Role Description Providing our clients with exceptional service is the foundation of our business. In Quality Assurance, associates are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. - Work collaboratively with colleagues, exhibiting company values. - Ensure that all communications are handled in a professional, timely, and courteous manner. - Communicate necessary information punctually, accurately, effectively, and report incidents to management. - Welcome change and continuously work to enhance job knowledge while bringing value to role. - Take ownership of your work; follow through until final resolution. - Provide transcriptionist support post-scheduling through job completion. - Conduct quality assessments of transcriptionists' work product. - Prepare and deliver feedback for transcriptionist and reporter review. - Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. - Follow established processes and service-level agreements. - Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. - Work within established production levels for various tasks. - Track and report information as requested. - Provide special task transcription support as assigned and in accordance with business needs. Qualifications - 2+ years transcription experience - 2+ years’ experience in legal field - 2+ year transcription QA experience - Experience providing written and in-person feedback - Ability to proofread and edit documents effectively and efficiently. - Able to manage legal transcript content according to standards. - Able to manage simultaneous use of software applications. - Able to provide feedback in an effective and constructive manner. - Proficient in professional use of MS Office applications. - Advanced typing speed of 60+ WPM. - Superior written communication skills. - Advanced English language skills including grammar, punctuation, and spelling. - Support-service oriented with strong interpersonal skills. - Dedicated professionalism with the ability to respond promptly and accurately. - Ability to retain details and process work accordingly. - Able to work independently in strict alignment with a team. - Excellent hearing and ability to easily discern details and speakers within audio recordings. Benefits - Competitive compensation and total rewards package - Comprehensive medical, dental, and vision insurance - Remote work structure - Paid Time Off to rest, relax, and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick, and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/therapists (app-based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp – a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities, and more!

• Strategic Oversight: Lead the QA process for a massive volume of global assets, ensuring every deliverable—regardless of language or format—meets the highest standards of visual, auditory, and brand consistency. • Brand Stewardship: Act as the ultimate authority on brand guidelines across multiple sub-brands, identifying subtle layout issues, stylistic inconsistencies, and brand drift. • Process Optimization: Refine and scale QA workflows to handle 60+ languages, verifying translated assets against source documents and project briefs with meticulous accuracy. • Cross-Functional Collaboration: Partner closely with Project Managers and Creative Directors to navigate project lifecycles, troubleshoot delivery bottlenecks, and ensure 100% alignment with briefs. • Team Leadership: Stay at the forefront of QA best practices and industry tools, implementing new methodologies to improve speed-to-market without sacrificing quality.

• designing, implementing, and maintaining automated test solutions for web and backend systems • developing and evolving test automation frameworks using modern tools and technologies • planning, structuring, and designing test scenarios and test cases based on business and technical requirements • automating backend/API tests • actively participate in the full Software Development Life Cycle (SDLC), including requirements analysis, refinements, reviews, and retrospectives.

• designing, implementing, and maintaining automated test solutions for web and backend systems • developing and evolving test automation frameworks using modern tools and technologies • planning, structuring, and designing test scenarios and test cases based on business and technical requirements • automating backend/API tests • actively participate in the full Software Development Life Cycle (SDLC)