ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with various customers of diverse industries and sizes. TACs drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. TACs exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. TACs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Technical Account Consultants, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.  Role and responsibilities  - Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes - Build effective curated customer experiences with the ZeroFox platform and larger operating environment - Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs - Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration - Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment  - Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations - Deliver web-based training to user groups to support organizational adoption  - Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes  - Serve as a frontline technical resource for “best practice” and informal customer questions  - Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues  - Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers - Maintain current functional and technical knowledge of ZeroFox service options - Help to document best practices in developing and using ZeroFox solutions - Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Role Description The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. The specialist will be involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Their purpose is to align with key clinics and hospitals with all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. Anticipated travel within assigned territory as required (up to 80%). Typically works standard business hours, Monday through Friday. New hire initial trainings will be held in Union City, CA; Malvern, PA; & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel. Responsibilities: · Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. · Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. · Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. · Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. · Provides post sale product installation and validation, applications and operations training. · Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. · Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. · Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. · Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. · Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. · Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. · Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: · Computer skills (i.e. Microsoft Office, Excel, Adobe) · At least one year of experience working in a clinical setting. · Basic knowledge of animal disease states preferred. · Knowledge of diagnostic products, instrumentation, and clinic processes · Candidate must possess an analytical mindset and demonstrable critical thinking skills · Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. · This position requires travel to multiple locations within the US and Canada. · Typically works standard business hours, Monday through Friday. Qualifications (Training, Education, & Prior Experience): · Position requires an Associate degree with a bachelor’s degree preferred or equivalent experience. · A degree from a Veterinary Technology Program preferred · Credentialed Veterinary Technician preferred The US base salary range for this full-time position is $69,000 – $100,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role as an Engagement Manager, you'll be the linchpin that connects our customers with our SaaS platform, ensuring they get off to a successful start and continue to find value in our services. You'll immerse yourself in our clients' worlds to tailor their onboarding and support their ongoing experience, facilitating a collaborative environment with our internal teams to meet customer needs effectively. Your insights will be vital in refining our product and fostering enduring client relationships that stimulate the company's growth. Responsibilities - Own and drive the full project lifecycle for SaaS solution launches, from kickoff through Go-Live and post-launch review, ensuring all milestones are met on time and within scope. - Develop detailed project plans, timelines, and responsibility matrices; track progress and proactively address deviations or obstacles. - Lead project meetings, assign action items, follow up rigorously, and hold all contributors—including dealers—accountable for their deliverables and active participation throughout the project. - Act as the primary point of contact for dealer partners, guiding them through technical and operational requirements to ensure full engagement at every phase. - Establish clear communication channels with the dealer, provide regular updates, and promptly escalate and resolve issues or bottlenecks that may impact project outcomes. - Set expectations for dealer involvement, monitor engagement levels, and intervene as necessary to maintain accountability and project momentum. - Maintain meticulous, up-to-date project documentation, including requirements, agreements, meeting minutes, action items, and status reports. - Ensure all decisions, changes, and progress are thoroughly documented to provide full project transparency and auditability. - Apply strong project management methodologies (e.g., Agile, Waterfall, or hybrid based on project needs) to ensure disciplined execution and risk mitigation. - Identify, assess, and manage risks and dependencies proactively, implementing contingency plans as appropriate. - Deliver regular, concise progress and risk reports to leadership and stakeholders, highlighting achievements, challenges, and next steps. Qualifications - Bachelor's degree in Business Administration, Management, or related field - Master's degree in Business Management or related field preferred - 3+ years in client services or account management - 2+ years in SaaS platform onboarding - 5+ years in a customer-facing role - Expertise in SaaS platform configuration and customization - Experience with customer relationship management (CRM) systems - Knowledge of data analytics and reporting tools - Familiarity with issue tracking and resolution software - Competence in workflow automation tools - Skill in facilitating virtual meetings using web conferencing platforms - Understanding of user onboarding tools and best practices - Aptitude for managing and interpreting customer feedback systems - Proven track record of successful client onboarding and engagement - History of maintaining high client satisfaction ratings - Experience in leading cross-functional project teams to meet client objectives - Previous accomplishments in streamlining onboarding processes for improved efficiency Requirements - Willingness to travel approximately up to 50% of the time, which may include overnight stays and various modes of transportation. - This is a remote position and could have travel throughout the United States and or Canada, or other locations. - Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation. Benefits - Competitive compensation and generous stock options - 100% employer-paid top-of-the-line medical, dental and vision coverage - Great benefits including unlimited PTO, parental leave and free snacks and beverages - The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper - Work on the latest and coolest technologies – everything is home-grown and built ground-up - A dynamic work environment with a strong sense of community and collaboration - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy - Exciting opportunities for career growth and development

Role Description As an IT Escalation Engineer, you will provide escalation support for the following teams: - Support Desk - Client Account Management team - Cloud / Datacenter team - Proactive team - Projects when needed The overall purpose of this position is to help provide technical leadership to these teams in support of our clients. Additionally, this position will be responsible for: - Mentoring other team members - Identifying people, process, and technology gaps in our service teams Qualifications - Bachelor’s Degree in Information Technology, Science, Engineering or related - Minimum of 5 years in a Help Desk Escalation role and in an MSP environment - CompTIA A+, CompTIA Security+, CompTIA Network+, or CCNA certifications - Basic understanding of Citrix and VMWare Horizon - Intermediate understanding of layer 2 & 3 switches - Advanced firewalls using common platforms like Watchguard, Sophos, Cisco, etc. - Advanced understanding of Windows networking including: - Domains and trusts - Group Policies - Permissions - UAC - DNS - DHCP - General administration tasks and troubleshooting - Ability to communicate technical information, both verbal and written, to a wide range of users - Ability to multi-task and adapt while maintaining a clear focus on priorities - Strong client service focus and orientation - Excellent interpersonal communication skills that span both business and technical audiences - Strong organization and attention to detail skills Requirements - Encourage problem solving/documentation/SOP compliance by all support team members - Maintain and meet applicable regulatory requirements - Responsible for special projects as assigned - Performs other duties as assigned Benefits - Opportunity to join a team committed to fostering strong relationships - High accountability and collaborative teamwork