Location: 100% remote (Applicants must reside in AL, AZ, GA, ID, NC, TX, UT, or WA. If you do not live in one of these states, we cannot consider you for hire.) Pay Range: $19.27 - $22.93/hour (based on experience) Schedule: Monday – Friday, 9AM – 5:30PM Pacific Time Key Responsibilities: - Handle high call volumes and communicate professionally with patients, provider offices, and insurance companies. - Schedule and pre-register outpatient procedures. - Obtain and verify insurance, demographic, and clinical information. - Follow compliance and authorization requirements. - Maintain confidentiality and follow HIPAA guidelines. Qualifications: - High School diploma or GED. - 3+ years of medical office experience. - Knowledge of radiology procedures, insurance, scheduling, and medical terminology. - Strong communication, multitasking, and customer service skills. - Proven ability to navigate between multiple software systems, experience with Microsoft Excel and Word. - Experience with remote work. Benefits: - Full medical, dental, and vision coverage. - 401K with employer contribution. - 17 PTO days, 9 paid holidays, profit sharing, and more. About TRA Medical Imaging: A physician-owned practice with over 100 years of serving South Puget Sound, committed to diversity, quality care, and professional development. Visit TRA Careers for more information.

• Manage inbound leads and convert them into booked appointments efficiently • Take ownership of the full booking process, ensuring minimal drop-off • Actively follow up with all incoming leads from the Go High Level (GHL) CRM, especially during off-hours • Respond quickly to new inquiries to maximize conversion opportunities • Continuously re-engage leads who have not yet booked—do not rely on a single follow-up attempt • Use strong sales and persuasion techniques to guide prospects toward booking • Build quick rapport with patients and confidently position the value of the service • Maintain a consultative yet results-driven approach in all interactions • Address patient concerns professionally while maintaining control of the conversation • Push back effectively when prospects hesitate (e.g., “I need to think about it”) by offering reassurance, clarifying concerns, and guiding them toward a decision • Avoid passive responses such as simply sending follow-up emails—focus on converting in real time whenever possible • Persistently pursue leads through multiple touchpoints (calls, texts, emails) until a clear outcome is achieved • Handle incoming questions with clarity, empathy, and confidence • Provide accurate information while steering conversations toward booking • Maintain rapid response times to all inquiries • Prioritize urgent leads and time-sensitive opportunities to improve booking rates • Prevent frustration by communicating clearly and setting expectations • Utilize GHL CRM and email platforms to track, update, and manage all lead interactions • Keep accurate records of follow-ups, outcomes, and scheduled appointments

• Dial and Smile: Reach out to potential clients with your charming personality and set up appointments like a pro. • Calendar Conqueror: Manage schedules with the precision of a Swiss watchmaker. • Follow-Up Fanatic: Ensure no appointment is left behind with timely follow-ups to leads and sales team members alike. • Team Player: Collaborate with our sales teams and partner to deliver SaaS revenue. • Contacting Customers: Spend around 6 hours daily reaching out via phone, email, SMS, video calls, and a dialler. • Following Up on Leads: No stone is left unturned. Over a 14-day period, our intuitive system will guide you to make calls, send SMSs, and emails to ensure every lead is worked thoroughly. • Building Relationships: Understand Aussie business owners' goals and pain points.

• Dial and Smile: Reach out to potential clients with your charming personality and set up appointments like a pro. • Calendar Conqueror: Manage schedules with the precision of a Swiss watchmaker. • Follow-Up Fanatic: Ensure no appointment is left behind with timely follow-ups to leads and sales team members alike. • Team Player: Collaborate with our sales teams and partner to deliver SaaS revenue. • Contacting Customers: Spend around 6 hours daily reaching out via phone, email, SMS, video calls, and a dialler. • Following Up on Leads: No stone is left unturned. Over a 14-day period, our intuitive system will guide you to make calls, send SMSs, and emails to ensure every lead is worked thoroughly. • Building Relationships: Understand NZ business owners' goals and pain points. • Training and Improving: Dedicate about 1 hour daily to better understand Thryv software and improve your communication skills through daily huddles, team meetings, call calibration, and one-on-one coaching.