Genworth Financial

Role Description Drive the end-to-end management of enterprise storage platforms, data protection solutions, and recovery capabilities across multi-site datacenter environments while Genworth continues to advance a rapidly developing modernization strategy. This leader ensures data durability, availability, and recoverability while advancing next generation protection strategies with a strong understanding of data lifecycle management, financial stewardship, and team leadership. The role balances strategic planning with hands-on oversight of storage, backup, and recovery operations, aligning data services with business and regulatory needs. What you will be doing - Datacenter Operations: - Oversee multi-site storage and data protection environments to ensure optimal performance, capacity, and availability of enterprise storage platforms and backup services. - Manage the portfolio of storage technologies and backup solutions to meet scalability, resiliency, and retention objectives aligned with enterprise strategy such as NetApp, EMC Isilion, Commvault. - Service Delivery and Reliability: - Develop and enforce operational procedures and best practices for storage systems, backup platforms, and recovery processes through a combination of system administrators and support staff. - Monitor system health, data integrity, and backup success rates. Implement capacity and retention planning to ensure long-term data availability and compliance. - Ensure disaster recovery capabilities, backup processes, and business continuity plans are defined, maintained, and regularly tested across all supported environments. - Develop reporting for consumption on a regular basis. - Enforce strong data protection controls and compliance with internal policies and regulatory requirements across storage and backup environments. - Proactively manage risk through encryption, immutability, access controls, and vulnerability remediation. - Align data protection practices with enterprise governance, audit standards, and regulatory frameworks (SOC, ISO, NIST). - Lead vendor selection, contracts, and relationships for storage infrastructure, backup platforms, and associated managed services. - Partner with site and infrastructure leadership during vendor negotiations and ensure partners meet defined service levels, performance expectations, and cost targets. - Provide oversight of third-party services and contractors supporting storage and data protection capabilities. - Manage budgets for storage and data protection services, including capacity forecasting, cost optimization, and financial reporting. - Drive financial transparency through cost allocation and consumption visibility. Identify opportunities to optimize storage utilization, retention policies, and licensing models to improve return on investment. - Define and evolve the enterprise data protection strategy, including backup modernization, cyber resiliency, ransomware protection, and recovery orchestration. - Partner with senior IT leadership to align storage and data protection capabilities with enterprise modernization roadmaps, ensuring scalable and resilient data services while reducing enterprise risk. - Lead and mentor a distributed team, including subordinate managers and technical professionals. - Establish clear goals, provide coaching, and build a culture focused on operational excellence and continuous improvement. - Ensure cross-training and skill development to strengthen organizational capability and resiliency. - Promote a high-performance culture aligned with organizational values. Ensure operational procedures are kept up to date and well managed. Qualifications - Bachelor’s degree in information technology, Computer Science, or 10+ years in IT Infrastructure roles, with at least 5+ years in management of datacenter operations and managing large scale storage, backup, and recovery environments. - Demonstrated experience supporting multi-site datacenter operations. Requirements - Strong understanding of enterprise storage platforms (NetApp), data protection technologies, backup and recovery methodologies (Immutability, Indelibility, air gap), and disaster recovery practices. - Experience with data lifecycle management, retention strategies, and data durability solutions in high availability environments. - Knowledge of security and compliance requirements related to data protection and recovery services. - Proven experience managing budgets and optimizing infrastructure costs, including storage consumption and licensing. - Strong leadership and team management capabilities with experience leading technical teams in high availability, mission critical environments. - Effective communicator able to translate complex data protection concepts to business stakeholders and influence strategic decisions. - Ability to coordinate across infrastructure domains within a shared responsibility model. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Role Description As a member of the Cloud Center of Excellence (CCoE), you will play a critical role in enabling cloud adoption across the enterprise by serving as the bridge between infrastructure architecture and engineering execution for cloud networking. This role focuses on translating high-level architecture and platform design into clear, implementable network requirements, ensuring that cloud networking solutions are consistent, secure, and aligned with enterprise standards. You will work closely with the Cloud Platform Architect, Network Architect, and Cloud Engineering teams to guide implementation decisions and resolve complex networking challenges. This is not a pure build role. Instead, you will be a highly consulted technical expert responsible for shaping how cloud network designs are applied in practice and ensuring that designs are operationally sound. What you will be doing: - Translate infrastructure and platform architecture into detailed cloud network implementation requirements (VNet/VPC design, subnetting, routing, segmentation, and traffic flow). - Act as a technical bridge between Architecture and Cloud Engineering teams to ensure alignment between design intent and implementation. - Provide guidance (and implementation, as appropriate) on private connectivity patterns including Private Endpoints, Private Link, and VPC endpoints. - Support hybrid connectivity design between cloud and on-prem environments, including routing and DNS considerations. - Lead troubleshooting of complex cloud network issues such as connectivity failures, DNS resolution, latency, and asymmetric routing. - Partner with Service Operations to perform root cause analysis and improve network reliability. - Contribute to and ensure consistency with cloud networking standards, patterns, and implementation guidelines. - Identify opportunities to improve consistency, performance, and supportability of cloud networking solutions. - Aiding developer and business stakeholders in the efficient, cost-effective, and secure use of in-scope tools and solutions. - Supporting existing Infrastructure Automation tools and continuously refining our ecosystem to meet emergent customer needs. Qualifications - A positive, customer-first attitude. - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. - 5–8+ years of experience in network engineering and/or cloud networking roles. - Strong experience with cloud networking (Azure VNets, AWS VPCs), routing, BGP, segmentation, DNS, and TCP/IP. - Experience with hybrid cloud connectivity and private connectivity patterns (Private Link, Private Endpoints, VPC endpoints). - Hands-on troubleshooting experience across cloud and on-prem network environments. - Familiarity with Infrastructure as Code concepts (e.g., Terraform) to guide implementations. - Strong collaboration skills across architecture, engineering, and operations teams. - Ability to translate high-level designs into actionable technical guidance. - Strong analytical and problem-solving skills. - Strong verbal and written communication skills. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services.

Role Description Genworth’s Actuarial Co-Op program is an excellent opportunity for students to explore the actuarial profession while honing the necessary technical and interpersonal skills for the job. Throughout the school year, co-ops work part-time exercising their talents to solve real-world problems because our financial services and products touch real lives—whether we’re providing support for caregivers, enabling independent living, or helping people achieve home ownership. - Work in a fast-paced, innovative, and change-oriented work environment that could ultimately lead to full-time opportunities - Build a strong network of peers and mentors - Attend on-site technical and professional development classes - Participate in sponsored community service events - Utilize advanced Excel techniques and programming - Opportunity to work with large data sets - Gain exposure to actuarial software, including GGY AXIS, MG-ALFA, and PolySystems Qualifications - Pursuing a bachelor's degree in Actuarial Science, Mathematics, Statistics or related field - High aspirations for a career in the actuarial field - Strong mathematical background - Demonstrated proficiency in oral and written communications Requirements - Minimum or better 3.2 GPA on a 4.0 scale - Scheduled or have taken and passed one actuarial exam Benefits - We have a real impact on the lives of the people we serve - We work on challenging and rewarding projects - We give back to the communities where we live Additional Information - Hiring Rate: $22.00-$31.75/hour - This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors, such as exam progression towards the Associate in the Society of Actuaries (ASA) designation. - In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed. - At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

Role Description As a Senior Pega Developer, you will take ownership of the development, maintenance, and optimization of mobile and desktop Pega-based solutions. This role is ideal for a developer with deep Pega expertise and experience supporting intuitive, scalable mobile and web applications. You will contribute to Genworth’s top strategic priorities by supporting critical systems that enable world‑class service to policyholders when they need us most. You will work closely with business partners and IT teams to support and enhance Long-Term Care (LTC) Claims Administration applications and services, delivering high‑quality solutions that meet complex operational needs. What you will be doing - Provide support for Pega applications. - Serve as a Senior Application Developer for the LTC Claims Operations technology team by designing, developing, and supporting scalable workflow applications. - Develop software using PEGA Rules Process Commander (PRPC) for Business Process Management and Business Process Rules initiatives. - Create innovative solutions to address design, architectural, and technical challenges. - Partner with the Lead System Architect to determine solution design and produce required technical documentation. - Perform ongoing refactoring, apply visualization techniques, and contribute to continuous improvement efforts. - Build and maintain strong peer relationships across cross‑functional technology teams and application users. - Collaborate with Business Analysts, Testers, and business users to prioritize development within resource constraints. - Evaluate and adapt emerging technologies and toolsets as appropriate. - Perform peer code reviews and ensure strong adherence to Pega guardrails. Qualifications - BS in Computer Science or equivalent experience. - Pega Certified Senior System Architect (CSSA). - 5 - 7+ years of Pega application development experience. - 4+ years developing BPM applications using Pega PRPC Platform 8 & 24/25. - Strong enforcement of Pega best practices for design and architecture. - Experience with Agile (Scrum). - Experience with SQL Server or Oracle. - Experience with .NET or Java preferred. - Experience in large‑scale enterprise environments. - Experience with Pega Constellation. - Exposure to CI/CD pipelines and DevOps practices. - Experience leading development teams. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Additional Information National Range: $96,700 - $145,000 Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

Role Description The .Net Developer is an essential team member responsible for developing high performing solutions. The .Net Developer should be able to work with other members of the team on best practices around application development. They should be flexible and willing to learn new programming skills and should be able to migrate existing solutions from one development stack to another based on organization roadmap. What you will be doing: - Develop, update, and maintain services across different versions of the .Net Framework inclusive of 4.5/.Net Core 3.1+/.Net 5/6/8. - Employ Test Driven Development (TDD) methodologies to ensure high quality, maintainable code and robust application functionality. - Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver solutions that meet business requirements. - Write clean, scalable, and well-documented code following best practices and coding standards. - Develop unit tests and provides code coverage to accurately test business logic and functionality. - Participates in developing specifications such as user stories and designs. - Solves or recommends solutions for complex issues and problems. - Assist in the development of logical and physical specifications. - Documents designs, issues, solutions considered and implemented. - Collaborates within the Agile framework, fosters a team approach to software development and delivery. - Actively engages improving software delivery through DevOps and other Agile practices. - Stays current in new IT technologies to maintain a high level of subject matter expertise. - Create low-level design documents for enterprise class structure, data model and data classes based on the signed off system requirement. - Responsible for design and development of overall solution including re-usable classes and frameworks, component design, UI design providing scalable and resilient solution that meets functional and non-functional requirements. - Provides solution estimates. - Provides thought-leadership to business and technical project dimensions solving complex business requirements. Qualifications - Bachelor's Degree or equivalent experience. - About 4 to 6 years of total IT experience. - Minimum of 4 years of experience with .NET development. - 3 years of hands-on SQL Skills. - 3 years’ experience in implementing integrations such as REST, SOAP and Error Handling. Requirements - Healthcare experience. - Previous consulting or client services delivery experience. - Experience with cloud platforms (Azure, AWS) and microservices architecture. - Knowledge of DevOps practices and CI/CD pipelines. - Familiarity with agile methodologies (Scrum, Kanban). - Ability to mentor junior developers and contribute to code reviews. - Specialization in functional area (CRM, deployment, etc.) or industry domain expertise. - Experience with software architecture and SOA services implementation. - Experience in process excellence/modelling, workflow, or flow charting. - Experience in Agile environments and methodologies. Benefits - Competitive Compensation & Total Rewards Incentives. - Attractive Mediclaim Coverage. - Annual Leave of up to 25 days. - 12 Sick Leaves. - 12 Casual Leaves. - Additional leaves for marriage, child-birth, adoption, bereavement. - 11 Holidays for all employees. - Utility Allowance to cover for Internet and Phone expenses. - Employment Assistance Program. - Gratuity eligibility. - Business Travel Accident Insurance. - Active employee engagement activities. - Access to LinkedIn Learning in addition to ongoing Genworth Training calendar.

Role Description Are you interested in a career helping people? Do you enjoy working in an environment where you’re able to manage multiple tasks and having your days fly by? What if you could have all that AND help people access high quality, affordable long-term care solutions? CareScout’s mission is to help families navigate long term care. As an expert in the CareScout Quality Network, the CareScout Connection Representative plays a crucial role in facilitating connections between care seekers and the providers that best meet their care needs. - Provide support to customers and their families through each stage of their care journey. - Identify appropriate care service providers and engage with the Provider Network on pricing, availability, and services. - Engage with customers to ignite interest in CareScout service offerings through inbound calls and outbound call campaigns. - Handle inbound and outbound calls, using scripts when necessary. - Determine how best to handle each call through fact finding, active listening, and critical thinking skills. - Review, process, and route transactions including web forms, emails, mailings, and chat. - Document all calls and transaction work clearly and concisely. - Participate in engagement exercises through outbound calls to share exciting product features of CareScout services. - Match customer’s care needs with appropriate care options based on provider capabilities, availability, and rates. - Negotiate preferred pricing with long term care providers as needed. - Prepare, quality review, and send information on care services, providers, and other educational material. - Prevent escalations by tackling issues quickly through proactive conflict resolution. - Support pilots and implementation of new product and service offerings, including research. - Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service. - Other duties as assigned by the manager that support CareScout business needs, changes, and new initiatives. Qualifications - 1-3 years call center experience, including ability to work on multiple monitors. - Experience in Long Term Care, geriatric care, home health, and/or sensitivity to the needs of seniors. - Outstanding conversationalist who is proactive, persuasive, persistent, respectful, assertive, and able to multitask. - Exceptional customer service, active listening, and verbal, written communication skills. - Ability to set priorities and manage time effectively, meeting individual/team qualitative and quantitative targets. - High integrity with a passion for learning about the long-term care industry. - Reliable with the ability to work productively as a team and independently. - Excellent organizational and time management skills. - Proficient with computer applications such as MS Office, email, and other office procedures. - Ability to think critically and solve problems quickly, adaptable to new experiences and consistent change. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources. - Caregiver and Mental Health Support Services. Additional The base salary pay range for this role starts at a minimum rate of $43,200 up to the maximum of $66,400. In addition to your base salary, you will also be eligible to participate in an incentive plan based on performance, with a target earning opportunity of 5% of your base compensation. The final determination on base pay will be based on multiple factors including geographic location, experience, and qualifications to ensure pay equity within the organization. This role is not eligible for employment visa sponsorship.

Role Description At Genworth, our products and our business rely on the strong technical and analytical skills that our Information Technology Development Program helps to cultivate and grow. In this development program, you will work alongside other energetic and talented technologists in our industry-leading company. Beginning Summer 2026, the program runs approximately 24 months and includes four, six-month rotational assignments where participants will explore multiple IT disciplines, coupled with several training opportunities including two IT Bootcamps. Participants will receive on-the-job training and practical experience in advanced information technology and systems. - Developing and strengthening skills in a variety of IT disciplines, including: - Application Development - IT Infrastructure - Security - Automation - Cloud Engineering - Data Science - Data Engineering - Project Management - Learning new methods for solving complex technical and business problems from various perspectives. - Working with highly skilled Genworth employees to develop valuable resources for your career. What you will be doing: - Working in a fast-paced, innovative, and change-oriented work environment. - Assignments will typically focus on core IT processes in: - Application Development - IT Infrastructure - Security - Automation - Programming Languages - Web Development - System Integration - Data Science - Project Management - Building a strong network of peers and mentors. - Attending on-site technical and professional development classes. - Participating in sponsored community service events. Qualifications - Must be graduating by the Spring of 2026 with a Bachelor’s Degree in: - Computer Science - Engineering (Computer, Systems, Electrical) - Computer/Management Information Systems - Mathematics - Minimum grade point average of 3.2 on a 4.0 scale. - Proven, applied technology experience. - Strong analytical ability. - Proven leadership and interpersonal skills. - Strong communication skills. Requirements - Nice to Have: - Relevant intern or co-op experience. - Multiple programming language skills. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services.

Role Description As an Actuary and member of the Model Risk Team, you will assess and manage model risk for Genworth's US Life Insurance, CareScout Insurance, CareScout Services businesses, and Genworth’s Investment and Corporate functions. You will lead independent model validations, partner with model owners and business leaders, and help advance best-in-class model risk management practices across the enterprise. - Lead independent model validations for actuarial, finance, investment, and data science models. - Validate that models are fit for purpose and functioning as expected based on their design, input data, methodology, and output. - Provide effective challenge on model rationale, reliability, stability, robustness, and limitations. - Identify model issues, confirm their resolution, and document validation findings for both technical and non-technical audiences. - Collaborate with model owners, developers, and business leaders to deliver independent, value-added model risk management. - Assess the enterprise’s inherent and residual exposure to model risk based on its business processes and risk management strategies. - Contribute thought leadership and insights on modeling, model risk management, model controls, and model governance. - Improve the efficiency and efficacy of existing model risk management processes. - Share industry knowledge, best practices, and notable validation findings with the Model Risk Team. Qualifications - Bachelor’s Degree in a quantitative discipline. - Fellow of Society of Actuaries (FSA) or Associate of the Society of Actuaries (ASA); FSA preferred. - 7+ years of relevant experience within the Life, Annuity, or LTC insurance industries. - 3+ years of experience developing actuarial models in an actuarial software platform (Moody’s AXIS or MG-ALFA/Integrate preferred). - Proficiency in SQL or programming languages such as Python, R, or SAS. - Familiarity with actuarial valuation, projections, experience study or pricing models. - Interest in adopting and building AI tools to improve how we work. - Ability to document models, processes, and validation findings for technical and non-technical audiences. - Ability to work independently, take ownership of projects, and self-study unfamiliar topics. Requirements - Master’s degree in a quantitative discipline (nice to have). - CERA designation (nice to have). - Familiarity with predictive analytics, statistical techniques, or AI/machine learning models (nice to have). - Experience with using AI tools to improve processes and boost productivity (nice to have). Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services.

Role Description The Associate Care & Wellness Program Enrollment Specialist will be part of a team that delivers a long-term care insurance program designed to help policyholders live healthier longer and provide education to those who support them. You will be responsible for providing person-centered, strengths & evidence-based, short-term care management services to long-term care insurance policyholders who are interested in aging at place at home. What you will be doing: - Responding to inbound calls and inquiries about the program. - Researching any prior claim activity and questions or spousal claim activity. - Making outbound calls to policyholders and family members to educate about the program and influence them to participate. - Using standardized tools to comprehensively assess the policyholder and/or family member. - Reviewing program recommendations with the policyholder and/or family member and influencing them to take actions. - Setting up next program steps for the policyholder and/or family member with a colleague on your team based on their needs. - Reviewing the policyholder’s claim intake call and any prior claim information to best understand their current situation. - Using clinical judgment to discern if they are appropriate candidates for intervention or if they need additional care. - Comprehensively assessing and addressing the insured’s biological, psychological, environmental, and social needs. - Utilizing exceptionally strong phone skills (e.g. empathetic tone, patience, warm voice) and using active listening and motivational interviewing skills during the assessment. - Synthesizing assessment results to make recommendations on appropriate interventions within a program. - Building a warm and professional rapport with the insured’s care team (family) and integrating them into the assessment when appropriate. - Providing fundamental education on aging resources, medication management, and daily living aids. - Conducting internet research for resources for the insured and advocating for them. - Providing education on common medical conditions using understandable terms for both older adults and their families. - Coaching caregivers on how to best support the insured. - Solving routine standard problems for policyholders and their families using a network of internal resources. - Working independently and in an interdisciplinary team environment, managing and prioritizing a work queue and multiple job responsibilities. - Providing feedback on process improvement opportunities and coaching peers as appropriate. Qualifications - Passion for working with older adults and their family members. - 2-5 years of professional experience with older adults and their families (home care, home health, hospice, hospital, nursing home, area agency on aging, or community placements). - College degree or certification/license in a field related to care management or equivalent work experience. - Experience with recruiting, selling, or program enrollment geared towards seniors. - Experience with performing assessments for older adults and caregivers. - Superior written and verbal communication and customer service skills. - Ability to meet weekly productivity standards and maintain a high level of quality. - Able to effectively motivate individuals with post-operative musculoskeletal, neurological and general acute problems. - Demonstrated experience in making sound business decisions using risk management and quality protocols. - Work effectively in a team environment and independently. - Professional and personal effectiveness in establishing relationships with a variety of internal and external customers. - Desire to learn how to interpret Long Term Care Insurance contracts and benefits. - Understanding of single and cumulative medical conditions, including their effect on physical/cognitive function. - Good working knowledge of systems applications (e.g. WORD, EXCEL, PowerPoint, etc.). Requirements - Certification or license in a field related to care management (child and family studies, counseling, gerontology, human services, public health, sociology, marriage and family therapy, recreational therapy, respiratory therapy, mental health, nursing, occupational therapy, physical therapy, speech and language therapy, psychology, rehabilitation or social work). - Strong knowledge of care, treatment, community programs, equipment and devices used to assist individuals with functional & cognitive impairments. - Strong knowledge of senior/geriatric/home health care, continuum of care, long-term care insurance and/or the Medicare program. - Personal or professional experience with caregiving. - Prior experience working in a corporate environment. - Experience with using a CRM. - Telephonic case management experience. Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources - Caregiver and Mental Health Support Services

Role Description As an Operations team member, you’ll play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the future. The Licensing Representative role is responsible for handling inbound calls, emails, and transactions as a frontline contact. They must provide an excellent customer experience that is professional, accurate, and compliant with all necessary guidelines. They are required to document all calls, emails, and transactions clearly and concisely, and complete all required follow-up work. Qualifications - High school diploma or equivalent - 1+ years of experience in a customer service, operations, or administrative support role, ideally in a fast-paced or regulated environment - Strong verbal and written communication skills, with the ability to professionally handle customer conversations, explain information clearly, and document interactions accurately - Demonstrated ability to manage multiple tasks simultaneously, problem-solve effectively, and maintain a high level of attention to detail in a high-volume work environment - Comfort working with computers and technology, including basic proficiency with office applications and the ability to navigate multiple systems efficiently - Ability to follow established policies, procedures, and compliance requirements while ensuring accuracy and quality in all work - Strong time-management and organizational skills, with the ability to work independently, prioritize work, and complete required follow-up tasks - Ability to work collaboratively in a team environment while also managing autonomous work throughout the day Requirements - Serve as a frontline point of contact for internal and external customers by professionally handling inbound phone calls, emails, and service requests related to producer licensing and appointments - Accurately process producer onboarding, commission payments, and agent maintenance activities in accordance with federal, state, and company guidelines, ensuring contracting, hierarchy, commissions, and related records are completed correctly based on customer requests - Deliver a high-quality customer experience by providing clear, accurate, and compliant information while resolving inquiries efficiently and with attention to detail - Maintain thorough, clear, and concise documentation of all calls, emails, and transactions within multiple systems, including completing all required follow-up actions to resolution - Research and resolve issues by navigating multiple systems and tools, determining the most appropriate resolution, and following items through completion or escalating as needed - Remain current on changes to products, licensing requirements, processes, and operational procedures to ensure ongoing compliance with federal and state regulations - Apply working knowledge of policies, procedures, and best practices within the operational area to support consistent and accurate processing - Communicate effectively and professionally with customers, teammates, leaders, and business partners while adhering to call and email quality standards - Meet or exceed departmental performance expectations related to call handling, email response times, transaction accuracy, and service level agreements - Identify patterns, trends, or potential issues impacting customers or processes and proactively escalate insights to leadership - Assist with more complex agent or firm complaint research as needed to support timely and accurate resolution - Perform additional duties as assigned based on business, department, or operational needs Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services Company Description At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. - Make it human: We care about the people that make up our customers, colleagues, and communities. - Make it about others: We do what’s best for our customers and collaborate to drive progress. - Make it happen: We work with intention toward a common purpose and forge ways forward together. - Make it better: We create fulfilling purpose-driven careers by learning from the world and each other.