This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager – Mid Market is responsible for the performance, growth, and retention of a portfolio of mid-market customers within an assigned vertical. This role serves as the primary relationship owner, driving customer outcomes through consultative engagement, strategic account planning, and proactive value realization. The CSM leads renewal and expansion efforts, aligns customer goals with product capabilities, and ensures long-term customer satisfaction and revenue growth. Responsibilities - Develop and execute strategic account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value. - Build and maintain trusted customer relationships, positioning as a consultative advisor to identify upsell and cross-sell opportunities aligned to customer needs. - Own renewal strategy and execution for assigned accounts, including proactive forecasting, pricing discussions, and risk mitigation to ensure high retention rates. - Lead commercial conversations related to contract renewals, pricing adjustments, and expansion opportunities, partnering with Sales as needed to close business. - Analyze customer benchmarks, trends, and performance outliers to uncover insights; partner with Strategy teams to deliver data-driven recommendations that enhance customer outcomes. - Establish and maintain strong influence with senior-level customer stakeholders to support adoption, retention, and expansion efforts. - Demonstrate advanced knowledge of marketing strategies, competitive landscape, and product differentiation to effectively position solutions. - Own revenue performance for assigned accounts, meeting or exceeding quarterly revenue, renewal, and growth targets. - Collaborate cross-functionally with Sales, Product, Marketing, Customer Care, and other stakeholders to ensure seamless customer experiences and sustained satisfaction. - Resolve customer issues with sound judgment and timely follow-through; escalate appropriately to ensure effective resolution. - Maintain accurate and up-to-date account information, renewal forecasts, pricing documentation, and activity records in Salesforce in accordance with management expectations. - Attend in-person customer meetings and industry conferences as needed (up to 25% travel). Qualifications - 5 years of combined experience in Customer Success or other revenue-driving, customer-facing roles, ideally within a software or SaaS environment. - 2+ years of experience generating, qualifying, accelerating, negotiating, and closing upsell and cross-sell opportunities. - Experience managing renewals and leading pricing or contract discussions preferred. - Bachelor’s or Master’s degree preferred. - Proven ability to manage customer expectations, navigate challenges, and maintain strong, long-term relationships. - Demonstrated success managing complex, high-touch customer accounts within a matrixed organization. - Experience handling objections, complaints, escalations, and sensitive customer conversations with professionalism and sound judgment. - Experience owning renewal cycles end-to-end, including forecasting, risk identification, and proactive retention planning. - Demonstrated ability to lead pricing and contract conversations with confidence and value-based positioning. - Track record of identifying and driving upsell and cross-sell opportunities through consultative engagement. - Strong understanding of competitive landscapes and positioning strategies to support retention and expansion. - Self-starter mindset motivated by resolving client issues and driving revenue growth, including commission-based performance incentives. - Experience leading and coordinating virtual teams across Sales, Product, Customer Care, and Marketing to deliver customer outcomes. - Ability to influence without authority and effectively collaborate across cross-matrixed environments. - Strong executive presence with the ability to command engagement at all levels of a customer organization. - Excellent written, verbal, and interpersonal communication skills, including the ability to guide commercial discussions. - Experience with CRM systems; Salesforce preferred. - Technically proficient with Microsoft Office Suite and Google Workspace. - Strong organizational and time-management skills with consistent, punctual follow-through. - Highly self-motivated, adaptable, creative, and comfortable working in ambiguity. - Detail-oriented and proactive in managing daily activities, renewals, and client communications. - Industry certifications (e.g., NARPM, CAI) highly desired. - Willingness to attend industry meetings, association events, and trade shows (including evenings and weekends as needed). Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. - Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification. - Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Company Description Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range: USD $61,400.00 - USD $104,600.00 /Yr.

Remote, Nationwide – Seeking RN – Patient Care Coordinator Be The Patient Care Coordinator You Are Meant To Be As a Patient Care Coordinator, you play a vital role in our mission to improve lives. The RN – Patient Care Coordinator serves as a liaison between patients, families, and healthcare teams, coordinating care plans to achieve quality benchmarks and ensuring continuity of care. The incumbent facilitates, leads, and supports achieving high quality patient care in collaboration with nursing, case management, and the site management team to optimize patient outcomes. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Collaborate with the multidisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs and preferences. - Collaborate in interdisciplinary meetings to discuss patient progress, treatment plans, and discharge planning. - Conduct routine rounds to assess patient status, identify emerging issues, and address immediate care needs. - Collaborate with physicians, specialists, and other healthcare providers regarding the plan of care with a focus on discharge planning. - Actively participate in plan of care meetings to facilitate communication amongst the patient care multidisciplinary team. - Act as a liaison between the provider group and other members of the health care team with a focus on Case Management and nursing allowing the provider to function at the highest level of the scope of their role. - Collaborate with members of the patient care team in the patient discharge planning process for safe discharge planning and optimal patient outcome. - Assist in tracking the provider team’s metric performance to support contract retention and incentive metric capture. - Assist in identifying and mitigating barriers to discharge, working with all members of the multidisciplinary care team. - Facilitate communication as a point of contact for the provider team with other disciplines. - Foster effective communication and collaboration among healthcare team members to promote seamless care delivery. - Serve as a resource and mentor for nursing staff, providing guidance on best practices in patient care coordination and rounding. - Communicate with patients and families in a clear, empathetic manner, addressing questions, concerns, and preferences sensitively. - Collaborate with case managers, social workers, and community resources to facilitate post-discharge care transitions and continuity of care. - Participate in quality improvement initiatives and interdisciplinary committees to enhance patient care processes and outcomes. - Promote and maintain the mission, values, and culture of Vituity. - Provide leadership in assessing common or overlapping needs and identifying opportunities for consolidation or optimization in delivery. - Advise colleagues and leadership in navigating and utilizing Vituity resources to implement products and services as needed. - Provide leadership, planning, implementation, and management of performance and quality improvement programs that help assess and improve operational performance, contract stability, patient satisfaction, financial viability, and knowledge dissemination for the practice line. - Collaborate with leadership on project objectives and deliverables. - Support incentive structures related to finance and quality. Required Experience and Competencies - Current licensure as a Registered Nurse in the state of practice required. - 2-3 years of clinical nursing experience in a healthcare setting, with demonstrated proficiency in care coordination and direct patient care required. - Comprehensive understanding of nursing principles, procedures, and practices relevant to patient care coordination. - Proficiency in assessing patient needs, developing care plans, and implementing interventions to promote optimal health outcomes. - Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities effectively. - Excellent interpersonal and communication skills, with the ability to interact professionally with patients, families, and healthcare team members. - Proficiency in electronic health record systems and other healthcare technology platforms. - Commitment to continuous learning and professional development in the field of nursing and care coordination. - Leadership qualities that inspire and motivate team members, foster a collaborative work environment, and promote a culture of excellence in patient care coordination. - Ability to work collaboratively with healthcare professionals from diverse backgrounds and disciplines, demonstrating respect, professionalism, and cultural competence. - Ability to effectively collaborate with interdisciplinary teams, including physicians, therapists, social workers, and case managers, to coordinate and manage patient care transitions. - Knowledge of community resources and support services available to patients and families to facilitate continuity of care and promote holistic well-being. - Ability to problem solve, using diverse organizational toolsets to recognize root causes at sites and pull needed resources to resolve problems. - Effective communication at all levels with a focus on ability to have high level communication with site leaders on all levels. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more - Trainings to help support and advance your professional growth - Team building activities such as virtual scavenger hunts and holiday celebrations - Flexible work hours - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Outstanding Paid Time Off: 4-6 weeks’ PTO - Student Loan Refinancing Discounts - EAP and travel assistance included - Commuter Benefits Program - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees Salary range for this role is $36.53 – $45.66 per hour. Please speak with a recruiter for more information. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

Integrated Payments Specialist Location: Dallas-Fort Worth Area Full-Time: 40 Hours/Week Annual Base Salary: $50,000 Time Zone: Must be available during U.S. Central Standard Time (CST) business hours Reports to: Payments Manager (Cal Grant) Supports: Broader Integrated Payments Team at Point of Rental About the Role Point of Rental (POR) is seeking a dynamic and detail-oriented Integrated Payments Specialist to join our team. In this role, you will act as a key operational arm of our Integrated Payments initiative—ensuring POR customers successfully adopt and implement our payments platform. You will drive engagement by making outbound calls to customers, coordinating technical onboarding tasks, and managing follow-through for larger projects. This position requires someone who is proactive, fluent in English, comfortable navigating ambiguity, and able to collaborate across teams and with third-party partners like GPI and Stripe. Core Job Functions SDR / Scheduling - Initial customer outreach and scheduling for payment adoption - Make 20–40 outbound calls daily to existing customers (e.g., unintegrated, not processing ACH, enrolled but inactive) - Set and confirm appointments with Payments Account Managers (AMs) - Follow up with customers on: - ACH enrollment status - Consumer Portal implementations - Log all interactions in Salesforce - Send follow-up communications and manage touchpoints via Gmail and Google Sheets Payments Coordination - Work with partners to address credential, hardware, and implementation issues - Partner with GPI and Stripe to: - Request and organize credentials for payment processing - Identify and manage hardware needs at customer locations - Coordinate new location onboarding - Track credential issues and escalate when needed - Collaborate with internal POR teams to ensure accurate and timely customer enablement Payments Project - Lead execution for large or complex customer rollouts - Coordinate implementation timelines across customer teams and payment providers - Ensure successful credential setup, training, and go-lives for multi-location businesses - Drive stakeholder alignment, follow-up tasks, and change management - Serve as a liaison between customers, Payments AMs, and partners throughout onboarding Payments Retention - Handle all inbound requests for rate reviews and contract adjustments to support long-term customer retention - Manage all inbound customer requests and inquiries regarding payment processing rates and contract terms. - Analyze customer transaction data in Google Sheets and Stripe/GPI portals to prepare internal rate review proposals. - Coordinate internal review and approval of rate adjustments with Payments Management and Finance teams. - Communicate approved rate review outcomes and any necessary contract amendments clearly and professionally to the customer. - Log all rate review interactions, documentation, and final decisions in Salesforce for audit and retention tracking. Tools You’ll Use - Salesforce – for CRM and activity tracking - Gmail – for customer and partner communication - Google Sheets – for credential tracking, appointment logs, and project progress - Stripe / GPI portals – for credential lookup and resolution (as needed) What We’re Looking For - Fluent spoken and written English - Energetic and confident phone presence; professional email communication - Self-starter with the ability to prioritize and problem-solve independently - 1–2 years of experience in sales, sales support, customer service, or SaaS operations preferred - Strong familiarity with Salesforce, Gmail, and Google Sheets - Must be available U.S. CST hours 8 hours daily or some combination totaling 40 a week Performance Expectations (KPIs) - Outbound calls per day - Appointments scheduled with Payments AMs - Customers implemented and active - Credential/issue resolution time - Customer go-lives completed - Time to value from first touchpoint to processing launch Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). 100% Remote Work Environment. The base salary for this position is $50,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

About Our Company: InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use. We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being. About the Role: We are looking for a Customer Experience Manager to build customer relationships that promote client success, retention, loyalty, and brand advocacy. You will be responsible for serving as the primary point of contact for ongoing client service, education, and advising. You will make referrals for additional products and services and help identify new business opportunities. The ideal candidate has a hunger for excellence in client management and ensures smooth implementations. We’re looking for an optimistic self-starter with a proactive mindset, strong attention to detail, and the ability to manage multiple client accounts effectively. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound. If you thrive on helping clients succeed and enjoy building meaningful business relationships, this is the perfect position for you! This is a fully remote position reporting to the Customer Experience Assistant Manager. Essential Responsibilities: - Serve as the primary contact for assigned accounts and ongoing support - Conduct implementation calls and follow-up Q&A training sessions with customers via phone or Zoom (including trade-ins and LB Web basics) - Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts, including goals, policy, and proper documentation - Ensure current client success and deliver exceptional client customer service on a day-to-day basis - Create and submit weekly and monthly work-from-home schedules - Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas - Utilize Customer Relationship Management programs to document scheduled and completed activities - Understand and communicate any campaigns highlighting new products, services, and promotions - Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary - Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives Essential Qualifications: - Reside in one of the following states: AZ, CA, CO, FL, ID, IL, MN, NC, OH, OR, SC, TX, WI - Be available to work 6:00 AM – 3:00 PM, PST - 2+ years in customer service and/or customer-facing role - Excellent oral, written, and interpersonal communication skills - Advanced organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines - Strong critical thinking, analytical, and problem-solving skills - High level of accuracy, efficiency, and accountability - Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised - Proficiency with Microsoft Office or Google Suite - Type a minimum of 45+ WPM - Proficiency with CRM Software (Zoho) - Willingness to learn other software platforms as it pertains to your role Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits Summary*: - Medical (PPO), dental (PPO), vision (PPO), & life insurance* - Flexible spending account (FSA) and dependent care account (DCA)* - 401(k) plan with up to 3% company match* - Paid vacation and sick leave - 11 annual paid holidays and paid time off for birthdays - Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up - Discounted pet insurance - Job-related training reimbursement* *The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period and/or other tenure requirements. Pay Rate Range: $24.00-$30.00 per hour COMMITTED TO EQUAL OPPORTUNITY Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment. InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (323) 932-6503.