Role Description This role provides the opportunity to act as a trusted technical advisor for enterprise customers, helping organizations solve complex software development challenges. You will work closely with sales, product, and customer success teams to identify customer needs, architect solutions, and demonstrate the value of technical offerings. The position requires deep expertise in software development lifecycle (SDLC), DevOps, source control, and digital transformation initiatives. You will influence customer adoption, guide post-sales teams, and ensure that solutions meet both technical and business objectives. Operating in a fully remote environment, this role allows you to make a measurable impact while collaborating with global teams and shaping the future of software delivery. - Act as the primary technical advisor for enterprise customers, building trusted relationships and addressing technical challenges - Collaborate with sales, support, and customer success teams to develop joint strategies that drive product adoption - Deliver live product demonstrations and proofs-of-concept to showcase technical solutions - Assess customer requirements and map them to appropriate solutions, guiding digital transformation and modernization efforts - Navigate complex technical scenarios, including migration from existing tools and workflows to modern software platforms - Advocate for customer interests internally, sharing feedback with product and engineering teams - Provide post-sales oversight and guidance to ensure successful implementation and adoption of solutions Qualifications - 8+ years of experience in technical consulting, technical sales engineering, or related roles, with progressive responsibility - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (Master’s or Doctorate preferred) - Expertise in enterprise software development lifecycle (SDLC) and large-scale software development teams - Strong understanding of source control, Git workflows, CI/CD, DevOps, and DevSecOps principles - Experience driving digital transformation initiatives and software modernization projects - Excellent written and verbal communication, including public speaking and presentation skills - Ability to travel up to 25% when required - Preferred: Knowledge of AI impact on developer tools, regulated industries, and software security practices Benefits - Competitive base salary and performance-based sales incentives - Fully remote work with flexible scheduling - Comprehensive health, dental, and vision insurance - Retirement savings plans with company contributions - Professional development opportunities and continuous learning resources - Inclusive and collaborative work environment with global teams - Recognition programs and career growth opportunities Company Description

• The Technical Account Manager (TAM) Team Leader oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform. • Ensure each TAM provides the service as the technical account owner for their assigned customers. • Accountable for team performance, customer outcomes, and consistent execution of service commitments across the portfolio. • Manage a strategic, and limited number of accounts yourself as a Technical Account Manager. • Partner closely with Dedicated Client Care / Support leadership to drive proactive service, effective escalation handling, and measurable customer value. • Define and track team KPIs and drive continuous improvement. • Run regular 1:1s, performance reviews, and development plans; build succession and support internal mobility. • Ensure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong customer relationships. • Intervene directly in major incidents, escalations, and renewal risks to restore trust and drive an action plan.

About Us Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Summary The Staff Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience. What You'll Do Be a keen learner: - At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases. - Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning. Be a passionate problem solver: - If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. As a Staff Developer Success Engineer, you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. - You'll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale. - Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry, we have seasoned engineers and mentors to support you along the way! Be a great communicator: - As a Staff Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability. - Your insights will influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test). - You’ll serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales. What You'll Bring - 9+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript. - Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker). - Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues. - Minimum of one year experience in an internal or external customer-facing role. - Passion for helping others regardless of who they are or how they act. - Experience working with or as part of remote teams. - Strong written and verbal communication skills. - Seek to understand first, lead with data, and rely on facts. Nice to Have - Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc. - Experience with security certificate management and implementation. - Ability to understand use cases and translate them into Temporal design decisions and architecture best practices. - Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK. Compensation - The estimated pay range for this role is $170,000 - $215,000 depending on qualifications and location - Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits - Unlimited PTO, 12 Holidays + 2 Floating Holidays - 100% Premiums Coverage for Medical, Dental, and Vision - AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) - Empower 401K Plan - Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks - $3,600 / Year Work from Home Meals - $1,800 / Year Professional Enrichment (Career Development & Professional Memberships) - $1,200 / Year Lifestyle Spending Account - $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you) - $74 / Month Reimbursement for Internet - Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

• Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point • Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns • Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates • Lead incident response coordination for customer-impacting issues, including root cause analysis and follow-through on remediation • Translate customer needs into actionable feedback for product and engineering teams, helping shape the roadmap • Guide customers through platform migrations, new feature rollouts, and architectural changes with minimal disruption • Work cross-functionally with engineering, product, support, and operations to ensure a seamless customer experience • Help customers adopt best practices around redundancy, monitoring, and scaling to handle real-world call volumes and spikes • Analyze metrics and trends (call volume, concurrency, failure rates) to drive continuous improvement • Build long-term relationships with both technical and operational stakeholders at customer organizations