Role Description Our client is a leader in the home remodeling industry, they pride themselves on delivering high-quality residential bathroom renovations and exceptional customer experiences. They're seeking a Lead Appointment Setter who will be responsible for scheduling qualified appointments between the company and potential customers. Excellent communication and customer service skills are necessary for this role. Other skills required for this job include: - Quick learner - Team worker - Multitasking - Proficient in the use of CRM software (Salesforce, Hatch, Ring Central, etc.) A Lead Setter should be capable of identifying a potential customer, reaching them over the phone, and scheduling a qualified appointment. Responsibilities - Making outgoing phone calls to the prospects included in the Salesforce system (call queue). - Assisting customers during calls to understand their projects and determine if they qualify for an appointment. - Answering incoming phone calls from organic prospects and aiding customers. - Managing the Hatch system and contacting customers via text message. - Following up on leads until an appointment is scheduled or disqualified. - Making outgoing calls to customers who contact the company directly via email. - Preparing before making outgoing calls by verifying necessary information. - Closing the lead contact process by scheduling appointments, disqualifying leads, or selecting a Re-Call option in Salesforce. - Managing all call queues. Qualifications - Minimum of 3 years of experience in a customer service role. - Minimum 1 year of experience in Appointment Setting. - Excellent English level both written and spoken. - Bilingual in English and Spanish. - Strong computer skills with access to a reliable computer and high-speed internet connection. - Customer-focused attitude with problem-solving abilities. - Detail-oriented and organized. - Ability to adapt to changing processes and technologies. Performance Metrics - Call Handling Efficiency - Appointment Scheduling Accuracy - CRM Data Accuracy - Customer Satisfaction Ratings Benefits - Monthly bonus opportunities - Ongoing training and development programs - Collaborative and supportive work environment Application Disclaimer: Please Read Before Proceeding - To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. - Voice/Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording, which must be at least 30 seconds long and in English. - Each application includes knockout questions designed to verify minimum qualifications required by the client. - To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. - Check your SPAM folder for important updates sent via email.

Role Description Somos una empresa dedicada al mundo del fitness y el bienestar, y buscamos un o una Setter empática y orientada a los resultados, para ayudarnos a captar leads a través de Instagram. - Captar y cualificar leads inbound a través de mensajes directos en Instagram. - Desarrollar relaciones con los leads para convertirlos en oportunidades de ventas cualificadas. - Gestionar y organizar tu pipeline de leads en el CRM. - Proponer ideas para optimizar el proceso de captación y mejora de la experiencia de los prospectos. Qualifications - Conocimientos básicos en fitness, entrenamiento y nutrición. - Formación mínima en marketing, ventas o PNL. - Habilidad para comunicarse con tacto, empatía y claridad. - Experiencia con Instagram para captar y gestionar leads. - Conocimientos básicos de Excel o herramientas similares para la gestión del CRM. - Disponibilidad mínima de 3-4 horas al día. Benefits - 40 euros por lead cerrado. - Tras un mes (si se llega a los KPIs): fijo + 40 euros por lead cerrado. - Un flujo constante de leads cualificados, lo que te permitirá centrarte en generar resultados. - La oportunidad de trabajar en un equipo orientado a la mejora continua. - Posibilidades de evolución dentro de la empresa si los resultados son buenos. Requirements - Autonomía: Serás responsable de tus tareas diarias sin supervisión constante. - Orientación a resultados: Buscamos a alguien motivado por ayudar a los prospectos a alcanzar sus objetivos y que disfrute del desafío de mejorar continuamente. - Habilidad para escuchar: Debes ser capaz de entender las necesidades de nuestros prospectos y guiarlos de manera efectiva. - Capacidad de adaptación: A veces habrá picos en la entrada de leads, por lo que es importante que te guste un entorno dinámico y desafiante. - Ganas de aprender: Valoramos a las personas que buscan crecer personal y profesionalmente.

• Prospectar e identificar empresas de arquitectura y diseño en EE. UU. • Realizar un contacto saliente diario (llamadas en frío, correos electrónicos, LinkedIn) • Reservar reuniones calificadas para nuestro equipo (presentaciones CEU, demostraciones de productos, etc.) • Construir y mantener un sólido pipeline de leads • Hacer seguimiento de manera consistente con prospectos para generar oportunidades • Registrar toda la actividad y progreso en CRM (Salesforce) • Colaborar estrechamente con el equipo de desarrollo comercial para alcanzar los objetivos de crecimiento

• Contact warm, pre-qualified inbound leads. • Manage a high daily call volume in a structured environment. • Conduct 5–15 minute qualification calls. • Ask scripted qualification questions and address high-level inquiries. • Clearly articulate information in polished, professional English. • Schedule appointments for senior sales representatives. • Manage leads and scheduling inside Go High Level (CRM). • Accurately document call outcomes and next steps. • Assist new clients through onboarding in Tribexa. • Guide clients through documentation and account setup. • Conduct Zoom calls to walk clients through deal documents and system access. • Maintain a confident and professional presence on Zoom. • Deliver a high-comfort experience for pre-qualified warm leads.