• Support programme delivery environments within Canvas LMS, including course configuration, platform administration, and technical support for learning delivery teams. • Collaborate with programme and delivery teams to troubleshoot platform issues and maintain reliable learning environments. • Contribute to improving operational processes related to learner access, platform configuration, and delivery workflows. • Design and support integrations between Canvas LMS and other operational platforms such as ClickUp, Google Workspace, Circle, Freshdesk, and Zoom. • Analyse existing workflows and identify opportunities to improve system connectivity and data flow between platforms. • Support the design, documentation, and maintenance of system integrations and platform dependencies. • Design and implement automation workflows that reduce manual processes across learning technology operations. • Support the development of integrations using APIs, scripting, or automation tools where appropriate. • Support the maintenance of clean and consistent data structures across platforms, including metadata and naming conventions. • Document technical processes, integrations, and system workflows used across the learning technology ecosystem.

• Configure and document the end-to-end solution using the XTEL SaaS platform to meet customer business and technical requirements, ensuring scalability and security. • Lead and guide technical & business teams across multiple projects, effectively working within the broader team and optimizing use of people and resources. • Provide expertise in the XTEL solution, clearly articulating configuration options and benefits to client business processes, leading discussions on RGM with client business teams and tying these back to data, driving clients in key configuration decisions in order to maximize business value from our platform. • Conduct workshops with client teams to gather, formalize, and challenge requirements, translating them into clear functional blueprints and configuration specifications, and ensure system configurations and integrations meet client requirements while minimizing customization. • Implement and configure the XTEL SaaS solution to address client needs in close collaboration with technical teams, ensuring smooth handover of functional requirements. • Conduct gap analysis on client requirements versus standard XTEL platform capabilities, recommending and implementing configuration options or closure strategies. • Facilitate the creation of test scripts, and drive both systems integration and user acceptance testing to ensure solution quality. • Provide technical governance and assurance throughout the delivery lifecycle, identifying and mitigating business and technical risks associated with solution configuration and implementation. • Act as a key communication bridge between client and product teams, providing actionable feedback to support continuous improvement. • Deep-dive into key strategic projects and initiatives, helping the team to tackle new challenges and increase operational efficiency. • Ensure timely data availability, structure, and enrichment for implementation projects, with a focus on data quality and actionable insights. • Advise on data structures, baseline definitions, and the translation of business requirements into technical and functional specifications. • Maintain clear project documentation and ensure all deliverables are met with high quality and efficiency. • Actively coach and mentor team members, sharing expertise and supporting skill development across the team.

• Provide IGT modality specific education and training for field staff • Develop curriculum and program materials • Lead training, mentorship, and development programs for staff • Serve as a liaison to Business Unit, Marketing and Sales • Support product innovation and quality initiatives through testing and analysis • Represent the organization as a clinical expert at events • Engage in up to 75% travel for duties

• Sales closer: Identify client needs and develop tailored automation solutions that optimize our clients' business processes, always with the clear goal of driving deals to close. • Doer: Plan, implement, and test automation solutions in close coordination with clients. • Analyst: Optimize business processes through targeted use of leading automation tools to ensure efficiency and quality. • Innovator: Collaborate with the team to design and technically implement new, innovative automation workflows. • Documenter: Produce concise and persuasive documentation of discussed items with clients and the ongoing implementations.