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Helping people thrive in a connected world.
Director, Network Capacity
Location
United States
Posted
133 days ago
Salary
$103.8K - $173.3K / year
Seniority
Lead
Job Description
Director, Network Capacity
Assurant
• Direct team of 7 individuals responsible for Service Delivery Network capacity, optimization, and performance. • Develop Dispatch Decisioning Rules and Processes across Service Platforms • Partners with Systems, Operations and Account Teams to determine optimal support models. • Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.
Job Requirements
- A minimum of 10 years’ senior operations, supply chain and service delivery management experience
- 7+ years of experience leading national customer facing sales, service, and operations solutions
- Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts
- Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience
- Demonstrated ability to manage the P&L of a multi-million-dollar business
- Proven ability to build and manage team of inspired individuals
- Advanced problem-solving skills
- Proven ability to manage within a rapidly changing, high intensity business environment
- Proven effective communications skills leveraged internally and with external clients
- Proven ability to develop and communicate complex concepts
- Excellent analytical skills
- Demonstrated project development and completion skills
- Demonstrated strategic planning and financial projection skills
- Ability to work independently and in a team environment
- Bachelor’s degree in business, Finance, Logistics and/or equivalent experience
- MBA Preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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