• Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customer apprised of progress during maintenance or a down system situation • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance • Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The GCG Automation & Factory Solutions Field Services team is growing, and we are now seeking a Sr Automation Field Service Engineer to help us expand our service offerings and support customers across the Ohio, Indiana, and Kentucky region! In this role, you will serve as a technical expert in automation controls and related electrical components, supporting customers from project start to finish—including: - Hardware selection - Troubleshooting - Programming - On-site commissioning You will also play an important role in internal training and mentorship, helping elevate the overall technical capabilities of our team. This position is ideal for a self-motivated engineer who enjoys working in the field, solving problems, and contributing to automation success across a wide range of industries. For this role, we are seeking candidates in the Central / Southern OH area to accommodate ease of travel to customer sites around Ohio, Kentucky, and Indiana. When not engaged in work-related travel to customer sites or corporate facilities, this position offers a remote work arrangement; however, travel could be as much as 75% depending on work volume. Qualifications - Associate’s degree in Engineering (Electrical or Electrical Engineering Technology), a technical degree, or equivalent industry experience (Required) - Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering or equivalent 4-year post-secondary education (Preferred) - 4 years of industry experience working with automation controls and electrical components (Required) - 5+ years of experience including customer-facing support of PLCs, motion control, sensors, safety devices, and fluid power systems (Preferred) - Background in working with electrical distributors, engineers, and industrial clients is highly desirable - Strong knowledge of automation systems, component selection, and programming - Proficiency with vendor configuration tools for product sizing and selection - Ability to present technical concepts clearly to both technical and non-technical audiences - Positive attitude, strong math and computer skills, and a goal-oriented mindset - Knowledge of motion systems, trigonometry, calculus, and technical writing (Preferred) Requirements - Troubleshoot, program, and commission automation control systems (PLCs, HMIs, motion systems, etc.) - Assist customers in selecting appropriate automation hardware and building bills of materials (BOMs) - Execute and manage multiple service projects throughout their lifecycle - Provide on-site and remote technical support, ensuring timely and high-quality service delivery - Present and promote automation solutions to customers and prospects - Conduct technical training sessions for customers and internal staff on electrical and automation products - Stay up to date on industry trends and technologies by attending technical trainings and vendor sessions - Work closely with sales, customer service, and vendor partners to ensure seamless customer experiences - Act as a mentor and technical coach to junior team members, helping them grow their skills - Contribute to knowledge-sharing across the service team and support the standardization of best practices Benefits - Competitive annual salary - Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need - Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans - Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs - Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access - Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind - An employee-centric company that values and truly appreciates our most important asset: You!

• Act as an on-site project leader to plan, execute, and complete Electronic Security projects with assigned customers in a safe and cost effective manner. • Performs or delegates tasks as required to execute and fully complete assigned projects including: system programming, integration, installation coordination, system and network commissioning and project closeout • Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects. • Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary • Completes typical installation of hardware design and software programming using established standards as required. • Manages and completes the loading, device verification, and commissioning of all system controllers as required. • Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation. • Provides accurate project as-built and commissioning documentation • Provides coaching, mentoring and technical assistance to Security Technicians, Electrical Installers, System Designers, Subcontractors, and other less experienced team members. • Ensures work performed is in compliance with state, local and Federal legal requirements, and ensures Johnson Controls staff and subcontractors adhere to all safety standards. • Assists with the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned via our web-based tool process. • Effectively communicates the status of projects to management as required and assists with monthly forecasts of revenue, costs, and gross margin. • Performs site-specific training for owner/operator on the total system in full or with assistance. • Ensures owner/operator has been trained. Provides proper documentation and manuals for system operation. • Adheres to safety standards, local and national security and fire codes, with a high degree of regard to employee and subcontractor safety. • Performs other duties as assigned.

• Installation, maintenance, and repair of diagnostic systems, including immunochemistry, clinical chemistry, and automation systems • Compliance with relevant regulations (e.g., MPG, MedGV, VDE) and Beckman Coulter quality standards • Conduct brief training for laboratory users and answer technical questions from our customers • Close collaboration with colleagues from Sales, Applications, Service Hotline, and Service Dispatch • Organize and optimize your personal spare parts inventory • Timely completion of all administrative tasks, such as recording service reports using ServiceMax