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Lead Appointment Setter
Location
Brazil + 9 moreAll locations: Brazil | Colombia | Argentina | Chile | Venezuela | Mexico | Latvia | Paraguay | Peru | Uruguay
Posted
83 days ago
Salary
$1.5K / month
Seniority
Lead
No structured requirement data.
Job Description
Lead Appointment Setter
HireLATAM
Role Description Our client is a leader in the home remodeling industry, they pride themselves on delivering high-quality residential bathroom renovations and exceptional customer experiences. They're seeking a Lead Appointment Setter who will be responsible for scheduling qualified appointments between the company and potential customers. Excellent communication and customer service skills are necessary for this role. Other skills required for this job include: - Quick learner - Team worker - Multitasking - Proficient in the use of CRM software (Salesforce, Hatch, Ring Central, etc.) A Lead Setter should be capable of identifying a potential customer, reaching them over the phone, and scheduling a qualified appointment. Responsibilities - Making outgoing phone calls to the prospects included in the Salesforce system (call queue). - Assisting customers during calls to understand their projects and determine if they qualify for an appointment. - Answering incoming phone calls from organic prospects and aiding customers. - Managing the Hatch system and contacting customers via text message. - Following up on leads until an appointment is scheduled or disqualified. - Making outgoing calls to customers who contact the company directly via email. - Preparing before making outgoing calls by verifying necessary information. - Closing the lead contact process by scheduling appointments, disqualifying leads, or selecting a Re-Call option in Salesforce. - Managing all call queues. Qualifications - Minimum of 3 years of experience in a customer service role. - Minimum 1 year of experience in Appointment Setting. - Excellent English level both written and spoken. - Bilingual in English and Spanish. - Strong computer skills with access to a reliable computer and high-speed internet connection. - Customer-focused attitude with problem-solving abilities. - Detail-oriented and organized. - Ability to adapt to changing processes and technologies. Performance Metrics - Call Handling Efficiency - Appointment Scheduling Accuracy - CRM Data Accuracy - Customer Satisfaction Ratings Benefits - Monthly bonus opportunities - Ongoing training and development programs - Collaborative and supportive work environment Application Disclaimer: Please Read Before Proceeding - To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. - Voice/Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording, which must be at least 30 seconds long and in English. - Each application includes knockout questions designed to verify minimum qualifications required by the client. - To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. - Check your SPAM folder for important updates sent via email.
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