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Niche logo
Niche

Niche connects people to their future schools, neighborhoods, and workplaces.

Manager, Operational Analytics

ManagerManagerFull TimeRemoteSeniorTeam 201-500Since 2002H1B SponsorCompany SiteLinkedIn

Location

Arizona + 27 moreAll locations: Arizona | Colorado | Connecticut | Florida | Illinois | Kentucky | Louisiana | Maine | Nebraska | Nevada | New Hampshire | New Jersey | New York | North Carolina | Ohio | Oklahoma | Oregon | Maryland | Massachusetts | Michigan | Missouri | Pennsylvania | South Carolina | Tennessee | Texas | Virginia | Washington | West Virginia

Posted

111 days ago

Salary

$116K - $145K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishPythonSQLTableau

Job Description

Manager, Operational Analytics

Niche

• Lead, mentor, and grow a team of three analysts, building a culture of accountability, continuous learning, and analytical excellence • Partner with functional leaders to roadmap analytical needs • Set analytical strategy and own cross-functional prioritization across operational domains • Partner with the VP of Analytics to develop and execute the operational analytics roadmap in alignment with business priorities • Serve as a player-coach: establish frameworks and standards while contributing hands-on analytical work when it matters • Champion the adoption of AI and emerging analytics tools including coding assistants and LLM-based workflows to accelerate the team's analytical output and continuously raise the bar on what the function can deliver • Lead the end-to-end delivery of partner-facing reporting, performance dashboards, and external-facing analytics that support renewal, retention, and new business conversation • Own delivery monitoring and cross-functional work with implementation and fulfillment teams to keep operational analytics accurate and actionable • Define and evolve customer health scoring frameworks, engagement-to-renewal models, and account insights tools that give client-facing leadership defensible, data-backed signals on account health and churn risk • Track onboarding health, time-to-value benchmarks, and product adoption metrics to drive partner success across product lines • Serve as the bridge between business stakeholders and Data Engineering, defining measurement requirements, diagnosing data problems, and ensuring a reliable, self-service metrics layer across the organization • Play a lead role in the design and adoption of a company-wide self-serve metrics layer, partnering closely with Data Engineering to ensure business logic is well-defined, governed, and accessible across the organization • Regularly report operational analytics performance to senior leadership with clear insights and recommendations, and continuously refine measurement frameworks across the teams you support

Job Requirements

  • Bachelor's degree in Business Administration, Data Science, Statistics, Economics, or a related field. A Master's degree is a plus
  • 5+ years of experience in business analysis, data analytics, or a closely related data function
  • 2+ years of experience managing or leading analysts, with a demonstrated track record of developing high-performing teams
  • Proven ability to translate complex analytical findings into clear, actionable insights for non-technical stakeholders
  • Demonstrated experience building or owning self-service analytics frameworks that empower business users
  • Experience working in a fast-paced, cross-functional environment with shifting priorities
  • Resilience and a strong ability to deal with ambiguity and change
  • Senior proficiency in SQL; comfortable writing, reviewing, and troubleshooting complex queries independently
  • Strong proficiency in data visualization platforms such as Tableau, Looker, Snowflake, or similar tools
  • Strong project management skills with the ability to manage multiple workstreams simultaneously
  • Excellent communication and presentation skills, with the ability to convey complex data to diverse audiences
  • Hands-on experience using AI-assisted development tools (e.g., Claude Code) to accelerate analytical workflows; a track record of helping teams integrate these tools into day-to-day practice
  • A genuine practitioner of AI-assisted analytics. Comfortable using tools like Claude Code in your own work and proven in your ability to bring a team along with you. We're looking for someone who sees AI fluency as a core part of what it means to be a high-performing analytics team in 2025, not a nice-to-have
  • Data-driven decision-making mindset with rigorous attention to data quality and accuracy
  • Experience with dbt, Python, Snowflake, or Hex is nice to have
  • Experience building customer health scoring or retention analytics frameworks is nice to have
  • Background in SaaS, education technology, marketplace, or B2B analytics environments is nice to have
  • Experience in the education sector or working with schools and colleges is nice to have.

Benefits

  • Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
  • Flexible Paid Time Off Policy
  • Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
  • Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
  • Meaningful 401(k) with employer match
  • Your ideas and work will make an immediate impact on our company and millions of users
  • You will join a team that cares about you, our mission, our work - and celebrates our wins together!

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