VERITEXT LLC

Role Description Providing our clients with exceptional service is the foundation of our business. In Quality Assurance, associates are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards. - Work collaboratively with colleagues, exhibiting company values. - Ensure that all communications are handled in a professional, timely, and courteous manner. - Communicate necessary information punctually, accurately, effectively, and report incidents to management. - Welcome change and continuously work to enhance job knowledge while bringing value to role. - Take ownership of your work; follow through until final resolution. - Provide transcriptionist support post-scheduling through job completion. - Conduct quality assessments of transcriptionists' work product. - Prepare and deliver feedback for transcriptionist and reporter review. - Act as level two knowledge resource for transcriptionists regarding quality standards and requirements. - Follow established processes and service-level agreements. - Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. - Work within established production levels for various tasks. - Track and report information as requested. - Provide special task transcription support as assigned and in accordance with business needs. Qualifications - 2+ years transcription experience - 2+ years’ experience in legal field - 2+ year transcription QA experience - Experience providing written and in-person feedback - Ability to proofread and edit documents effectively and efficiently. - Able to manage legal transcript content according to standards. - Able to manage simultaneous use of software applications. - Able to provide feedback in an effective and constructive manner. - Proficient in professional use of MS Office applications. - Advanced typing speed of 60+ WPM. - Superior written communication skills. - Advanced English language skills including grammar, punctuation, and spelling. - Support-service oriented with strong interpersonal skills. - Dedicated professionalism with the ability to respond promptly and accurately. - Ability to retain details and process work accordingly. - Able to work independently in strict alignment with a team. - Excellent hearing and ability to easily discern details and speakers within audio recordings. Benefits - Competitive compensation and total rewards package - Comprehensive medical, dental, and vision insurance - Remote work structure - Paid Time Off to rest, relax, and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick, and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/therapists (app-based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp – a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities, and more!

Role Description Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (Mountain Region), you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment. - Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team. - Respond to all client requests received via email and/or phone queue timely. - Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution. - Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders. - Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services. Qualifications - Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care. - Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette. - Bold thinker – you thrive under pressure and love to solve tough problems in creative ways. - A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it. - Confident juggling timelines, priorities, and multiple clients at once with grace. - Adaptable, open to ongoing change and collaboration. - A laser-sharp eye for detail and strong organizational skills. - Comfort with technology, including proprietary software. - 2-4 years of professional experience; familiarity with court reporting or legal services is a huge plus. Benefits - Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance. - Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more. - Employee equity and referral programs: when we succeed, you succeed! - Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally. - Matched 401(k) to help you save for your future. - Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in. - Earned wage access: get a portion of the wages you earned prior to payday. - Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth. - Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!

Role Description As a Video Orders Associate (Corporate), you will exceed client expectations by proactively managing their video requests on litigation matters. Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. - Understand Company targets and strive to meet and exceed. - Understand Veritext products and services, their value and commensurate fees. - Resolve issues and/or escalate as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution. - Recommend and implement improvements in process and procedures. - Participate in and absorb all trainings including Grovo, Summer Camp, in-person development sessions, etc. - Fully understand and utilize Vision functions as it relates to your position. - Support all Veritext Intra-Company jobs, consistent with all client/regional jobs. - Track in media from the Cloud/email; set up and process Orders accurately and timely. - Follow up with videographers for missing media and paperwork. - Understand the different Veritext video formats and can articulate this information to others. - Set up basic and complex videoconferences. - Establish and manage cases in Vision; be proactive in their approach. - Process all jobs accurately and in accordance with Standing Orders, notes and client specifications; relay these requirements to subcontractors. - Ensure that Vision standing orders, notes, etc. are clear, detailed and actionable. - Respond to complicated video requests. - Effectively and clearly communicate the differences between videoconferencing and Veritext Virtual. - Align correct product/services including features and benefits to clients' needs. - Ensure that all video advanced services are billed accurately. - Work collaboratively with Veritext colleagues, exhibiting Veritext Values. - Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner. - Communicate necessary information timely, accurately and effectively; report incidents to management. - Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role. - Take ownership of your work; follow-thru until final resolution. Qualifications - 1+ years of related experience. - Proficiency in Computers and MS Office required. - Proficiency in relevant software packages and applications. - Must possess strong written and verbal communication skills. - Customer service oriented with strong interpersonal skills. - Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines. - Must be detail oriented, organized and be able to multi-task. - Proactive and motivated with strong problem solving and follow up skills. - Prior knowledge of/experience working in the Legal industry preferred. Benefits - Competitive compensation and total rewards package. - Comprehensive medical, dental and vision insurance. - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time). - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more). - Matched 401(k) to help you save for your future. - Pet insurance to help your pet(s) live a long and happy life. - Flexible Spending Accounts (healthcare, dependent care, transit & parking). - Company-paid life insurance as well as short-term and long-term disability insurance. - Learning and development opportunities to advance both personally and professionally. - Veritext Summer Camp – a fun-filled culture building and learning experience. - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Account Specialist (Corporate), you’ll be responsible for driving sales and revenue from new and existing clients around the nation. - Build relationships with prospective and assigned clients through tactical conversations to understand their business objectives and determine appropriate Veritext solutions - Remain in continual communication with clients to maintain superior client satisfaction, educate on emerging industry trends related to their litigation needs - Host virtual presentations to clients demonstrating Veritext products and solutions; provide training as necessary - Drive the sales process by identifying, selling and closing new areas of opportunity - Utilize proprietary software and Salesforce to track all sales-related activities - Maintain up-to-date knowledge of Veritext products, services, policies and best practices Qualifications - 1+ years of inside sales/client service and/or paralegal experience - Self-motivated, energetic and creative driven to exceed sales goals - Exceptional communication skills with a friendly and confident phone presence - Naturally skilled at building relationships and establishing a rapport with clients - Strong technical and analytical acumen; receptive and eager to learn new technology in an accelerated fashion - Professional, timely and courteous Benefits - Competitive compensation and total rewards package - Comprehensive medical, dental and vision insurance - Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time) - Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) - Matched 401(k) to help you save for your future - Pet insurance to help your pet(s) live a long and happy life - Flexible Spending Accounts (healthcare, dependent care, transit & parking) - Company-paid life insurance as well as short-term and long-term disability insurance - Learning and development opportunities to advance both personally and professionally - Veritext Summer Camp – a fun-filled culture building and learning experience - Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! Company Description Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. - For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions - The highest-quality network of reporters and legal videographers - Unmatched expertise in multiparty and complex litigation - Unparalleled client service - State-of-the-art conference spaces across North America