• Manage and maintain key, assigned, third-party software, including our ATS system (Greenhouse) and HRIS platforms. • Provide ongoing support to users with training, configuration changes, and updates as needed, specifically with Greenhouse. • Maintain data integrity, user access control, and configurations to align with evolving business needs. • Be the subject-matter expert for each tool, answering questions and solving problems as they arise, specifically with Greenhouse. • Work across teams to identify needs within each tool, implementing those needs or creating development requirements when integration with our internal applications is needed. • Stay in the know on updates to our COTS applications and determine if we can leverage any of the new features for a positive business impact. • Deliver training documentation and change management to support user adoption and system utilization. • Develop and refine procurement procedures and standards for the organization. • Manage vendor relationships as the main N2 contact for vendors, as well as manage and track renewal life cycles and interact with internal and external stakeholders on contracts.

• Act as a key interface, managing direct client relationships to ensure an outstanding and proactive service experience. • Serve as a technical accounting expert, providing critical advisory support on significant business and accounting decisions for the team and clients. • Oversee and execute complex accounting, analytical, and financial reporting duties, guaranteeing the timely and accurate completion of client and investor deliverables. • Assist in the preparation, compilation, and verification of external client and regulatory reporting packages, and financial information for stockholder/investor reports. • Facilitate annual external audits, including preparing the initial draft of the annual audit report, related schedules, and disclosures, and managing the PBC (Prepared By Client) list and tax documentation. • Research and assist in interpreting the impact of emerging accounting developments on client reporting and business processes.

• Customise and optimise the NetSuite platform to improve functionality and usability. • Develop and implement detailed reporting solutions for actionable business insights. • Create and manage custom fields, records, workflows, and scripts to align with organizational needs. • Oversee the setup and configuration of new entities within NetSuite. • Lead the migration of financial data and processes from MYOB to NetSuite, ensuring accuracy and efficiency. • Collaborate with cross-functional teams to gather requirements, identify solutions, and implement enhancements. • Train team members to maximise NetSuite’s capabilities and effectiveness. • Ensure system security, compliance, and best practices are maintained.

• Support with organizational, administrative and service-related tasks in day-to-day operations. • Scan and digitally assign incoming mail. • Send identification chips for meal distribution to students or their parents. • Assist with general office tasks (filing, data maintenance, internal organization). • Archive documents and records. • Receive incoming customer inquiries (by phone or via a ticketing system).