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Let's Shape a Multilingual Future.
Associate Account Manager
Location
United States
Posted
82 days ago
Salary
$54K - $57K / year
Seniority
Mid Level
Job Description
Associate Account Manager
Wayside Publishing
• Play a key role in supporting the Sales Representatives, Account Managers, and Marketing teams to ensure smooth day-to-day operations and to help drive sales initiatives. • Handle a mix of administrative, marketing, and customer service responsibilities while assisting with Salesforce, Pardot, and other system-related tasks. • Serve as the primary point of contact for smaller accounts, managing customer inquiries and fostering long-term relationships that contribute to the overall success of the sales team. • Generate quotes, access codes, and prepare other necessary documentation to assist the sales team and customers. • Maintain and update Salesforce records, generate reports, and track sales activities to ensure accuracy and timeliness. • Assist with the preparation of Requests for Proposals (RFPs) in collaboration with Sales Representatives and Account Managers. • Collaborate with the sales manager and individual sales reps on special projects and monitor ongoing sales benchmarks. • Conduct account, industry, and regional research to support business development and sales strategies. • Manage a portfolio of small accounts, proactively address customer inquiries, resolve issues, and ensure high levels of customer satisfaction and retention. • Coordinate mass outbound communications, including emails, newsletters, and marketing campaigns in collaboration with the marketing team. • Oversee review and pilot program order processing, ensuring accuracy and timely fulfillment. • Act as a liaison between the sales team and other internal departments to facilitate smooth communication and project alignment. • Organize and maintain marketing and sales collateral to ensure the sales team has the necessary resources for success. • Provide administrative support to the sales staff, including research, data entry, lead generation, and project coordination. • Assist with travel arrangements, conference planning, event coordination, and customer support at events. • Track and report on team-related activities and project statuses to maintain transparency and accountability. • Build and maintain positive relationships with assigned small accounts to encourage long-term partnerships and customer loyalty. • Travel as needed (estimated 20-50%) for conferences, training, and customer visits.
Job Requirements
- Minimum of 2 years of professional experience supporting sales functions or sales professionals.
- Experience with sales tracking and reporting within a CRM management tool (Salesforce preferred).
- Proficiency in Microsoft Office Suite (especially Excel, Word, and PowerPoint) and familiarity with marketing automation platforms (Pardot experience is a plus).
- Strong oral and written communication skills, with the ability to collaborate effectively across teams and with customers.
- Excellent time management and organizational skills with a keen eye for detail.
- Analytical mindset with the ability to interpret sales data and provide actionable insights to support strategic decision-making.
- Valid driver’s license and willingness to travel within the assigned region, including overnight trips and air travel as needed.
- Experience or familiarity with the educational K-12 market is strongly preferred.
- Teaching experience — especially in world languages — is highly desirable.
- Proficiency in one or more of the following languages is a strong plus but not required: Spanish, French, German, Italian.
Benefits
- Health insurance with options for dental, vision, life insurance, and more.
- Retirement savings plan with employer contribution.
- Employer-paid STD and LTD policies.
- Paid holidays.
- Work/life balance as a company value.
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