RapidSOS

• Oversee daily IT operations and own the company's application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible • Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions • Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability and reduce toil via automation • Provide leadership and direction to IT Systems Admins and Help Desk staff • Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions • Partner with InfoSec to operationalize incident response and vulnerability management • Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware

• Own and evolve the company’s core operating models, including sophisticated financial modeling and scenario/sensitivity analysis. • Lead the development and implementation of advanced financial planning and forecasting processes. • Act as a strategic partner to cross-functional teams, identifying challenges and delivering actionable solutions. • Support monthly and quarterly close processes, providing deep-dive variance analysis to identify trends and risks. • Deliver timely, accurate monthly reporting packages for the executive team and board. • Own the development and maintenance of KPI dashboards and performance metrics. • Partner with BI and data engineering to move recurring analysis out of spreadsheets and into governed systems. • Raise the analytical bar across finance and the business through the quality of your work.

• Independently identify the highest-leverage opportunities across RapidSOS operations where AI can create meaningful acceleration, simplification, or cost reduction • Design, build, and deploy AI-powered tools, agents, and automations — end to end — with a daily or weekly shipping cadence • Work across every function of the company (engineering, sales, customer success, product, ops) to understand workflows and spot AI application opportunities • Evaluate and adopt the best available AI coding agents and agentic frameworks (Claude Code, Cursor, Copilot, and equivalents) to maximize your own output velocity • Own the full lifecycle of each initiative: discovery, hypothesis, prototype, production, and measurement of impact • Bring a founder's perspective — you are not executing a prescribed roadmap, you are defining it

• Independently identify the highest-leverage opportunities across RapidSOS operations where AI can create meaningful acceleration, simplification, or cost reduction • Design, build, and deploy AI-powered tools, agents, and automations — end to end — with a daily or weekly shipping cadence • Work across every function of the company (engineering, sales, customer success, product, ops) to understand workflows and spot AI application opportunities • Evaluate and adopt the best available AI coding agents and agentic frameworks (Claude Code, Cursor, Copilot, and equivalents) to maximize your own output velocity • Own the full lifecycle of each initiative: discovery, hypothesis, prototype, production, and measurement of impact • Bring a founder's perspective — you are not executing a prescribed roadmap, you are defining it

Role Description As a 911 and/or Public Safety Account Executive, you will play a critical role in driving sales growth and expanding RapidSOS’s footprint in public safety technology. This is a high-impact, consultative sales role focused on working with public safety agencies, government organizations, and first responder networks. This position is ideal for a competitive, resilient sales professional who thrives in complex, technical sales environments and wants to make a real-world impact on emergency response and public safety. - Own the full sales cycle – from prospecting to closing large, strategic deals. - Develop and manage relationships with C-level leaders, procurement teams, and technology stakeholders in public safety agencies and government organizations. - Navigate long sales cycles (6-12 months) and government procurement processes, including RFPs and contract negotiations. - Collaborate cross-functionally with product, marketing, and customer success teams to drive adoption and tailor solutions. - Drive market expansion and strategy, identifying new business opportunities to accelerate growth. - Operate in a fast-paced, high-growth startup environment with uncapped commission potential and fast career progression. Qualifications - Competitive & Resilient – You’ve demonstrated grit in high-performance environments (e.g., startups, team sports, endurance sports, military, or leadership under pressure). - Proven Sales Success – 10+ years of overall sales experience with 5+ years of experience in complex, technical enterprise sales (e.g., SaaS, GovTech, Cybersecurity, Healthcare Tech, Enterprise Software). - Proven track record - Experience closing large-scale deals ($100K+ to $1M+) in SaaS or Enterprise software, with a focus on strategic, solution-based selling to enterprise clients. - Technical & Business Acumen – You understand SaaS solutions, cybersecurity, or AI-driven technology and can translate them into business value. - Self-Starter in a Fast-Paced Startup – You thrive in high-growth, ambiguous environments and have a track record of exceeding sales targets. Requirements - Experience in public safety, GovTech, defense, or mission-driven technology (nice-to-have). - Experience with government procurement & RFP processes (nice-to-have). - Background in MEDDPICC or related sales methodology (nice-to-have). - Former startup experience, ex-military, or elite athlete – we value resilience & adaptability (nice-to-have). Benefits - Competitive Base Salary + Uncapped Commission - Equity in a high-growth startup - Mission-Driven Work – Direct impact on public safety & emergency response - Fast Career Growth – Opportunity to move up quickly in a scaling company - Flexible Work Environment – Hybrid or remote options available - Cutting-Edge Tech & Team Culture – Work alongside top-tier talent

• Own performance and reliability outcomes: Ownership of how application-level decisions create system-level impact • Design for system resilience: Responsibility for strengthening reliability through proactive design decisions • Build observability into system behavior: Proactively instrument services with structured logging • Own incidents from signal to resolution: Ownership of production issues from first signal through resolution • Work across the stack without a permission slip: You’ll work across infrastructure-as-code, container orchestration, CI/CD pipelines, and service-level application code

Role Description Are you excited to build systems that make a real-world impact at massive scale, powering the real-time data and infrastructure behind mission-critical workflows? At RapidSOS, we create technology that powers smarter operations through real-time data — and, in critical moments, ensures life-saving information is delivered quickly, reliably, and when it matters most. We’re seeking a Senior Software Engineer to build the scalable, reliable backend systems that power the core engine of our B2B platform. While this role is backend-leaning, you’ll own features end-to-end — shaping how they’re built across services, data flows, AI-driven capabilities, and the user experience to deliver seamless, dependable functionality. You’ll collaborate closely with product and engineering teams to evolve a platform used by leading organizations, ensuring our systems are resilient, high-performing, and scalable in the moments that matter most. What you’ll do: - Drive the architecture, design, and implementation of new features, leveraging Python and TypeScript. - Lead strategic architectural decisions, help drive alignment, and optimize applications for performance, scalability, and accessibility. - Use best-in-class software development practices (unit tests, integration tests, performance tests, monitoring, detailed functional specification and test plans) to ensure RapidSOS' products remain highly reliable and fault tolerant. - Identify opportunities to assess and enhance current applications, including refactoring code and upgrading technologies used. - Collaborate in an agile environment with stakeholders across Engineering, Design, GTM, and Product to develop solutions for RapidSOS products. - Leverage modern AI development tools (Claude Code, Cursor or similar) to accelerate delivery and improve code quality. - Actively participate in code reviews and standups, sharing knowledge, championing best practices, and contributing to the continuous improvement of team processes. - Own meaningful parts of our platform, have an impact, grow with the company. Qualifications - 5+ years of professional backend or full-stack engineering experience with deep expertise in Python and proficiency with React & TypeScript. - Experience integrating with RESTful APIs and delivering comprehensive end-to-end solutions in an AWS environment. - Experience working with relational and non-relational databases and message bus systems (RabbitMQ, Kafka, AWS SQS / SNS). - Ideally has experience building AI-driven features or using AI tools to enhance acceleration of development, and is proactive about leveraging emerging technologies. - Strong communication and interpersonal skills; is a team player with a positive attitude. - Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership. - Strong proficiency in coding best practices – ability to write clean, maintainable, and testable code. - Customer-centric mindset; cares deeply about delivering solutions that enable and delight customers while meeting product goals. - Demonstrated expertise in problem solving – from troubleshooting issues to debugging a large codebase. - Ability and willingness to collaborate in-person a few times per quarter, or as needed. Requirements - Nice-to-have experience (but not required!): - Experience with telephony / VoIP / SIP. - Experience with websockets. Benefits - The chance to work with a passionate team on solving one of the largest challenges globally. - Competitive salary and benefits and equity participation. - A dynamic, flexible and fun start-up work environment with a highly talented team. - Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $155,000 - $185,000. This role will also be eligible to receive equity options.

• Lead full-cycle recruiting for key roles across Engineering, Corporate (Finance, Legal, People, Operations), and Go-to-Market (Sales, Marketing, Customer Success, Partnerships) teams. • Partner closely with hiring managers across all functions to define job requirements, craft compelling job descriptions, and develop tailored hiring strategies. • Build and maintain a robust, diverse talent pipeline through proactive sourcing, networking, and targeted outreach strategies across all functional areas. • Design and implement structured interview processes to ensure fair, consistent, and rigorous candidate evaluation across disciplines. • Coach and guide hiring managers on effective, behavior-based interviewing techniques to identify top talent. • Conduct insightful interviews to assess candidate skills, experience, technical aptitude, and cultural fit. • Manage the candidate experience end-to-end, ensuring clear communication and a positive, engaging interaction at every stage. • Drive offer negotiations and facilitate the closing process to secure top talent competitively. • Champion diversity, equity, and inclusion (DEI) initiatives across all hiring strategies and practices. • Stay current on industry trends, compensation benchmarks, and best practices in recruiting across engineering, corporate, and GTM markets. • Contribute to employer branding efforts to attract high-caliber candidates across all functions. • Track and analyze recruitment metrics to identify areas for continuous improvement across each functional area.

In the time it takes you to read this job description, roughly 1,380 emergencies will be handled by RapidSOS. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com. What this role is about: RapidSOS is looking for a Solutions Architect that is excited to understand a technical challenge and develop an optimized solution that will contribute to building the life-saving technology that protects 150M+ lives annually. You will play a major role in RapidSOS’s Public Safety Sales organization and will be instrumental to the technical sales process by helping to lead technical and product sales conversations, present demos during the sales cycle, define the high-level scope of the solution, and guide clients on how to use RapidSOS’s APIs and other products. You’ll excel in this role if you have a solutions mindset, thrive in a highly visible, customer-facing role, and are self-motivated with a low ego. What you’ll do: - Own the technical engagement with customers during the pre-sales process by building and presenting product demos to help showcase product functionalities, creating pilot and proof-of concept implementations, and more - Deliver customized technical presentations and demonstrations to clients and prospects - Partner with Account Executives to assist in developing account strategies, planning and execution, articulating RapidSOS’s value proposition and vision, and building a relationship with clients as a trusted advisor - Create documentation and specifications to support technical sales initiatives and prospect presentations - Translate client requirements into technical solution documents for product and engineering teams - Identify scope and technical risks, assist in overcoming limitations both internally and externally - Work cross functionally with the Sales, Engineering, Product and Public Safety teams - Continuously learn and grow knowledge of RapidSOS’s products and market trends What we’re looking for in our ideal candidate: - At least 3+ years of relevant experience in an engineering role with at least 2+ of those years in a technical customer-facing role - Pre-sales experience selling complex API-based products or SaaS products including technical discovery, presenting demos, etc. - Familiarity with a cloud platform experience (AWS, GCP, Azure) in a SaaS environment - Ability to deliver a balance between product knowledge, communication skills, collaboration skills, and sales aptitude - Strong communication skills to internal and external stakeholders at all levels - An understanding and flexibility in working at a high-growth environment where priorities can shift quickly - Ability to travel 25%-30% of the time Bonus: - Experience with scripting and Postman - Contact Center and Home and/or Commercial Security experience - Understanding of Telecom, VoIP, VoLTE, LTE, e911 and Public Safety Systems - Familiarity with the following tech stack or comes from a software development background: Python, React, Kubernetes, Docker, AWS - Preference for applicants in the mid-west or western region of the US What we offer: - The chance to work with a passionate team on solving one of the largest challenges globally - Competitive salary and benefits and equity participation - A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ It's our top priority to offer all of our team members fair and equitable compensation that has been thoroughly researched and benchmarked against market data. The budgeted range starts at $125,000 - $135,000. Actual pay will be adjusted based on experience. This range does not include equity, bonus or commission. #LI-Remote If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

• Lead the technical strategy for a growing premier portfolio of monitoring company customers, acting as their most senior trusted advisor and executive escalation point. • Architect and oversee the design of enterprise-grade call flows, including advanced telephony routing, complex failover strategies, and custom integration patterns. • Proactively audit system performance across the enterprise, identifying systemic risks and driving large-scale improvements to reliability, latency, and call success rates. • Direct high-severity incident response coordination, conducting deep-dive root cause analysis and ensuring long-term remediation strategies are implemented across the customer base. • Synthesize complex customer requirements into high-level strategic feedback for product and engineering leadership to help define the long-term platform roadmap. • Orchestrate complex platform migrations and global feature rollouts, ensuring zero-downtime transitions for mission-critical services. • Collaborate cross-functionally with leadership in engineering, product, and operations to refine the customer experience and internal support workflows. • Establish and evangelize best practices regarding redundancy, monitoring, and massive-scale handling for real-world emergency spikes. • Mentor junior Technical Account Managers, providing guidance on technical troubleshooting and relationship management. • Analyze macro-level metrics and trends to drive continuous service improvement and business reviews with customer stakeholders