• Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets. • Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work. • Project managing maintenance project works in shops across North America. • Managing Tenders; FM providers to larger works in shops. • Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops. • Targeting large monetary savings in yearly contracts and reactive vs planned costs. • Work closely with Finance on forecasting and budgeting for North America Retail shops. • Managing appraisal submission for maintenance CapEx works required / improvements. • Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable. • Main point of escalation for any issues with vendors and contractors. • Quarterly contractor reviews to assess quality of work, share feedback and review performance. • Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards. • Reviewing Risk and Method Statements and supporting permits to work for contractors where required. • Collaborating with other teams to source sundries / store design items as needed and in accordance with Lush’s ethical purchasing standards. • Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance. • Visiting shops and buildings across North America to carry out maintenance checks and provide support. • Continuously supporting and guiding shops, buildings and and support teams, promoting a culture of accountability and continuous improvement. • Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems.

• Develop comprehensive learning approaches that align with and advance a federal agency healthcare transformation initiative. • Analyze the organizations' strategic training objectives, workforce capabilities, and performance gaps. • Help develop enterprise-wide training strategies addressing the unique needs of diverse healthcare roles. • Translate federal healthcare modernization initiatives into comprehensive learning roadmaps. • Establish strategic frameworks for measuring learning effectiveness and business impact.

Description Team Leader / Experience EU Initiative (U.S. Public Diplomacy & Education) About the Program The Experience EU program is a flagship public diplomacy initiative implemented on behalf of the European Union’s Foreign Policy Instruments (FPI) through the EU Delegation to the United States. The program strengthens mutual understanding between European and U.S. audiences by showcasing the EU’s values, diversity, and opportunities, and by fostering engagement through education cooperation, youth initiatives, cultural activities, and community outreach. By building networks among students, educators, researchers, alumni, civil society organizations, and cultural stakeholders across the United States, Experience EU promotes transatlantic dialogue and collaboration. Activities include campus outreach, public diplomacy events, digital engagement, and alumni activation linked to EU programs. Role Overview The Team Leader (TL) will provide overall leadership and strategic management for the initiative, ensuring coherent delivery of activities and a unified vision across all program components. The Team Leader will coordinate with European Union EU and U.S. partners, manage a multidisciplinary team, and guarantee high‑quality, timely outputs that meet the project’s objectives. Key Responsibilities - Provide overall strategic direction, leadership, and coordination across project components. - Oversee design and implementation of activities highlighting EU values, policies, and culture for diverse U.S. audiences, including youth, educators, universities, civil society, and cultural stakeholders. - Build and sustain strong partnerships with U.S. higher education institutions, think tanks, youth organizations, and cultural institutions. - Manage and supervise a multidisciplinary team of experts, ensuring quality, coherence, and impact. - Lead quality assurance for reports, communication materials, and events. - Oversee monitoring, evaluation, and data reporting in line with the project’s logical framework and performance indicators. - Manage risk assessment, work planning, budgeting, and compliance with NDICI‑GE requirements. - Represent the project at a senior level in meetings, public events, and dialogues with EU and U.S. partners. Required Qualifications - Minimum of 10 years’ professional experience in international cooperation, public diplomacy, education or cultural relations, or alumni engagement. - Minimum of 5 years’ as Team Leader or Project Director in EU‑funded (EuropeAid/NDICI/FPI) projects. Additional Qualifications - Deep understanding of European Union external action instruments and public diplomacy frameworks. - Demonstrated ability to manage large‑scale or multi‑country outreach projects involving diverse stakeholder groups. - Experience working with education institutions, alumni associations, youth organizations, or cultural networks. - Exceptional leadership, communication, and stakeholder‑management skills. - Professional fluency in English (written and spoken); knowledge of one or more EU languages is an asset. - Prior experience engaging professionally or academically with the United States preferred. Preferred Qualifications - Experience collaborating with EU Delegations or diplomatic missions. - Background in transatlantic cooperation, community building, or higher education mobility (e.g., Erasmus+). - Familiarity with event management, communications, digital outreach, or alumni network platforms. - Understanding of U.S. education systems and civil society and cultural landscapes. #indeed #LI-CC1 #ICFexpeu Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,649.00 - $152,404.00 Nationwide Remote Office (US99)

• This is a unique opportunity to take ownership of a region. As our third regional manager in the Americas, you won’t just be managing a team. • You’ll be building and shaping how Support operates as we scale. • You will partner with other Support leaders and operations to develop and implement effective Support strategies, monitor key performance indicators, and resolve escalated customer issues. • You will collaborate closely with Product, Engineering, and the broader Customer Success Teams to address customer needs, maintain support documentation, and uplevel the customer experience. • You will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team.