data platform engineers to optimize compute, governance, and orchestration. - Performance & Optimization: - Optimize Spark jobs, SQL queries, cluster configurations, and storage patterns for performance and cost. - Improve reliability, reduce technical debt, and simplify complex pipelines. - Security, Compliance & Governance: - Apply best practices for RBAC, data privacy, and PII handling using Unity Catalog. - Ensure adherence to compliance frameworks and documentation standards. - Continuous Learning: - Stay current on modern data engineering patterns, Lakehouse architecture, orchestration, and best practices. - Explore new technologies that improve reliability, scalability, and developer productivity. Qualifications - 7+ years of experience in data engineering or related roles. - Strong expertise with Python, SQL, Spark, and distributed data processing. - Hands-on experience with Databricks, Delta Lake, and Lakehouse architectures. - Deep understanding of ETL/ELT design, data modeling, and data quality practices. - Experience building scalable, production-grade data pipelines. - Experience collaborating with analytics, ML, and product teams. - Strong communication skills with the ability to clarify data requirements and explain technical decisions. Requirements - The base salary pay range for this role starts at a minimum rate of $114,900 up to the maximum of $227,000. - In addition to your base salary, you will also be eligible to participate in an incentive plan based on performance. - The target earning opportunity is 15% of your base compensation. - The final determination on base pay will be based on multiple factors including geographic location, experience, and qualifications. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources - Caregiver and Mental Health Support Services

Role Description The Asset Projection Team is principally responsible for asset projections and scenario generation within Moody’s Axis and Economic Scenario Generators (ESG). In this role, you will work closely with the Asset Projection Leader to deliver targeted support to Life, Annuity, LTC, and Corporate departments. Furthermore, you will implement changes to asset projection and scenario generation processes that enhance both product lines and corporate functions, facilitating progress toward the organization's strategic objectives. The main responsibilities for this position are: - Collaborate with the Asset Projection Leader and lead asset projections and scenario generation for product lines when needed. - Contribute to asset projection and scenario generation efforts to facilitate production activities related to Cash Flow Testing, asset projections, and scenario development, as necessary. - Participate in planning meetings to establish timelines, key deliverables, and resource requirements for asset projection and scenario generation. - Conduct updates and perform ad hoc analyses concerning asset projections and scenario generation, especially for complex or regulatory-driven requests. - Maintain a strong working knowledge of asset projection processes and scenario generation methods, with the ability to implement updates as required. - Keep detailed knowledge of asset projections and scenario generation, including familiarity with the relevant theories and assumptions. - Serve as the subject matter expert for asset projection and scenario generation function, leverage expertise in asset projection modeling, economic scenario generators, AXIS, and insurance products to independently research and recommend solutions, and then implement the appropriate model changes. - Ensure that all model updates are accurate, efficient, and consistent with established frameworks and governance standards. - Stay up to date on industry developments, new AXIS and ESG features, and best practices in asset projection modeling; Communicate updates to the team and Genworth. - Align asset projections and scenario generation approaches with Genworth’s broader strategies for Asset Liability Management and investments. - Collaborate with key stakeholders to maintain transparency regarding project status, timelines, and any issues that arise. - Comply with Genworth’s actuarial and model governance policies and procedures. - Deliver support for product line and corporate initiatives pertaining to asset projection, scenario generation, and ALM projects. Qualifications - BA/BS in Actuarial Science, Mathematics, Statistics, or related field. - 5+ years of actuarial or asset experience overall, including 2+ years specifically in assets. - ASA or FSA certification required. - Proficient in actuarial modeling and asset projections. - Skilled in AXIS Software and Datalink. - Deep understanding of asset projections and features. - Effective team collaborator and player. - Strong written and verbal communication. - Able to manage multiple deadlines and priorities efficiently. - Excellent analytical and problem-solving abilities. Requirements - Nice to have programming experience, especially with Python, Visual Basic, SQL, or MATLAB. - Knowledge of cash flow testing reporting. - Familiarity with life insurance, annuities, and LTC products (LTC preferred). - Model conversion experience. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services. Additional Information At this time, Genworth will not sponsor a new applicant for employment authorization for this position. For the State of New York: The base salary pay range for this role starts at a minimum rate of $115,900 up to the maximum of $220,200. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 20% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

Role Description As the Care Advisor for CareScout Services, you will play a critical role in the execution of CareScout Services strategic initiatives and external-facing activities. This role is focused on creating meaningful, empathetic connections with families looking for care, understanding their unique needs and helping them find the best solutions for their situation. This is an excellent opportunity to work collaboratively as part of a high-impact, mission-critical team while assuming additional responsibilities to expand knowledge and skills. - Meet or exceed targets, KPIs and conversion metrics while maintaining a customer-first approach to all activities - Proactively follow up with leads and prospects, tracking interactions in our CRM system to ensure timely and effective communication - Conduct research and analysis to quantify business opportunities and issues and develop formal recommendations for presentation to management - Use active listening skills to uncover customers’ needs and recommend tailored products or services that best align with their requirements - Match needs with appropriate care options based on the provider’s services, availability and rates, including analysis of provider information to support informed client decision-making - Initiate and respond to inbound and outbound inquiries with genuine empathy, focusing on customers’ pain points and goals - Establish trust by creating personalized, consultative conversations that show understanding, respect and care for the customers’ journey - Address customer questions, concerns or objections in a thoughtful, clear and kind manner to ensure a positive experience, even during challenging conversations - Prepare, quality review and send information on care services, providers and other educational material - Contact home care agencies, assisted living facilities and other care service providers via phone to secure offers for customers - Support pilots and implementation of new product and service offerings, including ownership of ideation, effort and reporting - Collaborate with network management, marketing, sales and product teams to enhance customer service and brand awareness to customers, including managing data to supply insights - Lead and participate in strategic projects to drive process efficiencies, build scale and inspire excellence - Other duties as assigned by the manager that support business needs, changes, and new initiatives Qualifications - BA/BS or equivalent work experience - 5-7 years’ experience in client service, account management or customer relations - Ability to understand customer challenges and creatively present solutions - Experience in aging care, financial services, insurance or healthcare - A strong desire to hit personal and team engagement targets while ensuring customer satisfaction - A positive, solution-oriented mindset with the ability to maintain composure in high pressure situations - High level of organization and self-motivation - Strong interpersonal relations, rapport building, and emotional intelligence; adaptable to change - Experience interpreting data, analyzing trends, and developing action plans based on patterns and trends - Inbound and outbound call environment experience - Comfortable using CRM systems, Microsoft Office Suite and other tools. Familiarity with Microsoft Dynamics is a plus Requirements - The base salary pay range for this role starts at a minimum rate of $50,100 up to the maximum of $92,200. - In addition to your base salary, you will also be eligible to participate in an incentive plan based on performance, with a target earning opportunity of 5% of your base compensation. - The final determination on base pay will be based on multiple factors including geographic location, experience, and qualifications. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources - Caregiver and Mental Health Support Services

Role Description Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Our four values guide our strategy, our decisions, and our interactions: - Make it human. - Make it about others. - Make it happen. - Make it better. The First Call Resolution (FCR) Representative serves as the primary point of contact for our customers and providers during the long-term care assessment process, supporting coordination and communication across all parties, making it one of the most critical roles at CareScout. You will be in a front line, customer interactive position, providing timely and accurate information directly to customers, and processing transactions to meet the customers’ needs. You will be expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. Qualifications - Strong customer service skills with at least 2 years of experience - High school diploma or equivalent - Ability to successfully complete virtual “classroom” training prior to transitioning into job responsibilities - Reliable high-speed internet (minimum 50 Mbps) - A dedicated, distraction-free home office set up - Positive energy, optimistic outlook and a caring, compassionate attitude - Exhibit integrity, accountability, and a collaborative team mindset - Ability to manage multiple tasks and deadlines in a fast-paced environment - Strong critical thinking, problem-solving, conflict resolution, collaboration, adaptability, and ownership skills - Strong written and oral communication, organizational, and time management skills - Proficient with computer applications, including MS Office and workflow management tools Requirements - Provide exceptional customer service through timely, accurate, and courteous responses to customers, family members, caregivers, providers, and internal care partners - Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution - Serve as a flexible, solution-oriented point of contact, resolving customer requests from intake through completion - Address issues proactively and effectively to prevent escalations and recurring customer concerns - Meet or exceed defined performance and quality metrics - Support system updates by participating in user testing and providing feedback - Actively contribute to a positive team environment through effective communication and collaboration - Provide coaching and training to new team members - Perform other duties as assigned that support CareScout’s business needs and evolving initiatives Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long-Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources - Caregiver and Mental Health Support Services