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Airbnb

Airbnb is a community based on connection and belonging.

Coordinateur·rice de formation

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteMid LevelTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

66 days ago

Salary

67K - 79K / year

Seniority

Mid Level

Job Description

Coordinateur·rice de formation

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez : Vous rejoindrez l'équipe de formation des opérations mondiales. On soutient les équipes de première ligne et on les prépare à servir nos clients le mieux possible. On est une équipe mondiale avec une expertise dans la conception, le développement, la prestation et le développement organisationnel de la formation. Notre mission est de donner à chacun et à chacune les moyens de fournir un service exemplaire grâce à un apprentissage continu et efficace. On travaille en étroite collaboration avec les équipes de prestation et d'optimisation, de gestion du changement, de facilitation des services, d'amélioration des processus, de qualité, d'analyse, des politiques et bien d'autres! La différence que vous ferez : En tant que coordinateur·rice de formation, vous jouerez un rôle essentiel dans le soutien de nos activités de formation tactique, en vous concentrant principalement sur les fournisseurs et des marchés locaux. Vous travaillerez en étroite collaboration avec les responsables des partenaires en formation en agissant en tant que personne-ressource interne d'Airbnb pour notre réseau croissant de partenaires en formation, en répondant à leurs questions et en transmettant leurs commentaires aux équipes concernées au sein d'Airbnb, et en soutenant la réalisation d'un large éventail d'exercices liés aux opérations de formation. Pour bien vous acquitter de vos fonctions, vous devez avoir la capacité d'interagir avec le personnel (à tous les niveaux) dans un environnement dynamique, posséder un excellent sens de l'organisation et une grande attention aux détails, en plus de toujours faire preuve de flexibilité, de proactivité, d'ingéniosité et d'efficacité. Dans le cadre de vos activités quotidiennes, vous pourriez avoir à collecter, organiser, planifier, surveiller et distribuer des informations au sein de notre réseau de service à la clientèle interne et externe à l'échelle mondiale. Votre passion pour l'excellence opérationnelle, associée à d'excellentes compétences interpersonnelles, permettra de bien organiser et d'assurer l'efficacité de nos équipes. Une journée typique : - Agir en tant que personne-ressource interne d'Airbnb, soutenir les fournisseurs et transmettre les questions et les commentaires aux équipes appropriées au sein d'Airbnb, dont l'équipe d'optimisation des partenaires de prestation de services, l'équipe de gestion du personnel, l'équipe de gestion des connaissances et l'équipe de la qualité. - Établir et maintenir des relations de confiance grâce à une communication, une collaboration et une délégation claires et directes à plusieurs niveaux, tant à l'interne qu'à l'externe. - Coordonner la logistique de la formation interne des nouveaux employés en collaborant étroitement avec les équipes des talents et du recrutement, ainsi qu'avec le ou la responsable de l'équipe de facilitation de l'apprentissage. - Élaborer et mettre en œuvre des initiatives visant à mobiliser les formateurs des fournisseurs, notamment en organisant et en animant des réunions sur une base régulière. - Veiller à ce que la documentation sur les performances de la formation soit accessible, bien remplie et complète, et effectuer des vérifications régulières pour s'assurer que la maintenance nécessaire est effectuée en temps opportun. - Offrir du soutien en matière de dépannage technique et contribuer à la réussite des projets essentiels. Votre expertise : - Expérience de travail dans le domaine des activités de formation et avec des fournisseurs tiers. - Excellent sens de l'organisation, souci du détail, flexibilité, proactivité et débrouillardise. - Expérience dans l'utilisation de Tableau, SQL et d'autres bases de données Airbnb, y compris la création de requêtes et le traitement de grands ensembles de données, un atout. - Connaissance d'Absorb (LMS) et d'Orchestra (TMS) souhaitable. - Solides compétences en communication et en relations interpersonnelles avec une expérience avérée de la capacité à travailler avec plusieurs départements et niveaux. - Capacité à s'adapter rapidement aux nouvelles technologies, aux besoins de l'entreprise et à la redéfinition des priorités en matière de charge de travail. - Volonté de voyager, au besoin (jusqu'à 25 % du temps). Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement. Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $67,000—$79,000 CAD

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The Church of Jesus Christ of Latter-day Saints logo

Mathematics Team Instructor - BYU-Pathway Worldwide

The Church of Jesus Christ of Latter-day Saints

Find your next job within Church employment: http://careersearch.churchofjesuschrist.org

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Job Closed