This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role as an Engagement Manager, you'll be the linchpin that connects our customers with our SaaS platform, ensuring they get off to a successful start and continue to find value in our services. You'll immerse yourself in our clients' worlds to tailor their onboarding and support their ongoing experience, facilitating a collaborative environment with our internal teams to meet customer needs effectively. Your insights will be vital in refining our product and fostering enduring client relationships that stimulate the company's growth. Responsibilities - Own and drive the full project lifecycle for SaaS solution launches, from kickoff through Go-Live and post-launch review, ensuring all milestones are met on time and within scope. - Develop detailed project plans, timelines, and responsibility matrices; track progress and proactively address deviations or obstacles. - Lead project meetings, assign action items, follow up rigorously, and hold all contributors—including dealers—accountable for their deliverables and active participation throughout the project. - Act as the primary point of contact for dealer partners, guiding them through technical and operational requirements to ensure full engagement at every phase. - Establish clear communication channels with the dealer, provide regular updates, and promptly escalate and resolve issues or bottlenecks that may impact project outcomes. - Set expectations for dealer involvement, monitor engagement levels, and intervene as necessary to maintain accountability and project momentum. - Maintain meticulous, up-to-date project documentation, including requirements, agreements, meeting minutes, action items, and status reports. - Ensure all decisions, changes, and progress are thoroughly documented to provide full project transparency and auditability. - Apply strong project management methodologies (e.g., Agile, Waterfall, or hybrid based on project needs) to ensure disciplined execution and risk mitigation. - Identify, assess, and manage risks and dependencies proactively, implementing contingency plans as appropriate. - Deliver regular, concise progress and risk reports to leadership and stakeholders, highlighting achievements, challenges, and next steps. Qualifications - Bachelor's degree in Business Administration, Management, or related field - Master's degree in Business Management or related field preferred - 3+ years in client services or account management - 2+ years in SaaS platform onboarding - 5+ years in a customer-facing role - Expertise in SaaS platform configuration and customization - Experience with customer relationship management (CRM) systems - Knowledge of data analytics and reporting tools - Familiarity with issue tracking and resolution software - Competence in workflow automation tools - Skill in facilitating virtual meetings using web conferencing platforms - Understanding of user onboarding tools and best practices - Aptitude for managing and interpreting customer feedback systems - Proven track record of successful client onboarding and engagement - History of maintaining high client satisfaction ratings - Experience in leading cross-functional project teams to meet client objectives - Previous accomplishments in streamlining onboarding processes for improved efficiency Requirements - Willingness to travel approximately up to 50% of the time, which may include overnight stays and various modes of transportation. - This is a remote position and could have travel throughout the United States and or Canada, or other locations. - Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation. Benefits - Competitive compensation and generous stock options - 100% employer-paid top-of-the-line medical, dental and vision coverage - Great benefits including unlimited PTO, parental leave and free snacks and beverages - The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper - Work on the latest and coolest technologies – everything is home-grown and built ground-up - A dynamic work environment with a strong sense of community and collaboration - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy - Exciting opportunities for career growth and development

Role Description As an IT Escalation Engineer, you will provide escalation support for the following teams: - Support Desk - Client Account Management team - Cloud / Datacenter team - Proactive team - Projects when needed The overall purpose of this position is to help provide technical leadership to these teams in support of our clients. Additionally, this position will be responsible for: - Mentoring other team members - Identifying people, process, and technology gaps in our service teams Qualifications - Bachelor’s Degree in Information Technology, Science, Engineering or related - Minimum of 5 years in a Help Desk Escalation role and in an MSP environment - CompTIA A+, CompTIA Security+, CompTIA Network+, or CCNA certifications - Basic understanding of Citrix and VMWare Horizon - Intermediate understanding of layer 2 & 3 switches - Advanced firewalls using common platforms like Watchguard, Sophos, Cisco, etc. - Advanced understanding of Windows networking including: - Domains and trusts - Group Policies - Permissions - UAC - DNS - DHCP - General administration tasks and troubleshooting - Ability to communicate technical information, both verbal and written, to a wide range of users - Ability to multi-task and adapt while maintaining a clear focus on priorities - Strong client service focus and orientation - Excellent interpersonal communication skills that span both business and technical audiences - Strong organization and attention to detail skills Requirements - Encourage problem solving/documentation/SOP compliance by all support team members - Maintain and meet applicable regulatory requirements - Responsible for special projects as assigned - Performs other duties as assigned Benefits - Opportunity to join a team committed to fostering strong relationships - High accountability and collaborative teamwork

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Technical Account Manager, you will own the partner and technical business strategy for a vertical at Super.com, ensuring that partner ecosystems operate reliably, scale sustainably, and deliver strong customer outcomes. This role is a senior, high-impact position that sits at the intersection of business strategy, operational governance, and cross-functional execution. You will act as the primary business-facing technical leader for your vertical—shaping partner direction, defining requirements, anticipating risk, and aligning Product, Engineering, QA, and PSEs around clear priorities. Senior TAMs are trusted advisors who translate complex partner and system dynamics into actionable plans, influence roadmaps, and raise the bar for execution quality across the organization. What you’ll be working on: - Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders. - Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction. - Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards. - Translate partner and business needs into clear, actionable requirements for Product and Engineering, ensuring feasibility and alignment. - Anticipate and manage partner resiliency risks, including SLA expectations, fallback strategies, and ecosystem dependencies. - Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to GMs and senior leaders. - Provide functional direction and coordination for PSEs aligned to the vertical, ensuring technical work supports partner strategy and operational goals. - Mentor other TAMs and establish frameworks, documentation, and governance patterns that scale execution quality. Qualifications - 5+ years experience in technical account management, partner operations, product operations, or other technical, partner-facing roles. - Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners. - Strong domain fluency in system behavior, partner integrations, and how technical changes impact business outcomes (non-coding). - Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management. - Ability to translate complex partner or system dynamics into clear requirements, priorities, and execution plans. - Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose partner-impacting issues and risks. - Proven communication skills influencing senior stakeholders and presenting structured recommendations. Benefits - Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. - Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. - Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things. - Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. - Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. - Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly capable Technical Services Representative to serve as a consultant. This role is highly field-oriented and focuses on delivering top-tier training, maintaining technical documentation, and supporting tradeshows and field research. The ideal candidate is a self-starter who can solve problems with limited resources, navigate extreme weather and post-storm conditions, and expertly communicate complex engineering and material strength concepts to customers on site. Key Responsibilities - Organize and deliver training material and presentations in both a controlled meeting room environment and on site in the field, adapting to the conditions as necessary to accommodate the customer. - Maintain a comprehensive understanding and library of technical documentation and references. - Assist with the organization, set-up, maintenance, and disassembly of various display models and equipment for tradeshows, line rodeos, and exhibitions. - Contribute to the development, editing, and organization of technical work methods and procedures. - Research tools and equipment as required to better assist the development of RS work methods, technical bulletins, and training materials. - Collect data as directed. - Plan and arrange travel and accommodation with efficiency in mind. - Participate in meetings, provide reports, and provide support to the technical services team and other lines of business as part of the greater RS team. Qualifications - Demonstrate the ability to work alone with minimal direction while prioritizing and self-managing workload and forecast. - Demonstrate the ability to solve problems with limited resources. - Demonstrate the ability to collect data, perform field research, and communicate results in a fast-paced, growing environment. - Demonstrate and maintain a knowledge of computer applications such as Microsoft Office including MS Outlook, PowerPoint, Excel, and Word, and other applications required for expense submissions and communication. - Demonstrate the ability to interpret technical drawings and designs. - Understanding of compressive and tension loads, strength of materials, area, volume, density, and their applications in both imperial and metric units. - Excellent verbal and written communication skills, with the ability to present complex concepts to both technical and non-technical audiences. - Demonstrated ability to work cross-functionally and influence without authority. Requirements - Valid driver's license, passport, and vehicle. - Ability to travel primarily within the USA, possibly with some international destinations. - Willing to travel to and lodge in areas in post-storm recovery conditions with minimal services. - Must possess the ability to work alone without compromising safety. - Capable of walking on rough terrain and uneven surfaces. - Ability to work outside in extreme weather conditions (i.e., heat, rain, wind, cold, etc.). - Ability to perform physical work including lifting materials and tools up to 50 lbs., prolonged sitting, and standing in all types of climate and weather conditions. Expenses & Equipment - Pre-approved expenses (travel, meals, accommodation, etc.) will be borne by RS and paid within thirty (30) days of the Consultant providing an expense report with receipts. - Work-related travel in a personal motor vehicle will be reimbursed at a fixed rate. - RS may provide an RS email address, business cards, and an RS laptop with peripheral hardware at no cost.