Powerful edge and cloud solutions for media business and the entertainment industry
Principal Support Engineer, L3 – Edge Cloud
Location
Cyprus
Posted
128 days ago
Salary
0
Seniority
Lead
Job Description
Principal Support Engineer, L3 – Edge Cloud
Gcore
• Act as the final escalation point for complex technical issues related to Cloud infrastructure and services • Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization • Analyze logs, metrics, and configurations to identify root causes and implement effective fixes • Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams • Contribute to root cause analysis (RCA) and preventive action plans • Support deployment, upgrades, and maintenance of production Cloud environments • Collaborate with Product and Engineering teams to reproduce issues and validate fixes • Mentor and support L1 and L2 Support Engineers • Create and maintain runbooks, SOPs, and technical documentation
Job Requirements
- 5+ years of experience in Cloud infrastructure support, system administration, or technical operations
- Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes) Networking (VPCs, load balancers, routing, DNS, firewalls) Storage (object, block, databases) Security (IAM, encryption, best practices)
- Hands-on experience with Linux/Unix systems
- Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud)
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk)
- Strong analytical and problem-solving skills
- English level B2 or higher
- Nice to have Automation and scripting (Python, Bash, PowerShell)
- CI/CD pipelines and infrastructure-as-code (Terraform, Ansible)
- Cloud certifications (AWS, Azure, GCP)
- Knowledge of ITIL incident and problem management
Benefits
- Competitive compensation
- Flexible working hours and hybrid or remote options, depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- Extra paid vacation and sick leave days*
- Support for life’s important moments and celebrations
- Language courses to help you connect and grow
- Modern, welcoming offices with snacks, drinks, and entertainment*
- Team sports and social activities*
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