RealPage

Title: UI/UX Designer II Location: Richardson, Texas, 75082 United States Department: Engineering Position Type: Regular Job Description: Overview As a Product Designer at RealPage, you're at the frontline of the relationship between landlords and their renters. You are trying to create value for all parties as you build product via our user-centered methodology. You will represent Design in all steps of the product development lifecycle from product strategy through discovery, design, development, pilot, and general availability release. You are the UX side of the product-building triangle along with a product manager and a development lead. You will have experience collaboratively exploring the overlap between business and user goals. You have experience quantifying value creation, the delta between the current experience and the new experience. You excel at facilitating unbiased feedback to define and refine solutions. You are a champion for curiosity, and you also know how to narrow scope to something that can be released! Responsibilities - Use personas and a narrative to story-tell the problem to solve and its solution - Extract requirements from customer pain points - Lead user, customer, and SME interviews - Clearly document knowledge, existing workflows, and pain points gained from user, customer, and SME interviews - Synthesize discovery findings to narrow and prioritize into actionable scope - Solve product/user problems utilizing user-centered design thinking - Document the design solution's workflow and functional specifications for Engineering to build - Suggest a range of solutions that solve the narrowed scope - Sequence releases of proposed enhancements to help establish product timeline - Determine and monitor success metrics for proposed work - Lead team momentum through product design lifecycle, including developing a pilot plan and General Availability readiness plan to go to market with - Work with PM to align on design solution and assist in discovery efforts with producing discussion guides and conducting SME interviews - Work with engineers and QA to be able to communicate designed functionality and workflows for ticketing and quality control testing - Utilize design standards system in designing a solution and work with Design Standards team to provide feedback on design system evolution - Work with UX researchers in continuous discovery efforts - Understanding how to establish success metrics to gauge adoption and solution validation - Grow with RP Product Design Center of Excellence curriculum and be mentored by senior product designers Qualifications - Passing completion of UX coursework (degrees, certificates, bootcamps, online courses accepted) - Portfolio must tell human stories, demonstrate ability to define and assess user problems, show the work of problem-solving, communicate design solution with low-fidelity wireframes and high-fidelity clickable prototype, possess metrics of success for user outcomes, and demonstrate ability to assemble release strategy for product enhancements - Minimum 4 years of experience with UX, design, architecture or similar field experience - Clear demonstration of ability to empathize with user - Experience with agile design and development practices and user-centered design thinking - Interpersonal skills to work collaboratively and efficiently in cross-functional teams - Facilitation skills to gain product and development team alignment through all stages of product development lifecycle, especially through strategy, discovery, and design. - Must be able to synthesize discovery findings into actionable items for design and development. - Must be comfortable sharing work in all stages and appetite for rounds of iterative design - Comfortable communicating to executives and represent design POV: Demonstrate excellent communication, visual presentation, and speaking skills to be able to present to internal team and stakeholders - Possess a healthy sense of curiosity to lead experiments - Must be adept in practice of and documentation of problem-solving: Demonstrate excellent analytical and problem-solving skills and ways to visually and verbally communicate problem statement, challenges, and solutions. - Must be detail-oriented - Must be able to manage work within established deadlines - Embrace a collaborative approach - great ideas come from all places! PREFERRED KNOWLEDGE/SKILLS/ABILITIES - Background in humanities, architecture, or psychology-related field - Strong sense of curiosity and able to follow through gut feelings - Adept at async communication and working with people in other time zones. - Can-do attitude and the energy to achieve a variety of levels of done-ness - Experience in rapid prototyping tools (Figma preferred) and collaborative online tools (Miro, Mural, Notion, Figjam...) - Leadership skills to serve as a mentor to a junior designer - Appetite to learn and grow into a product strategist - Ability to carry and maintain customer rapport #LI-REMOTE #LI-JL1 SALARY AND BENEFITS - RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $107,200.00 - USD $182,600.00 /Yr.

Title: Product Manager Location: Remote, New York, 10001 United States Department: Product Management Job Description: Overview RealPage is seeking a strategic, innovative, and results‑driven Product Manager to help lead the evolution of our Renter’s Insurance portfolio within the Resident Solutions business unit. This role collaborates with fellow product managers and SME’s to define and drive the roadmap, strategy, and business performance of our insurance products, including platform capabilities, digital experiences, suite integrations, and acquisition funnels. You will be responsible for driving meaningful growth, strengthening our value proposition, leveraging emerging technologies (including AI), and ensuring we continue to win in an increasingly competitive space at the intersection of proptech and insurtech. This role is ideal for someone who combines strong business acumen with customer empathy, data‑driven decision making, a passion for experimentation, and a deep desire to deliver category‑leading products. Responsibilities Product Strategy & Vision - Develop and communicate the strategic product vision for offerings within the insurance portfolio aligned with the Resident Solutions strategic goals. - Identify new market opportunities, competitive threats, and partnership pathways to grow adoption and revenue. - Translate industry trends in insurance, e‑commerce, proptech, insurtech, and AI into actionable product initiatives. Roadmap Ownership & Execution - Own your product’s roadmap from ideation through launch and iteration. - Prioritize features and enhancements using a structured approach informed by customer value, business impact, and technical feasibility. - Draft comprehensive Product Requirements Documentation consistent with RealPage standards that support optimal development velocity and minimize re-work. - Partner closely with engineering, marketing, design, operations and other RealPage product teams to bring solutions to market. Experimentation & Optimization - Lead an experimentation culture using A/B testing, rapid hypothesis validation, and test‑learn‑iterate cycles. - Continuously optimize funnels, user experiences, and digital flows to drive conversion and retention. Customer & Market Insights - Conduct client and resident interviews, analyze behavioral data, and mine operational and financial metrics to deeply understand user needs. - Represent the voice of both residents and property management stakeholders across the organization. Business Performance & Accountability - Own KPIs including enrollment, revenue, churn, premium/policy, and customer experience outcomes. - Develop, tune and monitor performance dashboards and drive initiatives to accelerate growth. - Collaborate with finance, analytics, and channel partners to improve product economics and embedded distribution. - Analyze, triage and troubleshoot product issues impacting internal and external stakeholders including implementation, customer support, clients, residents and our insurance carriers. Cross‑Functional Leadership - Work collaboratively across Resident Solutions, insurance carriers, legal, marketing, and sales to ensure cohesive and compliant product delivery. - Provide clear communication, documentation, and alignment across RealPage business units. Qualifications - 4+ years of product management experience (preferably in fintech, insurtech, SaaS, or e‑commerce). - Proven record of delivering successful products that drive measurable business impact. - Strong analytical, problem‑solving, and strategic thinking capabilities. - Experience in experimentation frameworks, funnel optimization, and A/B testing. - Ability to collaborate cross‑functionally and influence without authority. - Excellent communication skills and comfort presenting to senior leadership. - Experience with SAFe Agile and Scrum Preferred - Knowledge of insurance, renter’s insurance, or related regulatory environments. - Experience in proptech or real estate technology. - Exposure to AI/ML‑powered product features, personalization engines, or predictive analytics. - Understanding of underwriting concepts, risk management, or insurance operations. Attributes of a Successful Candidate - Strategic thinker who understands the bigger picture and anticipates future trends. - Bias for action with a strong desire to win and grow the business. - Data‑driven decision maker who thrives in a hypothesis‑driven environment. - Customer champion who deeply values user experience. - Creative problem solver who finds elegant solutions to complex challenges. - Entrepreneurial mindset with resilience and adaptability. SALARY AND BENEFITS - RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. #LI-AS2 #LI-REMOTE Pay Range USD $85,200.00 - USD $145,200.00 /Yr.

Title: Event Marketer Location US-TX-Richardson ID2025-11971 Category Marketing Position Type Regular Overview We’re seeking a detail-oriented and dynamic Event Marketer to join our Events team. In this role, you’ll manage a portfolio of high-impact events that support our brand, product launches, customer engagement, and thought leadership initiatives. You’ll collaborate closely with show organizers, internal stakeholders, and external partners to deliver seamless event experiences that reflect our company’s innovation and excellence. As an Event Marketer, you will independently manage and execute medium to large-scale events that support RealPage’s enterprise software business in the multifamily housing and real estate industries. This role is mid-level, requiring strong organizational skills, proven event management experience, and the ability to work cross-functionally with Marketing, Sales, and Product teams to ensure successful, high-ROI programs. Bring your creativity, flexibility and positivity to a high-performing Events team that values excellence and trusted execution! Responsibilities • End-to-End Event Execution: Plan and execute a portfolio of primarily in-person events, including industry trade shows and conferences, customer summits, and partner activations. • Event Lead Collection and Measurement: Track sales engagement activity, post-event feedback and measurement to analyze event ROI and inform future planning. • Oversee logistics: venue selection, vendor negotiation, show services, catering, travel, ancillary hospitality events and onsite execution. • Stakeholder Collaboration: Serve as a key point of contact for show organizers, vendors, internal teams, and customers to ensure alignment and flawless delivery. • Sponsorship Management: Oversee sponsorship deliverables, including exhibit logistics, speaking engagements, branding, and lead capture strategies for your event portfolio. • Budget Ownership: Manage event budgets, track expenses, and ensure cost-effective execution without compromising quality. • Project Management: Maintain detailed timelines, task trackers, and documentation to ensure all event components are on schedule and within scope. • Communication & Reporting: Provide regular updates to stakeholders, post-event reporting, and event measurement goal-tracking. •Compliance & Brand Standards: Ensure all events adhere to company policies, brand guidelines, and legal requirements. • Coordinate with cross-functional teams to align event goals and outcomes. • Provide onsite leadership, managing staff and troubleshooting issues when required. Qualifications • 2–5 years of professional event planning experience (corporate, agency, or related). • Knowledge of event marketing and lead generation strategies. • Proven experience managing multiple mid- to large-scale events simultaneously in a fast-paced environment. • Strong project management, organizational, and negotiation skills. • Excellent communication skills; ability to work with executives and cross-functional teams with a customer-first mindset. • Proficiency in event management tools and platforms such as Captello, Jifflenow, Excel and Power Point presentations. • Ability to work independently and thrive in a fast-paced, remote-first team. • Willingness to travel and work occasional evenings/weekends during events. Preferred Credentials • Bachelor’s degree in hospitality, Marketing, Communications, or related field. • Background in SaaS or multifamily technology industries a plus. • Professional certifications (CMP, CSEP, or DES) a plus. • Experience with Hybrid or virtual event formats a plus. #LI-REMOTE #LI-JL1 What We Offer •Remote-first flexibility with occasional travel (~15-20%) •Collaborative, fun, inclusive team culture. •Opportunities for growth and professional development. •Competitive compensation and benefits. SALARY AND BENEFITS - RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $69,200.00 - USD $117,800.00 /Yr.

Role Description The Revenue Management Advisor II provides strategic insight and advice to customers from both a Revenue Management and general operations perspective. Revenue Managers collaborate with representatives at all levels of the organization to understand and implement strategy as well as track and review overall performance. - Build and maintain relationships with customers and internal RealPage staff at all levels. - Navigate unique or complex business scenarios to best configure Revenue Management. - Review pricing recommendations for strategic customers or on the customers behalf to ensure customer adoption and satisfaction. - Regular discussions with site, regional and asset managers related to pricing questions. - Research and evaluate model related questions related to Revenue Management with customers. - Consult with customers on parameter reviews and tuning and make strategic recommendations. - Articulate the revenue management value proposition and develop credibility for its concepts and benefits across client organizations. - Efficiently lead multiple projects and use Sales Force to track and update project steps. - Maintain a working knowledge of the integration with each Property Management System. - Identify opportunities for adoption and expansion of RealPage products. - Prioritize requests for system enhancements and coordinate follow-up with the RealPage or customer’s product management group. - Provide input and feedback, from a business user’s perspective to the RealPage Product group, on solution features and functionality. - Coordinate with other RealPage teams as needed to facilitate timely implementation and overall client success. - Lead regular performance measurement analysis and reporting to senior management regarding financial results, revenue management adoption behavior, leasing velocity and market conditions. - Mentor junior advisors across all core competencies/tasks. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - 5 years of experience in multifamily property management or related industry. - Experience using Microsoft office products; Microsoft Excel, Power Point and Word. - Excellent communication skills, both written and verbal, with ability to influence others. - Strong project management skills required; ability to manage multiple priorities simultaneously. - Familiarity with RealPage products or other property management software. - Ability to adapt to change and work well in an autonomous dynamic environment. - Ability to travel up to 20% and work outside normal business hours at times depending upon workload. - Demonstrated ability to proactively assess and address risk. - Analytical background and ability to learn new systems quickly. Requirements - 5 years of experience in revenue management. - Experience mentoring or training others. - Experience delivering professional presentations and dealing with senior executives. Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. - Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. - Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Company Description Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $94,700.00 - USD $161,300.00 /Yr.

Role Description Are you a seasoned product marketer with a passion for innovation and a track record of success in AI, data, and analytics? RealPage is seeking a Director of Product Marketing who will drive growth and customer adoption for our Agentic AI solutions within the Multifamily real estate industry. This is a mission-critical, high visibility and high impact role. The Lumina AI Workforce is a growing team of digital Agents built to handle routine tasks across leasing, operations, facilities, finance, and resident support. As a strategic cross-functional partner, you’ll drive alignment across our go-to-market, product, sales and operational teams, bring in the voice of the customer and market expertise into spearheading the launch of innovative products, build product marketing collateral, partner with sales enablement to ensure a strong mindshare and market share with our customers. Responsibilities - Go-to-Market Programs: Define, plan, and execute go-to-market for a set of integrated products, in partnership with Product Management, Marketing and Sales/Account Management teams. - Product Messaging / Positioning: Develop succinct, compelling, and differentiated product messaging, positioning in the market, supported by measurable proof points. - Marketing and Sales Content: Develop and deliver high-impact assets such as presentations, case studies, battlecards, playbooks, and competitive assessments. - Sales Enablement Training: Create sales and customer success training materials that cover industry trends, buyer personas, pain points, solutions, sales plays, and competitive differentiation. - Voice of the Customer: Engage with customers at events and through key touch points to drive awareness to adoption. Be the champion of our customers with internal stakeholders. - Marketing Strategy: Collaborate with Demand Generation, developing strategies to target accounts and segments, messaging, and promotions to generate quality leads. - Competitive Intelligence: Provide an informed point of view and deliverables articulating where competition is headed or will emerge, and how to win at an individual account and competitor level. - Digital Journey Design: Co-create world-class marketing websites that reflect a deep understanding of the prospect/buyer, their personas and content needs across all stages of the buying cycles. - Product Strategy Support: Be a valued partner to Product Management in identifying and prioritizing product capabilities required to address customer needs. Drive clarity around market trends, customer needs, and industry best practices. - Product Launch Leadership: Tier the launch of products, align resources to the opportunity, identify and analyze KPIs to measure effectiveness and identify areas to improve. Qualifications - ~10 years of experience in B2B SaaS product marketing. - Mastery of foundational product marketing skills including value proposition development, GTM strategy, audience segmentation, product launches, content creation, sales enablement, and market research. - Track record of building strong relations with product management, sales, and cross-functional teams. - Excellent communication, storytelling, and presentation skills. - Strong project management skills to plan and execute multiple workstreams simultaneously. - Bachelor’s degree in marketing, business, computer science, or engineering. - An MBA is a plus but not required. - Prior experience launching AI-based products is a plus but not required. - Experience marketing software solutions in Multifamily property management is a plus but not required. Additional Skills/Abilities - Creative storyteller who can craft elegant and compelling messages for complex products and succinctly distill complex concepts. - Strong analytical mind, skilled in assessing problems and making recommendations supported by data. - Comfort with technology – unafraid to dig into the product and learn the UI/UX, key workflows and what value it delivers to customers. - Persuasive personality that can confidently take a seat at the table and be a creative and thoughtful partner with stakeholders, regardless of their job title. - Deep understanding of B2B marketing and sales processes, how best to support sales teams and equip them for success. - Pragmatic self-starter that is outcomes-oriented and can juggle multiple work streams. - Ability to lead and influence cross-functional teams effectively to deliver required results. - Excellent collaborator that values relationships and takes pride in helping others succeed by being the lynchpin across teams. - Passion for growth, excellence, and continuous improvement of the current state of the business. Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Pay Range USD $121,000.00 - USD $206,000.00 /Yr.

Role Description The Onboarding Consultant at RealPage is a critical member of the Consulting team. He/she will be working closely with existing customers to onboard additional assets to their portfolio. As an Onboarding Consultant, he/she will be responsible for coordinating the various efforts needed to successfully deploy the RealPage solution platform. Throughout a project, the Onboarding Consultant is responsible for establishing a deployment schedule, collecting and validating required deliverables, and ensuring we deliver our solutions to meet the customers' needs. As a trusted advisor, he/she is a success implementation leader and is tasked with ultimately providing an amazing client onboarding experience. Qualifications - Experience managing complex projects and portfolios - Working with RealPage products or in the multifamily industry - 6 years of proven experience in implementation and/or project management Requirements - Strong communication, presentation, and relational skills, capable of synthesizing complex information to stakeholders of various technical backgrounds - Capable of simultaneously leading multiple projects over several months - Strong attention to detail and documentation - Ability to work independently and as part of a team, including staying connected with various internal and external cross-functional teams - Self-motivated and comfortable owning onboarding target metrics - Customer-focused mindset and a commitment to ensuring customer success Benefits - Health, dental, and vision insurance - Retirement savings plan with company match - Paid time off and holidays - Professional development opportunities - Performance-based bonus based on position

Role Description The Process Lead will be responsible for the performance of work related to lockbox processing and rent roll management. This position will have an expert understanding of lockbox and rent roll processes under their purview to direct, support, remediate, and escalate the work done by offshore operations teams. They ensure the offshore Payments and Insurance Team can achieve stated KPIs and SLAs. They act as the primary escalation point for remediating issues and analyzing root-causes. They develop and implement recommendations for process improvement, enhancements to efficiency and team development. Qualifications - Bachelor of Degree or work equivalent in a technical or analytical role - Proficiency with Microsoft Office Suite - 5+ years of experience in operations - Basic to intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) - Ability to work after regular business hours as needed to guarantee deliverables are met - Proficient in oral and written communication - Decision making, time management and organizational skills - Ability to hit deadlines - Reliable and dependable - Ability to adapt to change - Problem solving skills Requirements - Excellent analytical and collaborative skills - Ability to work independently and update management on progress - Ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach - Excellent organization, troubleshooting, and communication skills - Ability to conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment - Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive with uncertainty - Strong commitment to customer satisfaction - Experience in creating and maintaining KPIs and metrics - Experience in conflict management and client escalations Benefits - Health, dental, and vision insurance - Retirement savings plan with company match - Paid time off and holidays - Professional development opportunities - Performance-based bonus based on position Company Description RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $70,700.00 - USD $120,300.00 /Yr.

Role Description The Solution Account Manager (SAM II) is a strategic client advisor responsible for driving measurable outcomes and maximizing customer value across Investor Management Services (IMS) and Asset Investment Management (AIM). This role partners closely with clients to support successful adoption, increase solution utilization, and help them achieve meaningful business results. The SAM II develops strong relationships, understands client goals, and connects those goals to the capabilities of RealPage’s investment solutions. - Serve as a trusted advisor to a portfolio of clients using IMS and AIM solutions. - Drive adoption and measurable outcomes by aligning solution capabilities to client business needs. - Partner with clients to advance their use of end-to-end investor management and reporting workflows. - Support clients in improving investment lifecycle processes, including fundraising, investor reporting, and portfolio management. - Review client health and usage trends to identify opportunities for optimization and risk mitigation. - Facilitate regular business reviews focused on value delivery, product usage, and strategic objectives. - Collaborate with internal teams including Product, Implementation, Support, and Sales to remove blockers and ensure a positive client experience. - Partner with Digital team members for mentorship and knowledge sharing to support consistent client experiences. - Provide clear documentation of client goals, action plans, and follow-up items. - Maintain strong product knowledge across IMS and AIM and stay informed about industry trends in commercial real estate investment. Qualifications - Three years experience in investor management, investment reporting, commercial real estate investment, or a related field. Experience in account management or working directly with clients preferred. - Experience with end-to-end investor management and reporting solutions. - Familiarity with commercial real estate portfolio management, fundraising processes, and investment workflows. - Strong communication skills with the ability to engage clients at all levels, including executives. - Ability to analyze client data and trends to identify opportunities for improved outcomes. - Strong problem solving skills and comfort working in a fast-paced environment. - Excellent organization and time management skills. - Bachelor’s degree in business, finance, real estate, or related field preferred. Pay Range USD $70,700.00 - USD $120,300.00 /Yr.

Role Description The Revenue Management Advisor I provides insight and advice to customers from both a Revenue Management and general operations perspective. Revenue Managers collaborate with representatives at all levels of the organization to understand and implement strategy as well as track and review overall performance. - Build and maintain relationships with customers and internal RealPage staff. - Review pricing recommendations with or on the customers behalf to ensure customer adoption and satisfaction. - Regular discussions with site, regional and asset managers related to pricing questions. - Consult with customers on operational questions related to Revenue Management. - Consult with customers on parameter reviews and tuning. - Articulate the revenue management value proposition and develop credibility for its concepts and benefits across client organizations. - Efficiently run multiple projects and use Salesforce to track and update project steps. - Effectively communicate technical items to IT Tech or Support and follow-up to ensure customer satisfaction. - Maintain a working knowledge of the integration with each Property Management System. - Identify opportunities for ongoing learning to ensure Revenue Management is fully adopted by the customer. - Prioritize requests for system enhancements and coordinate follow-up with the RealPage or customer’s product management group. - Provide input and feedback, from a business user’s perspective to the RealPage Product group, on solution features and functionality. - Coordinate with other RealPage teams as needed to facilitate timely implementation and overall client success. - Coordinate regular performance calls reporting to management regarding financial results, revenue management adoption behavior, leasing velocity and market conditions. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - 3 years of experience in multifamily property management or related industry. - Experience using Microsoft office products; Microsoft Excel, Power Point and Word. - Excellent communication skills, both written and verbal, with ability to influence others. - Strong project management skills required; ability to manage multiple priorities simultaneously. - Ability to adapt to change and work well in an autonomous dynamic environment. - Ability to travel up to 20% and work outside normal business hours at times depending upon workload. - Demonstrated ability to proactively assess and address risk. - Analytical background and ability to learn new systems quickly. Requirements - 5 years of experience in multifamily property management or revenue management. (Preferred) - Familiarity with RealPage products or other property management software. (Preferred) Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.

Role Description The Payment Recovery and Collections Manager is responsible for leading RealPage’s collection and loss recovery operations within the Payment Operations organization. This role will support secure and compliant recovery efforts across RealPage’s payment products, overseeing strategy and execution in ACH returns, failed payment recovery, chargebacks, and future credit/collections programs. This leader ensures that financial loss is minimized while maintaining strong customer and regulatory outcomes. The role requires strong analytical discipline, exceptional stakeholder communication, and a deep understanding of payment lifecycles and credit-risk behaviors. They will lead a high-performing team of onshore Process Leads while maintaining accountability for the performance and accuracy of an offshore team. They balance people leadership and process optimization, serving as the bridge between strategic goals and technical excellence. They advocate for their team with internal and external stakeholders. The Payment Recovery & Collections Manager serves as a key escalation point for complex recovery issues and contributes to broader Payment Operations objectives related to risk management, operational excellence, and client trust. Responsibilities - Collections Strategy & Risk Management - Develop and execute strategies that minimize financial exposure associated with unpaid balances, returns, disputes, and chargebacks. - Oversee root-cause analysis across failure types (e.g., NSF, fraud, administrative returns) to drive preventative measures. - Partner with Risk, Legal, and Compliance to ensure adherence to NACHa, Reg E, card network rules, and state/federal collections laws. - Implement monitoring mechanisms to identify emerging credit-risk trends and proactively adjust workflows and staffing. - Team Leadership & People Management - Manage, mentor, and develop 2–4 Process Leads and offshore teams as applicable, ensuring they have the resources to maintain their status as process authorities. - Work closely with in-country direct management to oversee offshore Payments and Insurance Team’s work as it relates to processes within their functional area. - Foster a culture of accountability, innovation, and cross-functional collaboration. - Conduct performance reviews, identify skill gaps, and implement professional development plans. - Partnership & Quality Assurance - Provide "dotted line" leadership to an offshore data entry team, acting as second point of escalation (after Process Leads) for routine issues, and primary for crisis management. - Work closely with in-country direct management to oversee offshore Payments and Insurance Team’s work as it relates to processes within their functional area. - Work with Process Leads to define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the offshore team (e.g., turnaround time, error rates). - Coordinate with other Operations Managers to ensure process handoffs and work is completed accurately and efficiently throughout the Operations Division. - Process Optimization & Strategy - Work with Process Leads to map out workflows, identifying bottlenecks and opportunities for automation or streamlining. - Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency across both local and offshore teams. - Implement data-driven reporting to track the overall health of the operations division. - Stakeholder Management - Act as the liaison between the operations division and internal departments (e.g., IT, Finance, Sales). - Translate complex technical process updates into actionable insights for executive leadership. - Work with banking partners and vendors to maintain service levels and remediate issues. Qualifications - 5+ years in collections or recovery management, with at least 2 years in a people-leadership role. - Strong working knowledge of ACH returns, NACHA rules, Reg E, card network dispute frameworks, and collections compliance requirements. - Demonstrated success improving recovery rates, reducing losses, and optimizing operational workflows within a collections environment. - Proven experience managing BPO (Business Process Outsourcing) or offshore teams. - Strong ability to interpret data and use it to drive process changes. - Exceptional verbal and written communication skills, with the ability to manage teams across different time zones and cultures. - Proficiency in MS Office, APIs, Salesforce, SharePoint. Requirements - The ability to manage high-level SMEs by providing technical feedback without micromanaging their expertise. - Skill in managing "dotted line" relationships, including maintaining KPIs and other performance standards. - The ability to translate high-level company goals into daily operational tasks for both the local and offshore teams. - Proficiency in identifying trends within raw data to predict bottlenecks or staffing needs before they become critical. - The mental agility to troubleshoot process breakdowns that involve multiple stakeholders and moving parts. - The ability to communicate effectively and empathetically with an offshore team, ensuring they feel integrated into the company culture. - The capacity to make firm calls on process changes or escalations when deadlines are tight. - The ability to pivot strategies quickly when technology or business requirements shift. - Expert knowledge of KPI development, SLA management, and "Business Process Outsourcing" (BPO) governance. - Deep understanding of process improvement methodologies (e.g., Lean, Six Sigma, or Agile). - Familiarity with data privacy laws and regulatory standards relevant to the rental industry. - Knowledge of workflow automation tools, CRM/ERP systems, and advanced data visualization tools (like Power BI or Tableau). Physical Demands and Working Conditions - Occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. - Must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. - May be required to sit and/or stand for long periods of time. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - May be required to lift or move 10+ pounds. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.