We anticipate the application window for this opening will close on - 20 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic’s Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other healthcare professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries. As we expand our solutions in the Americas region, this is an exciting opportunity to join the company. As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US. As part of a Customer Success team, your responsibilities will follow the customer journey, with responsibility for the Live accounts within your region. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. In order to be the perfect candidate, you need to have a positive attitude, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment. You Will: - Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn. - Collaborate in the implementation of a scalable customer engagement strategy. - Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion. - Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals. - Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results - Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT. - Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development. - Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments. - Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows - Reinforce product training and introduce new features/upgrades to the clinical teams. - Product operation and troubleshooting, supported by our expert technical teams. - Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team. Must Haves - Bachelors Degree with 7+ years of relevant experience OR - An advanced degree with 5+ years of relevant experience Nice to Haves - Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience. - Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry. - Ability to communicate and influence effectively across multiple internal teams and customer departments. - Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies. - Strong project management skills and experience with customer success software platforms are prioritized. - Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective. - Technical proficiency is required to understand our products and industry - Ability to work remotely and productively for an international company For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$112,000.00 - $168,000.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We anticipate the application window for this opening will close on - 20 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Job Specific Summary We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team! Digital Technologies is Medtronic’s Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other healthcare professionals.  Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries. As we expand our solutions in the Americas region, this is an exciting opportunity to join the company. As a Customer Engagement Manager, you will take on a pivotal role in advancing our customer base in the US. As part of a Customer Success team, your responsibilities will follow the customer journey, with responsibility for the Live customer base. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. In order to be the perfect candidate, you need to have a track record of building, driving and delivering the execution of customer engagement strategy. A Day in the Life - Design and implement a scalable customer engagement strategy for the US market. - Build and develop a team of customer engagement specialists, while managing own strategic accounts. - Build and refine process, reporting, software tools and interface with other teams to enable successful execution of engagement with the live customer base. - Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn. - Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion.   - Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals.  - Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results. - Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT. - Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.   - Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.   - Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows. - Reinforce product training and introduce new features/upgrades to the clinical teams. - Product operation and troubleshooting, supported by our expert technical teams. - Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team. - Supports and manages various components of the customer lifecycle (such as, the pre-sales process, set-up, onboarding and training, onsite engagement, technical support, customer renewals, product improvements, up- and cross-selling and coaching of the commercial team) to maintain customer loyalty and satisfaction. - Tracks customer performance, maintains customer engagement, acts as a consultant, and deploys strategies so product value can be harnessed to the maximum while enabling customer goal achievement. Must Haves - Bachelor’s degree with 5+ years of experience in customer success, account management, commercial roles or equivalent relevant experience OR - An advanced degree with 3+ years of experience in customer success, account management, commercial roles or equivalent relevant experience Nice to Haves - 7+ years of experience in customer success, account management, commercial roles or equivalent relevant experience - Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry. - Evidence of building and developing teams - Ability to communicate and influence effectively across multiple internal teams and customer departments. - Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies. - Strong project management skills and experience with customer success software platforms are prioritized. - Solid experience in the Operating Room/acute clinical area from either a clinical, technology, consultancy or medical device perspective.   - Technical proficiency is required to understand our products and industry - Ability to work remotely and productively for an international company - For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$107,200.00 - $160,800.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Shift4 provides Dynamic Currency Conversion (DCC) solutions throughout Asia and Europe through the acquisition of Global Blue. The organization is seeking a customer relationship manager to oversee customer engagement and training for a DCC implementation across Shift4's US merchant base. This full-time, permanent position is based in Center Valley, PA with a hybrid work model, or may be performed remotely within the Eastern United States. The role requires 2–3 days of travel per week, with 1–2 days dedicated to administrative work performed either from home or the office. Main Responsibilities: - Increase revenue by strengthening relationships with merchant accounts and training Shift4’s key US merchants on DCC and MCP services. - Implement training strategies with key Shift4 merchants to drive DCC revenue. - Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance. - Track merchant training and progress in Salesforce, providing timely updates against plans and revenue. - Provide targeted support and employ data-driven strategies to achieve customer satisfaction and business development goals. - Identify merchant objectives and offer advice and solutions tailored to their needs. - Assess possibilities to increase Hit Rate through incentives and merchant events. - Organize and implement merchant events to support engagement and loyalty. - Set and implement Merchant Incentive Targets as required. - Monitor the effectiveness of incentive programs and adjust, as necessary. - Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service. - Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism. - Collaborate with marketing teams to develop promotional materials and campaigns. - Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector. - Prepare regular reports on sales performance, merchant feedback, and market insights. - Present findings to senior management and suggest actionable insights. - Ensure compliance with company policies and industry regulations. - Stay updated on regulatory changes and ensure all activities are compliant. Qualifications - Experience in relationship management in payments or financial services. - Strong attention to detail with excellent time management skills. - Ability to meet deadlines and work with minimal supervision. - Proven ability to work independently and as part of a team. - Experience in customer-facing roles, managing several complex initiatives within strict deadlines. - Experience in presenting customer training and engagement programs. - Experience in dealing with different levels of management. - Adaptability to work with diverse teams and management levels. Requirements - Effectively communicate across all levels within merchant businesses. - Strong administrative skills with excellent attention to detail and a high level of accuracy. - Good numeracy skills with an acute business acumen. - Ability to present to a wide variety of audiences in an engaging manner. - Must be flexible, reliable, and a team player. - Able to work under pressure to meet deadlines. - A can-do attitude with the ability to work autonomously and take ownership. - Possess the ability to prioritize a busy and varied workload. - A high level of flexibility is required as you will be working to achieve set targets and goals. Company Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager – Mid Market is responsible for the performance, growth, and retention of a portfolio of mid-market customers within an assigned vertical. This role serves as the primary relationship owner, driving customer outcomes through consultative engagement, strategic account planning, and proactive value realization. The CSM leads renewal and expansion efforts, aligns customer goals with product capabilities, and ensures long-term customer satisfaction and revenue growth. Responsibilities - Develop and execute strategic account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value. - Build and maintain trusted customer relationships, positioning as a consultative advisor to identify upsell and cross-sell opportunities aligned to customer needs. - Own renewal strategy and execution for assigned accounts, including proactive forecasting, pricing discussions, and risk mitigation to ensure high retention rates. - Lead commercial conversations related to contract renewals, pricing adjustments, and expansion opportunities, partnering with Sales as needed to close business. - Analyze customer benchmarks, trends, and performance outliers to uncover insights; partner with Strategy teams to deliver data-driven recommendations that enhance customer outcomes. - Establish and maintain strong influence with senior-level customer stakeholders to support adoption, retention, and expansion efforts. - Demonstrate advanced knowledge of marketing strategies, competitive landscape, and product differentiation to effectively position solutions. - Own revenue performance for assigned accounts, meeting or exceeding quarterly revenue, renewal, and growth targets. - Collaborate cross-functionally with Sales, Product, Marketing, Customer Care, and other stakeholders to ensure seamless customer experiences and sustained satisfaction. - Resolve customer issues with sound judgment and timely follow-through; escalate appropriately to ensure effective resolution. - Maintain accurate and up-to-date account information, renewal forecasts, pricing documentation, and activity records in Salesforce in accordance with management expectations. - Attend in-person customer meetings and industry conferences as needed (up to 25% travel). Qualifications - 5 years of combined experience in Customer Success or other revenue-driving, customer-facing roles, ideally within a software or SaaS environment. - 2+ years of experience generating, qualifying, accelerating, negotiating, and closing upsell and cross-sell opportunities. - Experience managing renewals and leading pricing or contract discussions preferred. - Bachelor’s or Master’s degree preferred. - Proven ability to manage customer expectations, navigate challenges, and maintain strong, long-term relationships. - Demonstrated success managing complex, high-touch customer accounts within a matrixed organization. - Experience handling objections, complaints, escalations, and sensitive customer conversations with professionalism and sound judgment. - Experience owning renewal cycles end-to-end, including forecasting, risk identification, and proactive retention planning. - Demonstrated ability to lead pricing and contract conversations with confidence and value-based positioning. - Track record of identifying and driving upsell and cross-sell opportunities through consultative engagement. - Strong understanding of competitive landscapes and positioning strategies to support retention and expansion. - Self-starter mindset motivated by resolving client issues and driving revenue growth, including commission-based performance incentives. - Experience leading and coordinating virtual teams across Sales, Product, Customer Care, and Marketing to deliver customer outcomes. - Ability to influence without authority and effectively collaborate across cross-matrixed environments. - Strong executive presence with the ability to command engagement at all levels of a customer organization. - Excellent written, verbal, and interpersonal communication skills, including the ability to guide commercial discussions. - Experience with CRM systems; Salesforce preferred. - Technically proficient with Microsoft Office Suite and Google Workspace. - Strong organizational and time-management skills with consistent, punctual follow-through. - Highly self-motivated, adaptable, creative, and comfortable working in ambiguity. - Detail-oriented and proactive in managing daily activities, renewals, and client communications. - Industry certifications (e.g., NARPM, CAI) highly desired. - Willingness to attend industry meetings, association events, and trade shows (including evenings and weekends as needed). Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. - Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification. - Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Company Description Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range: USD $61,400.00 - USD $104,600.00 /Yr.