• Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets. • Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work • Project managing maintenance project works in shops across North America. • Managing Tenders; FM providers to larger works in shops. • Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops. • Targeting large monetary savings in yearly contracts and reactive vs planned costs. • Work closely with Finance on forecasting and budgeting for North America Retail shops. • Managing appraisal submission for maintenance CapEx works required / improvements. • Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable. • Main point of escalation for any issues with vendors and contractors. • Quarterly contractor reviews to assess quality of work, share feedback and review performance. • Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards. • Reviewing Risk and Method Statements and supporting permits to work for contractors where required. • Collaborating with other teams to source sundries / store design items as needed and in accordance with Lush’s ethical purchasing standards. • Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance. • Visiting shops and buildings across North America to carry out maintenance checks and provide support. • Continuously supporting and guiding shops, buildings and and support teams, promoting a culture of accountability and continuous improvement • Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems.

• Own the full lifecycle of epics: define statuses, manage valid transitions, and ensure epics are accurately structured, labelled, and up to date at all times • Together with the Engineering team continuously improve the process for working with epics, including ticket types, labelling conventions, content standards, and formatting • Prioritize tasks for the team and adjust scope and ticket types as project requirements evolve • Manage scope changes at both the project and individual task level, ensuring impact is assessed and communicated • Plan team capacity and workload when new projects are initiated, balancing priorities across concurrent deliveries • Estimate resource requirements and negotiate deadlines with project managers to ensure realistic and achievable commitments • Act as the link between the development team and a wide range of stakeholders: collect ETAs, validate them, and communicate progress clearly • Provide regular progress reporting on development timelines within projects, giving clear visibility to all stakeholders • Prioritize the team's backlog continuously, provide justified and transparent priorities, and align them with the product manager • Build and improve collaboration processes with project managers and external partners • Engage with the product vertical on business topics, acting as a bridge between delivery and product strategy • Prepare guidelines and documentation for other teams explaining how the MIT (Monetization IT) team operates • Run daily stand-ups and keep the team's rhythm consistent • Co-facilitate retrospectives with the tech lead and drive continuous improvement • Organize team activities and maintain a positive team atmosphere, including non-technical retrospectives, celebrations, and team-building moments • Champion Agile/Scrum practices, facilitating sprint planning, retrospectives, and continuous improvement cycles

• Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets. • Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work. • Project managing maintenance project works in shops across North America. • Managing Tenders; FM providers to larger works in shops. • Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops. • Targeting large monetary savings in yearly contracts and reactive vs planned costs. • Work closely with Finance on forecasting and budgeting for North America Retail shops. • Managing appraisal submission for maintenance CapEx works required / improvements. • Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable. • Main point of escalation for any issues with vendors and contractors. • Quarterly contractor reviews to assess quality of work, share feedback and review performance. • Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards. • Reviewing Risk and Method Statements and supporting permits to work for contractors where required. • Collaborating with other teams to source sundries / store design items as needed and in accordance with Lush’s ethical purchasing standards. • Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance. • Visiting shops and buildings across North America to carry out maintenance checks and provide support. • Continuously supporting and guiding shops, buildings and and support teams, promoting a culture of accountability and continuous improvement. • Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems.

• Develop comprehensive learning approaches that align with and advance a federal agency healthcare transformation initiative. • Analyze the organizations' strategic training objectives, workforce capabilities, and performance gaps. • Help develop enterprise-wide training strategies addressing the unique needs of diverse healthcare roles. • Translate federal healthcare modernization initiatives into comprehensive learning roadmaps. • Establish strategic frameworks for measuring learning effectiveness and business impact.