Niche

• Design and iterate on key product features using data, research insights and product thinking to form your vision and bring it to life • Collaborate with your cross-functional partners, researchers, analysts, and other designers to ship and iterate on design solutions that are strategic, thoughtful, and make a real impact to both customers and business • Help raise the bar on the quality and craft of design work using systems thinking and workflows, information architecture and content strategy, product reasoning, wireframing and prototyping • Communicate persuasively about your solutions and present to stakeholders, with the ability to facilitate productive discussions about feasibility, scope and requirements that moves work forward • Strengthen our ability to develop hypotheses, experiment, iterate, and learn quickly through design artifacts and structured decision-making – even more important in a moment when ideas are cheap and generating interfaces with AI is trivial • Meet and get familiar with your cross-functional team, fellow designers and researchers, and key stakeholders • Understand the company mission and vision, business model, and current state of the product • Get familiar with our design tools, Product org documentation, research process and user insights • Join product team meetings and sprint cycles, starting with assisting other designers on projects in flight and participating in critique • Fully operating in your role, working through the design process on improvements to live experiences and developing your design strategy aligned to business objectives • Established a relationship with our Partner design lead and gained an understanding of the greater vision for the overarching Partner experience • Collaborating closely with teammates, designers and researchers to shape and scope projects, identify dependencies, make confident design decisions backed by evidence • Delivering solutions to increasingly complex challenges, starting to tackle longer-term evolution of the experience in your surface area • Leading in your lane on the product team, identifying improvements to the way work gets done and how collaboration happens • Identifying opportunities and presenting solutions using persuasive storytelling, concept design and prototypes, and a deep understanding of both business objectives and user needs • Providing constructive and thoughtful feedback to other designers, jamming and collaborating for the greater good • Contributing to improving Design tooling and processes, helping upskill or cross-train as needed and receiving training in return • Proven track record driving impact to business objectives through leading design on complex projects • Strong understanding of all major product areas, recognizing patterns across the platform, and contributing to the Partner design lead’s vision across the suite of Niche products • Mentor and source of support for junior designers.

• Lead the engineering side of the Partner Experience organization • Own team health, technical strategy, and delivery velocity across both teams • Drive alignment from discovery through delivery • Champion AI-native engineering as an operating model • Learn about Niche and meet various team members • Assess the organization's engineering health and technical priorities • Own the engineering roadmap and establish a strong operating rhythm with product leads

• Hit the ground running with initial data clean-up — researching and validating Ideal Customer Profiles (ICPs) to ensure our prospect lists are accurate and well-targeted • Call and email assigned prospects daily, navigating Salesforce and Gong to manage your pipeline • Communicate confidently and clearly in English in all prospect and customer interactions - phone calls, emails, and demos are conducted entirely in English with US-based school administrators • Book qualified new business demos with school administrators across the country • Work closely with Account Executives to align on strategy, share insights, and pursue new accounts • Collaborate with the broader sales team to identify what messaging is resonating and help refine outreach approaches • Partner with marketing and other internal teams to ensure alignment on campaigns, leads, and messaging • Follow up on reschedules and inbound B2B leads in a timely, organized way • Track and report on your key activity metrics — calls, emails, appointments booked, and pipeline health — on a regular basis • Maintain clean, accurate data in Salesforce so the team always has a reliable view of the pipeline • Bring your own ideas on process, outreach, and messaging to the team

• Build and support data pipelines that can handle the volume and complexity of data while ensuring scale, data accuracy, availability, observability, security, and optimum performance • Developing and maintaining data warehouse tables, views, and models, for consumption by analysts and downstream applications • Own and lead workstreams while driving results through self or your team • Participate in periodic data engineering activities, e.g. monthly insights reporting, profile data updates, etc • Troubleshoot production issues, and participating in on-call activities • Identify several areas for improving data engineering processes, and share with the team • Contribute consistently towards building our data platform, which includes data pipelines, and data warehouse layers • Independently own and lead workstreams whether it is periodic data engineering activities, or work items in support of our roadmap • Deepen your understanding, and build subject matter expertise of our data & ecosystem • Your contributions have led to us making significant progress in implementing the data platform strategy, and key data initiatives to support the company's growth • You’ve established yourself as a key team member with subject matter expertise within data engineering

• Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health • Cultivate a trusted advisor relationship with stakeholders and executive sponsors • Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell • Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle) • Manage Client Relationships for clients up for renewal in the current year • Negotiate Contracts, drive commercial process through acquiring signatures • Present product demonstrations • Support customers and solve problems for specific and individualized use cases • Strong understanding of the platform and product suite • Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams • Meet personal quarterly and annual dollar retention and expansion goals

• Own Niche's organic social strategy across B2C and B2B channels, developing and implementing platform-specific approaches that grow our brand and move our business forward • Partner with the Head of Content to align social with broader content, brand, and business goals to ensure social is integrated into campaigns, product launches, partner building strategies, and key company moments • Define and lead our ambassador, influencer, and community strategies: identifying the right partners, managing contracts, budgets, and briefs, and building ongoing connections with key audiences across platforms • Monitor emerging channels, audience behaviors, new platform features, and algorithm changes to make proactive recommendations on where and how Niche should show up next • Lead content ideation and production, working individually as well as with internal teams and external creators to deliver content that's high-quality, on-brand, culturally relevant, and built to resonate on each platform • Be Niche's ears on the ground. Proactively surface what you're seeing in communities and conversations, pitching fresh content ideas and translating trends and signals into usable insights for broader brand and marketing efforts • Drive the biweekly content planning cycle across Lifecycle, B2B, and Comms/Content teams, and develop SOPs that keep content creation, publishing, testing, and community engagement consistent and scalable • Spot trends early, and run structured test-and-learn pilots • Own performance tracking for organic social; moving fluidly between quantitative data and qualitative signals to surface what's working, what's not, and what to do next • Stay current on how AI tools and LLM-powered search are shaping brand discovery as well as how brands like Niche get found and cited, and how social can influence those outcomes • Lead experimentation with new formats, workflows, and approaches that leverage AI to increase speed, quality, and impact

• Design, refine and ship reusable and accessible components, tokens, and interaction patterns that enable teams to build consistent, high-quality experiences across web and mobile • Contribute code to production and support Product Designers contributing code to production using agentic coding tools (Claude Code, custom internal tools) • Establish LLM guidelines that align with the design system, enabling engineers and designers to quickly generate and implement designs and prototypes aligned with the design system • Create internal guides and configure/create internal tooling to help Product Designers of varying technical levels adopt generative AI tooling in our daily workflows, making it possible for us to more directly improve and evolve the user-facing experience • Define and maintain Niche’s visual language, guideline documentation and component libraries, including typography, color, iconography, and UI patterns, for both people and AI agents (think Stitch’s Design.md) • Improve the contribution model so teams can effectively propose, build, and scale new components from real product use cases • Track the latest tools and resources, stay aware of what's available and recommending tools to adopt while being mindful of hype cycles • Clearly and honestly call out risks with reliance on AI tooling, strike a balance between short-term wins and long-term investments, and help advise on what people do best vs where agents can help.

• Lead, mentor, and grow a team of three analysts, building a culture of accountability, continuous learning, and analytical excellence • Partner with functional leaders to roadmap analytical needs • Set analytical strategy and own cross-functional prioritization across operational domains • Partner with the VP of Analytics to develop and execute the operational analytics roadmap in alignment with business priorities • Serve as a player-coach: establish frameworks and standards while contributing hands-on analytical work when it matters • Champion the adoption of AI and emerging analytics tools including coding assistants and LLM-based workflows to accelerate the team's analytical output and continuously raise the bar on what the function can deliver • Lead the end-to-end delivery of partner-facing reporting, performance dashboards, and external-facing analytics that support renewal, retention, and new business conversation • Own delivery monitoring and cross-functional work with implementation and fulfillment teams to keep operational analytics accurate and actionable • Define and evolve customer health scoring frameworks, engagement-to-renewal models, and account insights tools that give client-facing leadership defensible, data-backed signals on account health and churn risk • Track onboarding health, time-to-value benchmarks, and product adoption metrics to drive partner success across product lines • Serve as the bridge between business stakeholders and Data Engineering, defining measurement requirements, diagnosing data problems, and ensuring a reliable, self-service metrics layer across the organization • Play a lead role in the design and adoption of a company-wide self-serve metrics layer, partnering closely with Data Engineering to ensure business logic is well-defined, governed, and accessible across the organization • Regularly report operational analytics performance to senior leadership with clear insights and recommendations, and continuously refine measurement frameworks across the teams you support

• Book new business demos via phone, email, and AI-assisted outreach by hitting or exceeding benchmark KPIs (100 dials/day, 40 emails/day) • Own your book of business (thousand of K-12 institutions) through quarterly outreach • Introduce schools to Niche’s full enrollment marketing platform (Core, Engage) • Research prospects and craft messaging using Sales Enablement platforms • Track activity and results in Salesforce, Gong, Orum and other tools • Learn about Niche by meeting with various team members to learn more about our company through our Onboarding meetings • Dive into our sales training and quickly start to develop an understanding of our customers and enrollment marketing solutions • Role play, role play, role play until you’re confident and comfortable with verbiage • Learn our sales process, KPIs, and tools (Salesforce, Gong, Orum, Sales Enablement platforms) • Jump into the day-to-day duties of an SDR. You will call and email your assigned prospects while navigating Salesforce and Outreach • Own your numbers -- hit your qualified customer appointments number • Watch your appointment turn to revenue, as they start to close and turn into what we call "Closed Won" • Work closely with Account Executives to establish a process and strategy to achieve goals and progressively seek new business • Become an expert to confidently speak to product features • Work with other team members to determine what messaging is resonating with your segment and continue to build out based on that data • Ensure you're following up with all reschedules and B2B leads in a timely manner • 100%+ to goal for qualified appointments, with a healthy pipeline of closed won • Bring your own ideas to the team about ways to improve process, messaging, etc. • Close working relationship with Partnerships Executives to really own your accounts and territory, and figure out how to best book those appointments • Step up as a leader to the new team members • Consistently crush your numbers. Your appointments should be revenue generating machines, with a pipeline that only continues to grow • Become a senior member of the team where you will help onboard, train, and mentor your peers • Actively research sales development outside of Niche and bring best practices back to the rest of the team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Sales Development Representative to join our fast-growing sales team. This is a unique opportunity for a motivated professional who fearlessly prospects administrators at schools nationwide, knowing that educators have one of the most challenging jobs out there. Your role is to book new business demos via phone and email with your empathetic persuasion. Working in education offers the unique opportunity to help schools tell their stories and increase enrollment numbers. You’ll leverage modern sales tools, including Sales Enablement platforms and AI-driven outreach tools, to maximize efficiency and impact. Becoming an SDR is the perfect way to start or restart your sales career at a tech company! If you like crafting messages, hitting goals, and bringing new ideas to a team, we’d like to meet you! What You Will Do - Book new business demos via phone, email, and AI-assisted outreach by hitting or exceeding benchmark KPIs (100 dials/day, 40 emails/day) - Own your book of business (thousands of K-12 institutions) through quarterly outreach - Introduce schools to Niche’s full enrollment marketing platform (Core, Engage) - Research prospects and craft messaging using Sales Enablement platforms - Track activity and results in Salesforce, Gong, Orum and other tools During the First Month - Learn about Niche by meeting with various team members to learn more about our company through our Onboarding meetings - Dive into our sales training and quickly start to develop an understanding of our customers and enrollment marketing solutions - Role play, role play, role play until you’re confident and comfortable with verbiage - Learn our sales process, KPIs, and tools (Salesforce, Gong, Orum, Sales Enablement platforms) - Jump into the day-to-day duties of an SDR. You will call and email your assigned prospects while navigating Salesforce and Outreach Within 3 Months - Own your numbers -- hit your qualified customer appointments number - Watch your appointment turn to revenue, as they start to close and turn into what we call "Closed Won" - Work closely with Account Executives to establish a process and strategy to achieve goals and progressively seek new business - Become an expert to confidently speak to product features - Work with other team members to determine what messaging is resonating with your segment and continue to build out based on that data - Ensure you're following up with all reschedules and B2B leads in a timely manner Within 6 Months - 100%+ to goal for qualified appointments, with a healthy pipeline of closed won - Bring your own ideas to the team about ways to improve process, messaging, etc. - Close working relationship with Partnerships Executives to really own your accounts and territory, and figure out how to best book those appointments - Step up as a leader to the new team members Within 12 Months - Consistently crush your numbers. Your appointments should be revenue generating machines, with a pipeline that only continues to grow - Become a senior member of the team where you will help onboard, train, and mentor your peers - Actively research sales development outside of Niche and bring best practices back to the rest of the team Qualifications - Excellent communication skills, verbal and written - Driven, go get em' attitude and eagerness to learn Compensation - Our national target base salary range is $45,280 - $56,600, plus uncapped commission and participation in our Stock Option Program. - The OTE (On Target Earnings) for this role will range between $72,160 - $83,480. Benefits - We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you - Full time, salaried position with competitive compensation in a fast-growing company - Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage - Flexible Paid Time Off Policy - Stipend that allows you to build your work from home office in a style and function that suits your personal preferences - Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents - Meaningful 401(k) with employer match - Your ideas and work will make an immediate impact on our company and millions of users - You will join a team that cares about you, our mission, our work - and celebrates our wins together!