About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission: As an Instructional Designer on the Corporate Learning & Development team, you will champion the creation of innovative, engaging, and high-impact learning solutions that drive Agero’s business strategy forward. You’ll serve as a strategic partner to our L&D team, People Business Partners, and business leaders – translating organizational goals into immersive learning experiences. Your focus will be on shaping non-technical skills and behaviors through modern, blended solutions across a variety of modalities (virtual instructor-led, self-directed, on-the-job, etc.). This role offers high visibility across all levels of the organization, giving you the platform to combine instructional expertise and strategic program management with emerging technologies – including AI – to build next-generation solutions. Key Outcomes: - Design and launch end-to-end learning experiences for an enterprise audience, partnering with stakeholders on the People team and SMEs throughout the business. - Develop a variety of learning offerings: eLearnings, in-person and virtual instructor-led workshops, videos, AI-enabled practice scenarios, and other on-demand resources. - Leverage AI tools to create personalized learning experiences, accelerate development, and enhance learner engagement. - Enable seamless learning in the flow of work via leading edge program design, AI-enabled resources (i.e. NotebookLM), and creative integrations (i.e. Slack, LMS, project management tools). - Be a creative asset for the L&D team, contributing design expertise to new and existing L&D programs and assets. - Work collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives - Use performance, engagement and other data sources to prioritize work and drive continuous improvements Skills, Education and Experience: Skills - Excellent written and verbal communication skills. - Strong grasp of adult learning theory with knowledge of leading edge practices in organizational learning. - Proficient in the use of Google Workspace, Zoom, Slack, Canva, Camtasia or other video editing software, Articulate, and AI-powered course/content authoring tools. - Demonstrated ability to apply UX/UI principles to create intuitive learner journeys. - Must be able to manage multiple creative workstreams simultaneously. - Strong visual storytelling and design skills; portfolio of relevant sample content required at application. Education - Bachelor’s Degree - Formal training in instructional design, adult learning theory, organizational development, or relevant specialized certifications as a plus. Experience - 5+ years of experience in a fast-paced technology or high-growth corporate environment with a proven track record of delivering high-impact learning programs. - A diverse portfolio of high-production assets: eLearning, video, AI-enabled simulation, and instructor-led experiences. - Demonstrated ability to design, build, launch, and scale learning opportunities. - Experience measuring impact and iterating on programs based on data. - Blended learning and on the job learning application is strongly preferred. - Experience driving the adoption of new behaviors and tools across a distributed or hybrid workforce. Hiring In: - United States: Massachusetts, New Hampshire **This role requires being onsite in our Medford, MA HQ one day per week (Wednesdays). We offer free garage parking and are also accessible by the MBTA. The anticipated closing date to submit applications for this role is April 27, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. Medford $80,000—$110,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description This role will begin as a 1099 contract engagement, with the potential to convert to a full‑time position based on business needs and performance. A Day in the Life and the Impact You’ll Make: As a contract Instructional Designer, you will partner with DEKRA subject matter experts, consultants, and project leaders to design and deliver high‑impact learning solutions that strengthen safety culture, human performance, and operational excellence. Using modern instructional design practices and AI‑enhanced development tools, you will accelerate content creation while maintaining DEKRA’s quality, consistency, and brand standards. Your work directly supports DEKRA’s mission to make the world a safer place—at work, on the road, and at home. What You’ll Do: - Learning Design & Development - Design and develop learning solutions for in‑person workshops, virtual instructor‑led training, digital learning modules, and microlearning. - Conduct learning needs analysis and recommend solutions aligned to DEKRA’s safety, human performance, and high‑risk industry focus. - Create storyboards, scripts, facilitator guides, participant materials, assessments, and performance support tools. - AI‑Enhanced Content Creation - Apply AI tools to accelerate content development, including text, visual, video, avatar, and voice‑based assets. - Develop AI‑supported scenarios, simulations, or branching learning experiences where appropriate. - Integrate AI workflows into authoring environments such as Articulate Storyline, Rise, Adobe Captivate, or similar tools. - Multimedia, Video & Avatar Development - Produce high‑quality video learning assets, including AI‑generated avatars, explainer videos, and microlearning videos. - Utilize tools such as OpenAI, Microsoft Copilot, HeyGen, Synthesia, Descript, or similar platforms to deliver polished, branded multimedia content. - Collaborate with stakeholders to ensure accuracy, clarity, and production quality. - Project & Stakeholder Management - Manage learning development projects from kickoff through delivery, ensuring timelines, scope, and quality standards are met. - Communicate proactively with project sponsors, SMEs, and cross‑functional partners. - Deliver work on time, within scope, and aligned to DEKRA expectations. Qualifications - 5+ years of experience in Instructional Design or Learning Experience Design. - Experience with AI‑enhanced content creation. - Proficiency with Articulate Storyline, Rise, Adobe Captivate, or similar authoring tools. - Strong video and avatar‑based content development skills. - Excellent writing, storytelling, and communication skills. - Portfolio required, showcasing multimedia learning and AI‑driven samples. - Familiarity with DEKRA‑relevant sectors such as safety, human performance, or high‑risk industries. - Experience working across multiple LMS platforms, including course publishing, validation, troubleshooting, and learner deployment using SCORM and/or xAPI. - Working knowledge of ADDIE, SAM, or LXD methodologies. - Graphic design or motion design experience (preferred). Physical Considerations - Ability to lift 25-50lbs (luggage). - Extended periods of computer-based work. Travel Considerations - < 25% with occasional onsite collaboration.

Role Description The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs. - Oversees the daily activities of training associates and consultants. - Conducts performance evaluations that are timely and constructive. Duties/Responsibilities - Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. - Ensures that training materials and programs are current, accurate, and effective. - Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry. - Identifies problems and opportunities such as operational changes or industry developments that training could improve. - Conducts or facilitates required and recommended training sessions. - Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs. - Ensures that training milestones and goals are met while adhering to approved training budget. - Prepares and implements training budget. - Performs other related duties as assigned. Qualifications - Excellent verbal and written communication skills with strong graphic design ability. - Thorough understanding of training processes. - Ability to moderate large groups. - Extremely organized and detail-oriented. - Proficient with Microsoft Office Suite or related software. Requirements - Bachelors degree in Communications or related experience required. - At least two years of experience in training with one year of supervisory experience required. - U.S. Citizenship. - Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation. - 3+ years’ experience in a contact center customer service environment. Preferred - Knowledge of medical terminology. - TRICARE experience. Working Conditions - Prolonged periods sitting at a desk and working on a computer.

• Partner with Product owners, managers from early-stage release kick-off discussions and stay ahead of feature evolution. • Identify skill and capability gaps and build a proactive technology learning roadmap for customer-facing teams (Professional Services, Support, Technical Sales). • Translate complex technical product features into engaging, easy-to-understand educational content, including product demos, FAQs • Develop technical training materials, including e-learning modules, manuals, slide decks, and virtual training sessions • Plan and execute timely internal technology training to ensure readiness of customer-facing teams before every product version launch. • Organize "train-the-trainer" sessions with subject matter experts to scale technical knowledge • Facilitate regular internal training workshops (remote) to maintain high technical proficiency • Update customer facing training documents with new product features and functionality • Monitor and evaluate training program effectiveness, utilizing metrics and employee feedback to make continuous improvements • Maintain accurate records of training participation and completion rates • Produce video training modules for Incognito products using historical training deliveries