Make a difference. Be happy. Grow your career. SENIOR CONSULTANT - STAFFING SERVICES The Senior Consultant - Staffing Services2 provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals. Key Responsibilities Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to: - Evaluate current-system processes and procedures; recommend and develop workflow and computer system configurations and modifications based on experience and best practice - Apply technical expertise to individual client system build to identify, test, and troubleshoot software systems - Provide project management and project leadership services in alignment with client expectations and contracted role - Provide leadership guidance and mentorship to client and Nordic teammates - Work directly with project teams, end-users, and leadership as project needs dictate - Lead and attend meetings regarding project status and on-going work-product coordination - Accurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and individual client requirements - Additional specific duties related to the project as may be required and dictated by client Skills and Experience - Bachelor’s degree or equivalent experience required - Relevant training, certification, or accreditation required - 2+ years’ relevant industry-specific work experience required - 5+ years’ professional experience strongly preferred - Previous consulting experience preferred - Excellent communication skills, written and verbal - Proven ability to apply problem solving and technical skills - Must demonstrate and embody Nordic’s maxims - Possess a strong work ethic and treat others with respect, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational values - Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines - Demonstrated sound judgment and appropriate escalation - Highly organized, able to multi-task as well as maintain intense focus on individual tasks - Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product - Highly adaptable and able to acclimate quickly to new project assignments - Aptitude for mentoring and guiding others - Maintain a high degree of professionalism - Must be able to work independently, as well as within a team environment Additional Details - Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility - Travel up to 100% of the time, or as Nordic or client needs dictate - Position generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occur - Work schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours - Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessary - Timely entry of time and expenses required in accordance with Nordic and client policy - Status reporting and project handoff documentation as required by Nordic or client - Provide equipment necessary to perform job functions in accordance with Nordic and client policy - Complete all Nordic and client required training and education in timely manner - Respond to communication from Nordic management team and other corporate team members in a timely and complete manner - May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers #LI-GV1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

• Oversee day‑to‑day delivery operations across the ServiceNow portfolio, ensuring projects meet quality, scope, timeline, and budget expectations. • Foster consistent delivery practices by implementing and maintaining Evora delivery standards, methodologies, and governance. • Support Project and Engagement Managers through coaching, oversight, and escalation management. • Partner closely with the Head of ServiceNow to ensure alignment between business targets and delivery capability. • Ensure high CSAT and overall engagement health across the delivery portfolio. • Step in to resolve customer concerns, mitigate risks, and prevent or de‑escalate project‑level issues. • Drive proactive identification of upsell/cross‑sell opportunities through trusted delivery relationships. • Lead, mentor, and develop Project Managers, Engagement Managers, and other delivery personnel. • Oversee team onboarding, skill development, performance support, and succession planning. • Champion an inclusive, collaborative team culture that reflects Evora’s values and high standards. • Collaborate with Sales, Business Development, and Practice leadership to ensure resource readiness and realistic scoping. • Participate in forecasting, staffing decisions, and planning for both short‑ and long‑term delivery needs. • Support cross‑cluster collaboration to ensure consistency, scalability, and alignment across regions. • Continuously evaluate and improve delivery processes, tools, templates, and best practices. • Contribute to thought leadership and internal initiatives that enhance delivery quality and effectiveness. • Take ownership for driving positive operational change, even in ambiguous or evolving circumstances.

• Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. • Play a crucial role in optimizing the business functions at USPS. • Develop, implement, and maintain robust software solutions tailored to meet customer needs. • Collaborate with cross-functional teams to understand customer requirements, optimize workflows, and integrate cutting-edge technologies. • Ensure a seamless user experience. • Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals.

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues. • Troubleshoot and resolve issues related to ITSM and at least one additional ServiceNow module, such as HRSD, SPM, SAM, HAM, CMDB, IRM, SecOps, or custom applications. • Support and maintain ServiceNow modules. • Support and maintain integrations between ServiceNow and external systems. • Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions. • Participate in platform upgrades, clone, patching, and performance optimization initiatives. • Ensure adherence to best practices in ServiceNow development and configuration. • Document technical solutions, workflows, and issue resolutions. • Perform deployment.