• Consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. • Engage resources across the entire VMware organization (sales, product management, education, R&D, and support). • Actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. • Report key account metrics and insights to VMware internal teams and contribute to TAM program development activities. • Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results. • Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives. • Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff. • Map additional VMware solutions to the customer’s unique business and technical requirements. • Maintain current knowledge of VMware’s load balancing and security solutions, along with a high-level technical knowledge of VMware’s product line and future product direction. • Lead and drive challenging requests across simultaneous client engagements. • Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts. • Managing customer engagement milestones, Customer Advocate; extraordinary customer liaison.

• Lead a start-to-finish project ending with a presentation as part of the internship • Work under supervision and direction of senior members of the Cybersecurity Architecture Engineering Program • Enhance, document, and moderate this process, working alongside highly experienced Security Architects and Engineers to ensure reviews are comprehensive and repeatable • Learn from SMEs who have deep domain knowledge in their area of expertise (Endpoint, Network, Application, Mobile, and Cloud security) to gauge interest and career growth opportunities • Support the overall CAE team with their mission by tracking project statuses, organizing meetings with stakeholders, providing input into process enhancements, and other duties as assigned • Interface with cross-functional teams to participate in security projects and initiatives

• Develops and manages organization‑wide security awareness programs. • Build and deliver security awareness training for diverse employee groups. • Create engaging content (presentations, videos, newsletters, interactive modules). • Run phishing simulations and track results to improve user behavior. • Measure program effectiveness and report on improvements. • Apply cybersecurity best practices, risk mitigation, behavioral change, and social engineering prevention techniques. • Conduct onboarding and recurring training sessions. • Present emerging threats and best practices. • Partner with IT Security and HR to embed security into the employee lifecycle. • Communicate policies and updates clearly across all levels. • Stay current on cybersecurity trends and threats. • Review incidents to identify training gaps. • Work with Security Operations to address human-factor risks. • Advise employees on reporting suspicious activity. • Partner across departments to align awareness efforts with business needs. • Gather feedback to refine programs. • Support compliance-driven training requirements. • Help develop security policies and procedures.

• Provide advanced support for Tier 1 and Tier 2 analysts in the investigation and remediation of high-severity security alerts. • Participate in incident response activities, including triage, containment, eradication, and recovery. • Serve as a technical escalation resource and subject matter expert for complex security issues. • Deliver training and knowledge transfer to SOC analysts, engineers, and customers on third-party security technologies and best practices. • Assist customers with implementation, configuration, and day-to-day administration of security platforms. • Support new product deployments, automation initiatives, and continuous improvement efforts.